Lamp Store Reviews
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Lamp Store Reviews
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If you're looking for a new lamp for your home, office, or business, look no further than Lamps Plus. With dozens of retail locations in the western part of the US, and an easy-to-use website, you're sure to find what you're looking for - and at the best possible price.
Lamps Plus has a beautiful, well laid-out website to help you find the lamp you need. On the main product page, you can choose from several categories:
At the bottom of that same page, you'll find recommendations for top lamp brands as well as some quick shopping tips to guide your purchase. Within each category of lamps, you can further sort by style, color and finish, price, height, and so on. And, if you prefer a truly personal touch, you can call one of the Lamps Plus trained American Lighting Association experts who can offer advice and suggestions.
Pricing at Lamps Plus is, hands-down, the best in the industry. Not only are their regular prices very competitive with other retailers, but they also offer the best price match guarantee we found: If you find a lower price within 60 days of your purchase, Lamps Plus will match the lower price and refund you an additional 20% of the price difference.
Shipping is also a bargain at Lamps Plus: Free Shipping on most orders, and a flat-rate fee of $5 for orders of $49 and under.
Furthermore, we were blown away by the Lamps Plus return policy: products may be returned within 60 days of purchase, double the length of time offered by most of their competitors, and with zero restocking fees. Items purchased online can be returned to their return center or to a retail location.
We were similarly impressed by Lamps Plus "Disclosure on Transparency in Supply Chains". No other store in our review had a clearly-stated policy to try and eliminate ethical issues such as child labor, human trafficking, and health/safety issues - not only in their locations but with their suppliers as well. We appreciate their commitment to ensuring a healthy workplace for their US-based employees in addition to throughout their supply chain.
If all that weren't enough, Lamps Plus has an outstanding 9.1/10 average in more than 8,000 customer reviews. Time and time again, customers rave about prompt shipping, excellent customer service, products that meet or exceed expectations, and prices that can't be beat.
For all these reasons, we gladly give Lamps Plus our highest rating among online retailers of lamps.
Since 2006, Lumens has offered customers an impressive selection of lamps: more than 100 brands from which to choose, all within their theme of "open-minded modern". From Imagio Glass CandleLights by Philips for $56 to the unique horse-shaped floor lamp listed for over $8,000, Lumens has a lamp to meet every lighting need and budget.
You will also find that Lumens has an ample selection of light fixtures, furniture, and home accessories, and a gift registry is available if you're working on a housewarming, wedding, or another gift-giving occasion.
Whether you're looking for a simple desk lamp for your college student or a one-of-a-kind Art Deco piece that will have visitors to your office talking, you'll benefit from Lumens' low-price guarantee: within 30 days of purchase, they will match competitor prices. Also, at the time of our review, shoppers could take advantage of a 20% discount featured for all LED lamps in stock and also receive a free gift.
Lumens provides free shipping on orders of $50+ within the continental United States, and flat fees of $4.95 and $10 (for orders under $25 and between $25 and $50, respectively), which is very competitive among online retailers of lamps.
Another big edge that Lumens has over its competitors is the lack of restocking fees when customers make a return; some retailers charge fees of as much as 35% for returns, while Lumens promotes its "easy returns", accepting unused products within 30 days of purchase. Customers are required to cover the cost of the return shipping, however; Lumens provides a prepaid UPS shipping label, and the shipping fees are deducted from the amount of the return.
Lumens has an excellent track record with respect to customer satisfaction, with an average rating of 4.5/5 out of more than 1500 reviews. They pay particular attention to being available to their customers: if you have a question or need guidance with a purchase, you can reach them via email, live chat, or a toll-free number from 6am-6pm Pacific on weekdays and from 7am-5pm on Saturdays.
Lumens earns high marks because of their strong emphasis on providing quality customer service, remarkable selection, and excellent shopper reviews.
For those who like to buy from retailers who have in-person shopping locations as well as an online store, 1-800 Lighting is a great choice. With showrooms in New Jersey and Florida and nearly 100 years in the industry as a Capitol Lighting brand, 1-800 Lighting can meet virtually any lamp or lighting need with more than 60 available brands from which to choose.
