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      April 3, 2020

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Lumens vs Bowery Lighting Company

To help you find the Best Lamp Stores, TopConsumerReviews.com provides you with an in-depth comparison of Lumens and Bowery Lighting Company.

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Lamps not only bring greater illumination to an office, living room, or bedroom, but they can also be a unique piece in your modern-day decor. From small desk lamps ideal for college students to ornate floor lamps used to make a bold statement, thereís a wide variety to choose from when looking for that additional lighting in a room.

However, if youíre looking for something specific, stores specializing in lamps are not often found. Customers are usually limited to the lackluster options found at their local hardware store or big-box retailer. Fortunately, with just a click of a mouse, shoppers can find thousands of lamps online - from functional to fancy to fabulous.

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Best Reviews

2020

Lamp Store Reviews

4.5 stars
Lumens

LUMENS

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Since 2006, Lumens has offered customers an impressive selection of lamps: more than 100 brands from which to choose, all within their theme of "open-minded modern". From Imagio Glass CandleLights by Philips for $56 to the unique horse-shaped floor lamp listed for over $8,000, Lumens has a lamp to meet every lighting need and budget.

You will also find that Lumens has an ample selection of light fixtures, furniture, and home accessories, and a gift registry is available if you're working on a housewarming, wedding, or another gift-giving occasion.

Whether you're looking for a simple desk lamp for your college student or a one-of-a-kind Art Deco piece that will have visitors to your office talking, you'll benefit from Lumens' low-price guarantee: within 30 days of purchase, they will match competitor prices. Also, at the time of our review, shoppers could take advantage of a 20% discount featured for all LED lamps in stock and also receive a free gift.

Lumens provides free shipping on orders of $50+ within the continental United States, and flat fees of $4.95 and $10 (for orders under $25 and between $25 and $50, respectively), which is very competitive among online retailers of lamps.

Another big edge that Lumens has over its competitors is the lack of restocking fees when customers make a return; some retailers charge fees of as much as 35% for returns, while Lumens promotes its "easy returns", accepting unused products within 30 days of purchase. Customers are required to cover the cost of the return shipping, however; Lumens provides a prepaid UPS shipping label, and the shipping fees are deducted from the amount of the return.

Lumens has an excellent track record with respect to customer satisfaction, with an average rating of 4.5/5 out of more than 1500 reviews. They pay particular attention to being available to their customers: if you have a question or need guidance with a purchase, you can reach them via email, live chat, or a toll-free number from 6am-6pm Pacific on weekdays and from 7am-5pm on Saturdays.

Lumens earns high marks because of their strong emphasis on providing quality customer service, remarkable selection, and excellent shopper reviews.

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3.5 stars
Bowery Lighting Company

BOWERY LIGHTING COMPANY

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Bowery Lighting Company has been in business for more than 70 years, with a retail location in New York as well as an easy-to-use website. Customers shopping for lamps will find more than 2,000 different options, from basic reading lights to custom Tiffany accent and floor lamps.

The website is very easy to use. Shoppers can either narrow down the choices by lamp category, such as floor lamps or torchieres, or they can browse through all available lamps. Either route the customer chooses, the results can be sorted by price, number of lights in the lamp, finish, shade width/length, and many other features.

Pricing on the site is very competitive. In addition to a 110% price match guarantee (which must be requested prior to placing an order and will be issued in the form of store credit), many items we researched were priced at or well below their competitors by as much as 20%.

Bowery Lighting Company's returns policy is less customer-friendly than their competitors, however. There is a detailed list of exclusions and procedures that must be followed in order to qualify for a refund; some of those specifics include requirements that items be returned within 20 days of delivery, that orders must be under $2000, and more. Even if items are received damaged, customer service must be notified within five business days. We read reviews from several angry customers who had issues with returning items, both damaged and not.

On the other hand, we were pleased to see that their customer service department is very actively engaged in responding to negative reviews, doing their utmost to make it right when possible and explaining to the customer when a return is not allowed. Although some of the reviews expressed dissatisfaction with how Bowery Lighting handled the interaction, the responses we saw were polite, appropriate, and referred customers back to the company's posted policies when necessary. Other shoppers gave rave reviews to the personalized attention they received from representatives of Bowery Lighting Company; even over the phone, they were able to get guidance to help them choose the right lamp or other lighting product for their needs and to receive detailed updates for any delays in shipping.

Finally, shipping costs are a mixed bag. Orders over $49 ship for free, which includes most of the lamps in Bowery Lighting Company's inventory; but, you'll be looking at a flat rate fee of $15 if your order is less than $49. If you live in Alaska, Canada, Hawaii, or Puerto Rico, you actually have to provide your own shipping method or shipping account number for your order to be delivered.

Because Bowery Lighting Company strives to provide the best possible customer services and makes their representatives readily available via their toll-free number, we recommend that customers considering a lamp purchase give them a call to make sure that items are in stock and ask any additional questions they may have.

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Continued from above

Online retailers of lamps often have prices that easily meet or beat what can be found in local brick-and-mortar stores, because they donít have the same overhead costs of most retail stores. Finding your next lamp online can save you time and money while bringing you the exact product you want, instead of settling for whatever may be available nearby.

What should you look for when buying lamps online? As you consider the various retailers on the market, keep the following in mind:

  • Selection. Does the store give you many different styles, brands, and price points to choose from?
  • Pricing. Is the retailer competitive with other stores? What is the typical cost of shipping?
  • Return Policy. If you need to return your lamp for some reason, will you be able to do so? Does the store charge a restocking fee?
  • Customer Service. How easily can you connect with a representative if you have questions before or after your order? Does the retailer have a good reputation for customer service with previous customers?

TopConsumerReviews.com has reviewed and ranked the best Lamp Stores available today. We hope these reviews help you find that perfect lamp to illuminate your space and match your personal style!

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