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      April 6, 2020

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Lumens vs Wayfair

To help you find the Best Light Fixtures, TopConsumerReviews.com provides you with an in-depth comparison of Lumens and Wayfair.

To see ALL of our reviews for the Best Light Fixtures, please Click Here

Buy Your Next Light Fixture at Lumens Today! Light fixtures are often considered the jewelry of the home and can make or break the overall aesthetic. Why choose the same old typical light fixture when you can choose something unique, that you really love?

Lighting specialty stores are generally far and few between in most towns. Many shoppers are limited to the small and often unimpressive lighting selections found at the big box hardware stores. What customers donít know is that thousands of unique and beautiful lighting fixtures are available with only a few clicks of the mouse.

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2020

Light Fixture Store Reviews

5 stars
Lumens

LUMENS

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TopConsumerReviews.com Best-In-Class Blue Ribbon Award Founded in 2006, Lumens offers customers more choices than almost every other lighting company, with more than 200 brands from which to choose in keeping with their "open-minded modern" theme. From Hunter ceiling fans priced under $100 to Swarovski chandeliers costing more than $50,000, they offer something for every design and budget.

You can also purchase furniture, home accessories, and other products, and Lumens also has the great feature of a gift registry if you are planning a wedding, housewarming, or other gift-giving event. Whatever the item you're looking for, you'll appreciate their low-price guarantee: they will match competitor prices within 30 days of your purchase.

Customers report being highly satisfied with Lumens, with an average rating of 4.6/5 out of nearly 1500 reviews; some even mention that their experience was the best customer service they had ever received. You can get help with orders or questions via live chat, email, or a toll-free number from 6am-6pm Pacific on weekdays and from 7am-5pm on Saturdays, and Lumens prides itself on being very accessible to its clients. Lumens offers free shipping on orders of $50 or more within the continental United States, and flat fees of $4.95 (orders under $25) and $10 (between $25-$50), which is very competitive in the lighting market.

One of this company's biggest edges over its competitors is the absence of restocking fees on returns; while some competitors charge as much as 35% for returns, Lumens gladly accepts returns of unused products within 30 days of purchase and at no cost to you.

Because of its superior customer service, incredibly broad selection, and highly satisfied customers, we give Lumens our highest rating in the lighting market.

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3 stars
Wayfair

WAYFAIR

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Wayfair has become very well-known in the home goods market; with its slogan of "a zillion things home" you would be right to expect that they are likely to carry just about anything you could dream of wanting for your house, lighting and much more.

Their search feature is very robust; items can be filtered by price and brand, among other criteria, and your results can be sorted by customer ratings, recommendation likelihood, or, once again, by price. Wayfair offers a much smaller selection of lighting brands at only seven total. However, their prices are competitive when comparing items across retailers.

Wayfair really hopes to gain your business with a wide variety of customer-pleasing features: free shipping on orders over $49 and a flat fee of $4.99 on all other orders, free shopping advice from renovation experts at their toll-free number, two-day delivery on nearly a half-million items in stock, 3% of your purchase price back in their automatic (free) rewards program, and a 30-day return policy through their self-service return center.

While all of these advantages make Wayfair very attractive, we can only give them a three-star rating because of the high number of customer complaints. While they have an A+ rating with the Better Business Bureau for their resolution of such complaints filed, many consumer reviews on the BBB site describe dissatisfaction with Wayfair's product quality, slow or inaccurate delivery, and negative interactions with customer service representatives. More than 50% of customers surveyed by the BBB would not recommend Wayfair.

However, we know that it is rare for consumers to contact the BBB when they are completely satisfied and we know that Wayfair has a huge customer base, which can skew such review rates. So we give Wayfair a three-star rating for its highly competitive pricing and low shipping costs, with the recommendation that customers be proactive with any discrepancies in product quality or customer service issues.

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Continued from above

Literally thousands of light fixtures are available from hundreds of companies and unfortunately most of us will only see a tiny fraction. However, shopping online greatly opens the doors to the world of light fixture options. Online companies are able to provide a significantly larger selection in the thousands from a huge selection of manufacturers.

Prices of light fixtures are often more competitive than those found local as these online companies have smaller overhead costs.Itís important to know what to look for when shopping online for light fixtures. Before you make the move to purchase a light fixture, you should consider the following:

  • Selection. How large of a selection of lighting fixtures can you expect to find at each store?
  • Pricing. How do the prices compare to other online retailers? Is the shipping affordable?
  • Return Policy. In the event you're not satisfied with your purchase, does the company enable you to return the light fixture? Will you encounter a restocking fee?
  • Customer Service. Are their representatives available to assist with questions and how satisfied have previous customers been while shopping at each company?

TopConsumerReviews.com has reviewed and ranked the best Light Fixture Stores available today. We hope these reviews help you find that perfect light fixture to compliment your personality and style!

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