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      February 22, 2020

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Lumens vs e Faucets

To help you find the Best Light Fixtures, TopConsumerReviews.com provides you with an in-depth comparison of Lumens and e Faucets.

To see ALL of our reviews for the Best Light Fixtures, please Click Here

Buy Your Next Light Fixture at Lumens Today! Light fixtures are often considered the jewelry of the home and can make or break the overall aesthetic. Why choose the same old typical light fixture when you can choose something unique, that you really love?

Lighting specialty stores are generally far and few between in most towns. Many shoppers are limited to the small and often unimpressive lighting selections found at the big box hardware stores. What customers donít know is that thousands of unique and beautiful lighting fixtures are available with only a few clicks of the mouse.

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Best Reviews

2020

Light Fixture Store Reviews

5 stars
Lumens

LUMENS

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TopConsumerReviews.com Best-In-Class Blue Ribbon Award Founded in 2006, Lumens offers customers more choices than almost every other lighting company, with more than 200 brands from which to choose in keeping with their "open-minded modern" theme. From Hunter ceiling fans priced under $100 to Swarovski chandeliers costing more than $50,000, they offer something for every design and budget.

You can also purchase furniture, home accessories, and other products, and Lumens also has the great feature of a gift registry if you are planning a wedding, housewarming, or other gift-giving event. Whatever the item you're looking for, you'll appreciate their low-price guarantee: they will match competitor prices within 30 days of your purchase.

Customers report being highly satisfied with Lumens, with an average rating of 4.6/5 out of nearly 1500 reviews; some even mention that their experience was the best customer service they had ever received. You can get help with orders or questions via live chat, email, or a toll-free number from 6am-6pm Pacific on weekdays and from 7am-5pm on Saturdays, and Lumens prides itself on being very accessible to its clients. Lumens offers free shipping on orders of $50 or more within the continental United States, and flat fees of $4.95 (orders under $25) and $10 (between $25-$50), which is very competitive in the lighting market.

One of this company's biggest edges over its competitors is the absence of restocking fees on returns; while some competitors charge as much as 35% for returns, Lumens gladly accepts returns of unused products within 30 days of purchase and at no cost to you.

Because of its superior customer service, incredibly broad selection, and highly satisfied customers, we give Lumens our highest rating in the lighting market.

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2.5 stars
e Faucets

E FAUCETS

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Even with a name like eFaucets (that might make you think of bathroom and kitchen sinks!), you'll find a surprising number of light fixtures and other lighting products for sale at this online retailer. From chandeliers to wall sconces and more, there are more than 40,000 items to choose from in a variety of styles, colors, and price points.

The website makes it simple to find the light fixture you need. If you already have an idea of what you're looking for, you can enter it into the traditional search box at the top of the page. Otherwise, you can choose a category of lighting, such as Outdoor Lighting, Pendant Lighting, Flush Mount Lights, and so forth; results can then be narrowed down according to brand, color, finish, price range, length, and more.

We found prices at eFaucets to be extremely competitive with other retailers. For instance, on a basic two-light bathroom sconce by Moen, eFaucets' price was $107.01, which matched several other retailers' listed price and beat several others.

eFaucets also has a price match guarantee, but shoppers may not realize that it only applies if requested prior to making a purchase. If you find the item priced lower at a competitor's website, you have to contact eFaucets' customer service department to request a price match and then you have to wait until you get their response. If you need a light fixture right away for a home improvement project or for a job, you may not have the time to wait for that price match to come through. Also, even though eFaucets claims to have a "Low Price Guarantee!", their disclaimer says that they don't actually guarantee that they have "the 'lowest price' online or offline", leaving us confused.

Customers complained about numerous issues with making returns to eFaucets. They do allow returns on items within 30 days of delivery, but customers should plan on paying restocking fees - starting at 15% and going up from there - which depend on the brand of the item being returned. When following those policies, shoppers have still had a hard time returning products, even when the fault appears to be from eFaucets shipping the wrong items.

Although the site says that they offer some of the "lowest shipping prices" on the market, we found that requiring orders to be at least $99 to get free shipping was not competitive with other retailers; many of eFaucet's competitors offer free shipping for much smaller orders. The site also does not provide a shipping quote for those smaller orders. Also, many customers experienced frustration with orders that were charged to their credit cards even though the items were actually out of stock, and that were frequently shipped late (by weeks or even months).

On the other hand, eFaucets does offer promotions and discounts that can make it more affordable to buy light fixtures; although described as a "two-day only sale", each time we visited eFaucets over several weeks, we found an offer for free shipping and a 5% discount on most orders.

Due to the numerous problems we found with eFaucet's policies and customer satisfaction, we give them 2.5 stars. Shoppers looking for a top-notch buying experience may want to look for light fixtures at one of the more highly-rated retailers in our review.

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Continued from above

Literally thousands of light fixtures are available from hundreds of companies and unfortunately most of us will only see a tiny fraction. However, shopping online greatly opens the doors to the world of light fixture options. Online companies are able to provide a significantly larger selection in the thousands from a huge selection of manufacturers.

Prices of light fixtures are often more competitive than those found local as these online companies have smaller overhead costs.Itís important to know what to look for when shopping online for light fixtures. Before you make the move to purchase a light fixture, you should consider the following:

  • Selection. How large of a selection of lighting fixtures can you expect to find at each store?
  • Pricing. How do the prices compare to other online retailers? Is the shipping affordable?
  • Return Policy. In the event you're not satisfied with your purchase, does the company enable you to return the light fixture? Will you encounter a restocking fee?
  • Customer Service. Are their representatives available to assist with questions and how satisfied have previous customers been while shopping at each company?

TopConsumerReviews.com has reviewed and ranked the best Light Fixture Stores available today. We hope these reviews help you find that perfect light fixture to compliment your personality and style!

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