At first glance, the website seems to allow customers only to shop according to lamp styles, which include:
However, once you select the style of lamp you want, it is very easy to sort according to style, finish or color, price, brand, height or width, and more. We also like that the results can be sorted according to price, height, and width as well, making it simple to see at a glance which product might be the best fit for a particular tabletop, ceiling height, or specific area of a room. Given that 1-800 Lighting has more than 10,000 lamps from which to choose, being able to quickly narrow down the options is a definite plus.
One of their most customer-friendly policies is the 110% Price Guarantee: 1-800 Lighting will refund you 110% of the difference if you find a lower advertised price on your purchase within 10 days of your order. They also provide free shipping on orders of more than $49 within the lower 48 United States, though customers should expect a surcharge of $65 on larger items. Fortunately, most of the lamps in 1-800 Lighting's collection will not be big enough to require that extra fee.
Although their 30-day return policy is the same as what is offered by most of the top-rated lamp retailers in the industry, 1-800 Lighting stands above the rest with its policy regarding restocking fees. While many manufacturers charge a restocking fee on any returns - even if the business itself does not - this company will cover the cost of that fee if you place a new order of equal or greater value.
1-800 Lighting also makes themselves readily available to answer any questions you may have, via online chat or their toll-free number, 10 hours a day.
Because of their well-established history as a business, excellent price match guarantee and waiving of restocking fees, and wide selection of lamps, we give 1-800 Lighting a high rating. They are another great option for your lamp shopping needs.
If you're looking for detail and innovation in your next lamp purchase, you'll want to check out Louie Lighting. Owner and Lighting Designer Arie Louie founded the store in 1993, which carries table and floor lamps from two dozen different manufacturers, including brands such as Artemide, Dimond, and Kenroy Home.
Although the online selection is already impressive, with over 1000 lamps from which to choose, you should contact the store directly if you are searching for a specific product or manufacturer. Because their selection is so broad, Louie Lighting doesn't display all of their available products on the website; we were impressed that they even offer to check their inventory or reach out to a manufacturer directly to try and fulfil their customers' wishes.
Customer service is easily available on weekdays during normal business hours (Arizona time zone) via email, live chat, and a toll-free number. The customer service representative with whom we spoke was very friendly and helpful.
Shipping is free on orders over $50 within the continental United States, which is relatively standard among online lamp retailers.
One benefit offered by Louie Lighting is the lack of a restocking fee on most returns on products selling for less than $2000. Some products do have a restocking fee that the manufacturer itself requires; those lamps will have this clearly explained in the product description.
Overall, Louie Lighting hopes that customers are delighted with their lamp purchase; but, if not, the return process is hassle-free, with a 30-day return period and 100% refund, minus the cost of shipping.
Louie Lighting maintains an A+ rating with the Better Business Bureau, backed by numerous compliments on their website from happy customers. We think that you will similarly enjoy the experience shopping for your next lamp at Louie Lighting!
Georgia-based Lights Online carries an extremely wide selection of lamps. From traditional table lamps to buffet lamps and more, you're sure to find what you're looking for.
Using the Lights Online website makes it easy to locate the lamp you need. Start by choosing the type of lamp that you want - Table Lamps, Accent Lamps, Desk Lamps, Buffet Lamps, Piano Lamps, or Floor Lamps - on the left-hand side of the main Lamps product page. From there, you can sort the results by finish, intended room, style, and more, and with the provided sliders you can further sort your results by height, width, or price. Also, if you have a specific brand in mind, such as Dimond, Schonbek, or Kichler, you can select that as well.
Lights Online has a selection that is truly impressive. For example, in the Table Lamp category alone, there are more than 3,300 products to choose from, ranging in price from a budget-friendly LED table lamp for just under $30 to a unique handmade ceramic statue-like table lamp with an ivory silk shade for almost $5,000. Lights Online offers free shipping on all online orders over $49 within the continental US, though you should expect a surcharge on any oversized items.
