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      August 26, 2019

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Wayfair vs e Faucets

To help you find the Best Light Fixtures, TopConsumerReviews.com provides you with an in-depth comparison of Wayfair and e Faucets.

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Buy Your Next Light Fixture at Lumens Today! Light fixtures are often considered the jewelry of the home and can make or break the overall aesthetic. Why choose the same old typical light fixture when you can choose something unique, that you really love?

Lighting specialty stores are generally far and few between in most towns. Many shoppers are limited to the small and often unimpressive lighting selections found at the big box hardware stores. What customers donít know is that thousands of unique and beautiful lighting fixtures are available with only a few clicks of the mouse.

Continue reading below reviews

Best Reviews

2019

Light Fixture Store Reviews

3 stars
Wayfair

WAYFAIR Visit Site

Wayfair has become very well-known in the home goods market; with its slogan of "a zillion things home" you would be right to expect that they are likely to carry just about anything you could dream of wanting for your house, lighting and much more.

Their search feature is very robust; items can be filtered by price and brand, among other criteria, and your results can be sorted by customer ratings, recommendation likelihood, or, once again, by price. Wayfair offers a much smaller selection of lighting brands at only seven total. However, their prices are competitive when comparing items across retailers.

Wayfair really hopes to gain your business with a wide variety of customer-pleasing features: free shipping on orders over $49 and a flat fee of $4.99 on all other orders, free shopping advice from renovation experts at their toll-free number, two-day delivery on nearly a half-million items in stock, 3% of your purchase price back in their automatic (free) rewards program, and a 30-day return policy through their self-service return center.

While all of these advantages make Wayfair very attractive, we can only give them a three-star rating because of the high number of customer complaints. While they have an A+ rating with the Better Business Bureau for their resolution of such complaints filed, many consumer reviews on the BBB site describe dissatisfaction with Wayfair's product quality, slow or inaccurate delivery, and negative interactions with customer service representatives. More than 50% of customers surveyed by the BBB would not recommend Wayfair.

However, we know that it is rare for consumers to contact the BBB when they are completely satisfied and we know that Wayfair has a huge customer base, which can skew such review rates. So we give Wayfair a three-star rating for its highly competitive pricing and low shipping costs, with the recommendation that customers be proactive with any discrepancies in product quality or customer service issues.

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2.5 stars
e Faucets

E FAUCETS Visit Site

Even with a name like eFaucets (that might make you think of bathroom and kitchen sinks!), you'll find a surprising number of light fixtures and other lighting products for sale at this online retailer. From chandeliers to wall sconces and more, there are more than 40,000 items to choose from in a variety of styles, colors, and price points.

The website makes it simple to find the light fixture you need. If you already have an idea of what you're looking for, you can enter it into the traditional search box at the top of the page. Otherwise, you can choose a category of lighting, such as Outdoor Lighting, Pendant Lighting, Flush Mount Lights, and so forth; results can then be narrowed down according to brand, color, finish, price range, length, and more.

We found prices at eFaucets to be extremely competitive with other retailers. For instance, on a basic two-light bathroom sconce by Moen, eFaucets' price was $107.01, which matched several other retailers' listed price and beat several others.

eFaucets also has a price match guarantee, but shoppers may not realize that it only applies if requested prior to making a purchase. If you find the item priced lower at a competitor's website, you have to contact eFaucets' customer service department to request a price match and then you have to wait until you get their response. If you need a light fixture right away for a home improvement project or for a job, you may not have the time to wait for that price match to come through. Also, even though eFaucets claims to have a "Low Price Guarantee!", their disclaimer says that they don't actually guarantee that they have "the 'lowest price' online or offline", leaving us confused.

Customers complained about numerous issues with making returns to eFaucets. They do allow returns on items within 30 days of delivery, but customers should plan on paying restocking fees - starting at 15% and going up from there - which depend on the brand of the item being returned. When following those policies, shoppers have still had a hard time returning products, even when the fault appears to be from eFaucets shipping the wrong items.

Although the site says that they offer some of the "lowest shipping prices" on the market, we found that requiring orders to be at least $99 to get free shipping was not competitive with other retailers; many of eFaucet's competitors offer free shipping for much smaller orders. The site also does not provide a shipping quote for those smaller orders. Also, many customers experienced frustration with orders that were charged to their credit cards even though the items were actually out of stock, and that were frequently shipped late (by weeks or even months).

On the other hand, eFaucets does offer promotions and discounts that can make it more affordable to buy light fixtures; although described as a "two-day only sale", each time we visited eFaucets over several weeks, we found an offer for free shipping and a 5% discount on most orders.

Due to the numerous problems we found with eFaucet's policies and customer satisfaction, we give them 2.5 stars. Shoppers looking for a top-notch buying experience may want to look for light fixtures at one of the more highly-rated retailers in our review.

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Continued from above

Literally thousands of light fixtures are available from hundreds of companies and unfortunately most of us will only see a tiny fraction. However, shopping online greatly opens the doors to the world of light fixture options. Online companies are able to provide a significantly larger selection in the thousands from a huge selection of manufacturers.

Prices of light fixtures are often more competitive than those found local as these online companies have smaller overhead costs.Itís important to know what to look for when shopping online for light fixtures. Before you make the move to purchase a light fixture, you should consider the following:

  • Selection. How large of a selection of lighting fixtures can you expect to find at each store?
  • Pricing. How do the prices compare to other online retailers? Is the shipping affordable?
  • Return Policy. In the event you're not satisfied with your purchase, does the company enable you to return the light fixture? Will you encounter a restocking fee?
  • Customer Service. Are their representatives available to assist with questions and how satisfied have previous customers been while shopping at each company?

TopConsumerReviews.com has reviewed and ranked the best Light Fixture Stores available today. We hope these reviews help you find that perfect light fixture to compliment your personality and style!

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