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      April 1, 2020

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Lumens vs Elite Fixtures

To help you find the Best Lamp Stores, TopConsumerReviews.com provides you with an in-depth comparison of Lumens and Elite Fixtures.

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Lamps not only bring greater illumination to an office, living room, or bedroom, but they can also be a unique piece in your modern-day decor. From small desk lamps ideal for college students to ornate floor lamps used to make a bold statement, thereís a wide variety to choose from when looking for that additional lighting in a room.

However, if youíre looking for something specific, stores specializing in lamps are not often found. Customers are usually limited to the lackluster options found at their local hardware store or big-box retailer. Fortunately, with just a click of a mouse, shoppers can find thousands of lamps online - from functional to fancy to fabulous.

Continue reading below reviews

Best Reviews

2020

Lamp Store Reviews

4.5 stars
Lumens

LUMENS

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Since 2006, Lumens has offered customers an impressive selection of lamps: more than 100 brands from which to choose, all within their theme of "open-minded modern". From Imagio Glass CandleLights by Philips for $56 to the unique horse-shaped floor lamp listed for over $8,000, Lumens has a lamp to meet every lighting need and budget.

You will also find that Lumens has an ample selection of light fixtures, furniture, and home accessories, and a gift registry is available if you're working on a housewarming, wedding, or another gift-giving occasion.

Whether you're looking for a simple desk lamp for your college student or a one-of-a-kind Art Deco piece that will have visitors to your office talking, you'll benefit from Lumens' low-price guarantee: within 30 days of purchase, they will match competitor prices. Also, at the time of our review, shoppers could take advantage of a 20% discount featured for all LED lamps in stock and also receive a free gift.

Lumens provides free shipping on orders of $50+ within the continental United States, and flat fees of $4.95 and $10 (for orders under $25 and between $25 and $50, respectively), which is very competitive among online retailers of lamps.

Another big edge that Lumens has over its competitors is the lack of restocking fees when customers make a return; some retailers charge fees of as much as 35% for returns, while Lumens promotes its "easy returns", accepting unused products within 30 days of purchase. Customers are required to cover the cost of the return shipping, however; Lumens provides a prepaid UPS shipping label, and the shipping fees are deducted from the amount of the return.

Lumens has an excellent track record with respect to customer satisfaction, with an average rating of 4.5/5 out of more than 1500 reviews. They pay particular attention to being available to their customers: if you have a question or need guidance with a purchase, you can reach them via email, live chat, or a toll-free number from 6am-6pm Pacific on weekdays and from 7am-5pm on Saturdays.

Lumens earns high marks because of their strong emphasis on providing quality customer service, remarkable selection, and excellent shopper reviews.

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3.5 stars
Elite Fixtures

ELITE FIXTURES

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Elite Fixtures offers nearly 50 brands of lamps, along with other home items such as light fixtures, furniture, and decor. Each time we visited the site, there was a popup discount offer, which varied from 10% off to $10 off any order. This would definitely be attractive to many customers.

The website makes it easy to search through the more than 4,000 lamps in their inventory. Customers can enter a product name or other keyword into the search box at the top of the page, or they can choose to filter by one of the four categories (table lamps, floor lamps, desk lamps, or torchiere), height, finish, price, and style, among others. Elite Fixtures was one of the only retailers in our review that included "Light Direction" in their filters: 360, ambient, directional, down, and so forth.

Another advantage of buying your next lamp from Elite Fixtures is the lack of restocking fees - some competitors charge as much as 40% when making a return. Elite allows returns within 30 days of delivery, and shipping costs are deducted from the refund.

Shipping is free for orders of $39 and above within the US. We noticed that the return policy on the website was contradictory - in one place indicating free shipping for orders at that level, and a few sentences later saying that there was a flat fee for orders under $100. The customer service representative with whom we spoke answered the phone promptly, thanked us for finding the error, and clarified that the shipping fees for under $100 only applied to Canadian customers. We also noticed that the live chat feature was active and popped up to offer help as we browsed the site, showing that Elite Fixtures is dedicated to being available for their customers.

This dedication is shown in the large number of positive customer reviews we found, describing how someone from Elite Fixtures went the extra mile to track down a discontinued item, made sure that a shipment arrived on time, or helped select the perfect lamp for a customer's need.

The only drawback we could find to ordering from Elite Fixtures was pricing. While many of the lamps they carry are priced the same as their competitors, several that we comparison shopped were priced as much as 30% higher than other retailers. Unlike many of the companies in our review, Elite Fixtures does not have a price match guarantee. On the other hand, some customer reviews indicate that Elite Fixtures was willing to work with individual customers on pricing, so we suggest that shoppers use the toll-free number or live chat to see if it's possible to get a discount on an item priced lower elsewhere.

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Continued from above

Online retailers of lamps often have prices that easily meet or beat what can be found in local brick-and-mortar stores, because they donít have the same overhead costs of most retail stores. Finding your next lamp online can save you time and money while bringing you the exact product you want, instead of settling for whatever may be available nearby.

What should you look for when buying lamps online? As you consider the various retailers on the market, keep the following in mind:

  • Selection. Does the store give you many different styles, brands, and price points to choose from?
  • Pricing. Is the retailer competitive with other stores? What is the typical cost of shipping?
  • Return Policy. If you need to return your lamp for some reason, will you be able to do so? Does the store charge a restocking fee?
  • Customer Service. How easily can you connect with a representative if you have questions before or after your order? Does the retailer have a good reputation for customer service with previous customers?

TopConsumerReviews.com has reviewed and ranked the best Lamp Stores available today. We hope these reviews help you find that perfect lamp to illuminate your space and match your personal style!

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