Lights Online does offer a price match guarantee, but the site left us a little fuzzy on the details. At the top of the page, in the upper left corner, it says that they have a 110% price match; but, looking at the customer service page, it only said that they would match any published Internet price from another authorized detailer. On the other hand, we liked that they also will refund the difference in price if an item you bought from Lights Online goes on sale on their site within 30 days - essentially offering a price match on their own products.
The return policy at Lights Online is good: after receiving a Return Merchandise Authorization (RMA) either by calling their toll-free number or contacting them online, you can return your lamp within 30 days of receipt. The lamp needs to be in like-new condition and in its original packaging. And, unlike some of their competitors, Lights Online does not charge restocking fees on any returns.
With an A+ rating as an accredited business with the Better Business Bureau, numerous reviews from satisfied customers, and an extensive selection of lamps, Lights Online earns high marks.
1 Stop Lighting has several unique features designed to grab your attention as you shop for your next lamp. Their loyalty and referral program will encourage your return business and word-of-mouth, and with 50+ brands representing more than 6,000 lamps in-stock, there is definitely a lamp for every shopper.
And, 1 Stop Lighting will price match "almost everything". Certain exclusions apply, such as lamps sold by big-box stores and items sold by competitors during special event sales, but for most items they will match any price within 14 days of purchase. We did see that on several lamps, their "on special" price was higher than certain competitors' everyday pricing, so customers will want to do some research and take advantage of that price match guarantee when possible.
Shipping on orders over $49 is always free, and many lamps have a one-week (or less!) delivery guarantee; 1 Stop Lighting returns a portion of your order total if your delivery isn't delivered on time. 1 Stop Lighting provides customer service representatives for up to fifteen hours a day via their toll-free number or online chat, unlike most of their competitors who are only available to help during the standard 8-hour business day.
1 Stop Lighting has a 30-day return policy, and customers should note that they are obligated by certain manufacturers to charge a 20% restocking fee for all non-defective returns. That list of manufacturers is quickly found on their website.
We did find a surprising number of customer reviews that expressed dissatisfaction with items received, particularly for items that looked significantly different from what was pictured on the site. Shoppers should be aware that, like many online retailers across many categories, 1 Stop Lighting is a "drop shipper"; in other words, they do not carry inventory themselves but instead they send orders to manufacturers and other third parties who then ship the lamps. If you prefer a lamp store that either carries its own inventory or has a retail location, you might want to consider another retailer in our review. Other reviews described hassles with getting returns accepted, even on items that were shipped in error.
On a positive note, 1 Stop Lighting maintains an A+ rating with the Better Business Bureau, and there are also customer reviews saying that the products were exactly as pictured and at a lower price than any other store online. We would gladly increase our rating with reviews indicating improved customer satisfaction.
Wayfair has grown to be a household name when it comes to home goods; promising shoppers an inventory of "a zillion things home", you can be assured that whether you're shopping for a new desk lamp for your home office, a floor lamp for a child's bedroom, or a table lamp for the living room, you're likely to find it there. Wayfair has more than 20,000 lamps to choose from, the largest selection of any retailer in our review.
Using Wayfair's website is easy. The main page for lamps allows you to shop by category or by style, and it includes several helpful links under "Ideas & Advice" to give you ideas for your decorating. Once you've chosen a lamp category, Wayfair's products can be further sorted by price, finish, style, and even the color of the shade.
Wayfair offers a number of perks designed to earn your business: free shopping advice from renovation experts at their toll-free number, two-day delivery on nearly a half-million items in stock, free shipping on orders over $49 and a flat fee of $4.99 on all other orders, 3% of your purchase price back in their automatic (and complimentary) rewards program, and a 30-day return policy through their self-service return center.
While we did find some customer complaints, that's unavoidable for any company with such a large customer base. They maintain an A+ rating with the Better Business Bureau, which is indicative of their strong emphasis on customer service.
Wayfair gets high marks because of their incredible selection and low prices.
Bowery Lighting Company has been in business for more than 70 years, with a retail location in New York as well as an easy-to-use website. Customers shopping for lamps will find more than 2,000 different options, from basic reading lights to custom Tiffany accent and floor lamps.
The website is very easy to use. Shoppers can either narrow down the choices by lamp category, such as floor lamps or torchieres, or they can browse through all available lamps. Either route the customer chooses, the results can be sorted by price, number of lights in the lamp, finish, shade width/length, and many other features.
