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      September 18, 2019

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Wayfair vs Elite Fixtures

To help you find the Best Light Fixtures, TopConsumerReviews.com provides you with an in-depth comparison of Wayfair and Elite Fixtures.

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Buy Your Next Light Fixture at Lumens Today! Light fixtures are often considered the jewelry of the home and can make or break the overall aesthetic. Why choose the same old typical light fixture when you can choose something unique, that you really love?

Lighting specialty stores are generally far and few between in most towns. Many shoppers are limited to the small and often unimpressive lighting selections found at the big box hardware stores. What customers donít know is that thousands of unique and beautiful lighting fixtures are available with only a few clicks of the mouse.

Continue reading below reviews

Best Reviews

2019

Light Fixture Store Reviews

3 stars
Wayfair

WAYFAIR Visit Site

Wayfair has become very well-known in the home goods market; with its slogan of "a zillion things home" you would be right to expect that they are likely to carry just about anything you could dream of wanting for your house, lighting and much more.

Their search feature is very robust; items can be filtered by price and brand, among other criteria, and your results can be sorted by customer ratings, recommendation likelihood, or, once again, by price. Wayfair offers a much smaller selection of lighting brands at only seven total. However, their prices are competitive when comparing items across retailers.

Wayfair really hopes to gain your business with a wide variety of customer-pleasing features: free shipping on orders over $49 and a flat fee of $4.99 on all other orders, free shopping advice from renovation experts at their toll-free number, two-day delivery on nearly a half-million items in stock, 3% of your purchase price back in their automatic (free) rewards program, and a 30-day return policy through their self-service return center.

While all of these advantages make Wayfair very attractive, we can only give them a three-star rating because of the high number of customer complaints. While they have an A+ rating with the Better Business Bureau for their resolution of such complaints filed, many consumer reviews on the BBB site describe dissatisfaction with Wayfair's product quality, slow or inaccurate delivery, and negative interactions with customer service representatives. More than 50% of customers surveyed by the BBB would not recommend Wayfair.

However, we know that it is rare for consumers to contact the BBB when they are completely satisfied and we know that Wayfair has a huge customer base, which can skew such review rates. So we give Wayfair a three-star rating for its highly competitive pricing and low shipping costs, with the recommendation that customers be proactive with any discrepancies in product quality or customer service issues.

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2 stars
Elite Fixtures

ELITE FIXTURES Visit Site

Elite Fixtures offers 93 brands of light fixtures, along with other home items such as water coolers, furniture, and decor. At the time of our review, their site had a "$10 off any order" pop-up on the main page, which would be attractive to many new customers.

Their website is easy to use, and their search function is useful and allows you to sort your results by a number of criteria on the left-hand side of the page (brand, price, and so forth).

Elite Fixtures stands out from most other online lighting retailers with no restocking fee on returns (compared with fees of up to 40% charged by competitors!) in a 30-day period. However, the shipping policy and fees posted on Elite Fixtures' website were contradictory.

In one place, they state that shipping is free on orders over $39 that are all going to one address; in another location, it states that any order under $100 is charged a flat shipping and handling fee. What was more disconcerting was that when we called their toll-free customer service number to request clarification, both of our calls were disconnected on their end, with a pre-recorded "Goodbye" message prior to the calls' termination.

Because of this, we can only give Elite Fixtures a two-star rating, though it would easily improve with better connection to their customer service department and clarification of their shipping fees.

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Continued from above

Literally thousands of light fixtures are available from hundreds of companies and unfortunately most of us will only see a tiny fraction. However, shopping online greatly opens the doors to the world of light fixture options. Online companies are able to provide a significantly larger selection in the thousands from a huge selection of manufacturers.

Prices of light fixtures are often more competitive than those found local as these online companies have smaller overhead costs.Itís important to know what to look for when shopping online for light fixtures. Before you make the move to purchase a light fixture, you should consider the following:

  • Selection. How large of a selection of lighting fixtures can you expect to find at each store?
  • Pricing. How do the prices compare to other online retailers? Is the shipping affordable?
  • Return Policy. In the event you're not satisfied with your purchase, does the company enable you to return the light fixture? Will you encounter a restocking fee?
  • Customer Service. Are their representatives available to assist with questions and how satisfied have previous customers been while shopping at each company?

TopConsumerReviews.com has reviewed and ranked the best Light Fixture Stores available today. We hope these reviews help you find that perfect light fixture to compliment your personality and style!

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