Pricing on the site is very competitive. In addition to a 110% price match guarantee (which must be requested prior to placing an order and will be issued in the form of store credit), many items we researched were priced at or well below their competitors by as much as 20%.
Bowery Lighting Company's returns policy is less customer-friendly than their competitors, however. There is a detailed list of exclusions and procedures that must be followed in order to qualify for a refund; some of those specifics include requirements that items be returned within 20 days of delivery, that orders must be under $2000, and more. Even if items are received damaged, customer service must be notified within five business days. We read reviews from several angry customers who had issues with returning items, both damaged and not.
On the other hand, we were pleased to see that their customer service department is very actively engaged in responding to negative reviews, doing their utmost to make it right when possible and explaining to the customer when a return is not allowed. Although some of the reviews expressed dissatisfaction with how Bowery Lighting handled the interaction, the responses we saw were polite, appropriate, and referred customers back to the company's posted policies when necessary. Other shoppers gave rave reviews to the personalized attention they received from representatives of Bowery Lighting Company; even over the phone, they were able to get guidance to help them choose the right lamp or other lighting product for their needs and to receive detailed updates for any delays in shipping.
Finally, shipping costs are a mixed bag. Orders over $49 ship for free, which includes most of the lamps in Bowery Lighting Company's inventory; but, you'll be looking at a flat rate fee of $15 if your order is less than $49. If you live in Alaska, Canada, Hawaii, or Puerto Rico, you actually have to provide your own shipping method or shipping account number for your order to be delivered.
Because Bowery Lighting Company strives to provide the best possible customer services and makes their representatives readily available via their toll-free number, we recommend that customers considering a lamp purchase give them a call to make sure that items are in stock and ask any additional questions they may have.
Elite Fixtures offers nearly 50 brands of lamps, along with other home items such as light fixtures, furniture, and decor. Each time we visited the site, there was a popup discount offer, which varied from 10% off to $10 off any order. This would definitely be attractive to many customers.
The website makes it easy to search through the more than 4,000 lamps in their inventory. Customers can enter a product name or other keyword into the search box at the top of the page, or they can choose to filter by one of the four categories (table lamps, floor lamps, desk lamps, or torchiere), height, finish, price, and style, among others. Elite Fixtures was one of the only retailers in our review that included "Light Direction" in their filters: 360, ambient, directional, down, and so forth.
Another advantage of buying your next lamp from Elite Fixtures is the lack of restocking fees - some competitors charge as much as 40% when making a return. Elite allows returns within 30 days of delivery, and shipping costs are deducted from the refund.
Shipping is free for orders of $39 and above within the US. We noticed that the return policy on the website was contradictory - in one place indicating free shipping for orders at that level, and a few sentences later saying that there was a flat fee for orders under $100. The customer service representative with whom we spoke answered the phone promptly, thanked us for finding the error, and clarified that the shipping fees for under $100 only applied to Canadian customers. We also noticed that the live chat feature was active and popped up to offer help as we browsed the site, showing that Elite Fixtures is dedicated to being available for their customers.
This dedication is shown in the large number of positive customer reviews we found, describing how someone from Elite Fixtures went the extra mile to track down a discontinued item, made sure that a shipment arrived on time, or helped select the perfect lamp for a customer's need.
The only drawback we could find to ordering from Elite Fixtures was pricing. While many of the lamps they carry are priced the same as their competitors, several that we comparison shopped were priced as much as 30% higher than other retailers. Unlike many of the companies in our review, Elite Fixtures does not have a price match guarantee. On the other hand, some customer reviews indicate that Elite Fixtures was willing to work with individual customers on pricing, so we suggest that shoppers use the toll-free number or live chat to see if it's possible to get a discount on an item priced lower elsewhere.
Based out of the East Coast, RLA Lighting strives to provide excellent customer service and an easy shopping experience.
Using RLA Lighting's site to find your next lamp may be somewhat time-consuming. Their available products can be narrowed down by lamp type (such as table or torchiere), but once you're on the category page you can only limit the options by finish and type of glass or crystal (if any). It would be more helpful to be able to filter the available products by price, height/width, and so on.
We also found prices at RLA Lighting to be higher than other retailers' on almost every product we selected. Unfortunately, they do not offer a price match guarantee, and there was no pop-up or other discount readily listed on the site to help make their prices more competitive with other sellers. They do offer a "Deal of the Day", featured on the upper left-hand side of the page; customers need to call the toll-free number to find out what the item is and the price.
Shipping costs, on the other hand, are better than some of the lamp retailers in our review: free for all orders over $49. RLA Lighting does not ship to Hawaii, Alaska, or to P.O. boxes. With respect to returns, RLA accepts them within 30 days of purchase but does charge a restocking fee of 25% on most products (Livex, Elk, Cornerstone, Sterling, and Nuvo items are the only exceptions).
One positive aspect of RLA Lighting is that they are the only lamp retailer we reviewed that is not only accredited by the Better Business Bureau with an A+ rating, but also has zero registered customer complaints. We also found a number of positive reviews on other sites that said that shoppers were pleased with the products and the customer service they received.
We recognize that RLA Lighting has an excellent reputation with the BBB and low-cost shipping, and would gladly increase that rating with evidence of lower prices and a more intuitive way of sorting through the lamps that they have available.
Despite the name, eFaucets offers much more for your home than you would expect: in addition to the obvious (faucets), they offer many other items for your home, including more than 5,000 desk lamps, floor lamps, and other lighting options.
Using the website is easy. Shoppers can either search by keyword or choose from one of eFaucet's categories of lamps:
Once the category is selected, results can be sorted by price, height/length/width, brand, finish, color, and customer ratings.
While we like that eFaucets offers a price match guarantee, customers should be aware that they only match prices prior to purchasing. Shoppers must contact their customer service department to make the request and then wait for a response before purchasing their lamp. This may not be helpful for customers who need to order right away. We were also confused by eFaucets' policy: on the "Low Price Guarantee!" page, the disclaimer says that they don't "guarantee that (they) have the 'lowest price' online or offline." Given that we found several lamps where their pricing was as much as 40% higher than their competitors, we would have liked to see a more customer-friendly approach to their guarantee.
We found similar issues with returns. A number of customer reviews across several sites describe hassles with returning products, even those that were damaged in shipment or the wrong item altogether. And, on items returned within the allowed period - 30 days from delivery - customers can expect restocking fees of 15% or more, depending on the product's brand.
Shipping is free on orders of $99 or more; despite their site saying they pride themselves on offering some of the "lowest shipping prices", many of eFaucets' competitors offer free shipping on smaller orders. Also, no shipping costs were listed for orders of less than $99. Unfortunately, many of the negative reviews we found also stated that orders were often shipped weeks or even months late, most often when items were out of stock despite being shown as available at the time the orders were placed.
On a more positive note, eFaucets does seem to offer promos that bring down the costs of ordering lamps; at the time of our review, there was a 2-day sale with a 5% discount and free shipping on most orders.
Shoppers may find a more pleasant experience with one of the higher-rated retailers in our review.
Lamps not only bring greater illumination to an office, living room, or bedroom, but they can also be a unique piece in your modern-day decor. From small desk lamps ideal for college students to ornate floor lamps used to make a bold statement, there's a wide variety to choose from when looking for that additional lighting in a room.
However, if you're looking for something specific, stores specializing in lamps are not often found. Customers are usually limited to the lackluster options found at their local hardware store or big-box retailer. Fortunately, with just a click of a mouse, shoppers can find thousands of lamps online - from functional to fancy to fabulous.
Online retailers of lamps often have prices that easily meet or beat what can be found in local brick-and-mortar stores, because they don't have the same overhead costs of most retail stores. Finding your next lamp online can save you time and money while bringing you the exact product you want, instead of settling for whatever may be available nearby.
What should you look for when buying lamps online? As you consider the various retailers on the market, keep the following in mind:
TopConsumerReviews.com has reviewed and ranked the best Lamp Stores available today. We hope these reviews help you find that perfect lamp to illuminate your space and match your personal style!
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