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      October 24, 2020

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Traveling Mailbox vs My US Postbox

Best Mail Scanning Services

To help you find the Best Mail Scanning Services, TopConsumerReviews.com provides you with an in-depth comparison of Traveling Mailbox and My US Postbox.

To see ALL of our reviews for the Best Mail Scanning Services, please Click Here

Where can you find the best mail scanning services? If you're one of the millions of Americans who travel frequently for work or pleasure, living as an expat in far-flung locations, or just needing a virtual mailing address for other purposes, you'll need a service that can handle a variety of tasks.

Today there are a wide range of companies offering to relieve you of the burdensome task of having your mail chase you around the country - or the world - by providing not only a physical address where your bills, letters, and other important paperwork can be delivered, but also the processing that lets you know when you've got mail. The best mail scanning services not only scan the outer envelope but also its contents - though some providers include it as part of your monthly fee, while others require you to pay as you go.

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Best Reviews

2020

Mail Scanning Reviews

3.5 stars
Traveling Mailbox

TRAVELING MAILBOX

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Cost:

Plans range from $15 to $55 per month

Some mail scanning included in each plan

No contract required

Enterprise plans available for businesses

Serving thousands of customers throughout the United States - and nearly 50 other countries! - since 2011, Traveling Mailbox offers Mail Scanning and Forwarding services that won't break the bank. In the last 8+ years, the company has scanned nearly 3 million envelopes, nearly 5 million documents, and shredded more than 25 tons of mail.

3 mail scanning plans

Traveling Mailbox has three main plans, plus several enterprise-level packages. Since most customers will be looking for the services offered in the primary tiers of service, we'll focus on those:

  • Basic ($15/month): this plan includes 40 incoming envelopes and 35 page scans per month, free mail shredding, junk mail filtering, unlimited cloud storage of your scans, and the ability to change plans at any time with no long-term contracts. You can have up to 3 recipients on this plan (spouse, kids, business, etc.).
  • Extended ($25/month): if you expect a higher incoming volume of mail, this plan is your best value. You'll get 100 incoming envelopes and 80 page scans, and if you don't use all of your scans in a particular month, they'll roll over (just like some mobile phone plans have offered). You also get up to 5 recipients included.
  • Small Business ($55/month): if you have a very large household or need mail scanning for your company, this plan gives you up to 10 mailbox recipients, 200 incoming envelopes and 180 page scans each month. Those scans also roll over as in the Extended plan.

Extra scan pricing

On all three plans, you can opt to pay for extra scans if needed, at a rate of $0.50 per page. And, if you get more mail than your plan covers, you'll pay $0.25 for each additional envelope.

2-month-free discount

While all plans are month-to-month with no contracts, Traveling Mailbox does offer a 2-months-free discount if you pay for a full year in advance.

Mail forwarding

If you need to have your physical mail forwarded to you, expect a flat fee of $2 per shipment, plus any applicable postage. You can have it sent to you on demand, or schedule it at the intervals you prefer.

As with most Mail Scanning services, you'll need to provide a USPS Form 1583 to authorize Traveling Mailbox to receive your mail. Your account can't be activated until they've received this notarized form from you.

Potential delays

One of the bigger drawbacks we found with using Traveling Mailbox is that all mail is routed from the physical address you select to their processing center in North Carolina, then scanned and/or forwarded to you. That adds extra time to the procedure, and some customers have said that the wait is much longer than they'd expect.

3rd party forwarding

You should also know that the physical address you choose may go to a third party for forwarding company. For example, looking at the list of possible choices on the Addresses page at the time of our review, we found that one of them was for a private residence and another was for a UPS Store - and yes, some customer reviews mentioned that connection and wondered if Traveling Mailbox just rents out space from places around the US.

Strong reputation

On the other hand, this company has a strong reputation with the BBB, both accredited and with an "A+" rating. There are also positive reviews from social media posts and other sources on both the BBB site and on Traveling Mailbox's page, which is a good sign. One perk of using this service is that you can reach a customer service rep via phone, live chat and email 7 days a week - while many of their competitors make it much more challenging to get help if you need it.

Good option

Ultimately, you'll have to decide for yourself if Traveling Mailbox's services are a good fit for your situation: how much do you care about having your mail rerouted before getting scanned to your dashboard, compared with the savings you'll get compared with other companies who might make you sign a long-term contract? Traveling Mailbox has a reasonably good track record for customer service, making them a good option for most Mail Scanning needs.

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1 star
My US Postbox

MY US POSTBOX

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Cost:

$19.95 to $49.95 per month

Minimum 6-month contract required

My U.S. PostBox offers services for anyone who needs a mailing address within the USA: expats, people who are relocating, and beyond.

3 mail scanning plans

They advertise three levels of service, all of which require a 6-month minimum contract:

  • Silver: for a monthly fee ranging from $17 to $20, depending on the contract length you select, you'll have a mailing address, postbox number, and your mail will be stored in a water- and fireproof safe. You'll get instant email notifications when new mail comes in.
  • Gold: monthly fees range from $27 to $30. You get the same features as Gold, but additionally you'll receive a monthly listing of the senders' names on the correspondence received. You can request some or all mail to be sent by courier, or have it scanned and viewable online. These services cost extra.
  • Platinum: for fees ranging from $42 to $50 per month, you get the features of the Gold package plus translation services on any viewed mail and secure disposal of junk/unwanted mail.

Check the fee schedule

You should see the fee schedule to determine which package level would give you the best value. For example, at the Silver tier of service, you will pay $0.50 for every piece of mail you ask MUSPB to shred for you, and the same price per page that they scan. But, jumping to the Gold package, you get at least 50 scans per month included at no extra charge, along with 50 shreds. Those numbers go up if you opt into a longer initial contract term (a year instead of 6 months).

Problems signing up

However, when we went to fill out the signup form, we had a lot of problems. First, we got a pop-up telling us - inexplicably - that we had to fill out the form in English... which we had been doing. Then, we had multiple required fields that wouldn't allow us to enter our information at all.

Are they even in business?

With all of this, it doesn't seem that My U.S. PostBox is even doing business anymore. Despite a fully live website, the toll-free number for the company defaults to a busy signal. Plus, we found no BBB listing to confirm that the business is still in existence - in fact, the physical address given for My U.S. PostBox on their site was listed as the address for a credit and debt counseling service in the Better Business Bureau's directory.

See you later

Add to that a website with a copyright date of 2006, with many pages never having been updated with the security update from several years prior (as would be indicated by the lock symbol in the URL), and it's easy to see why we recommend that you bypass My U.S. PostBox when considering your mail scanning service.

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Continued from above

Typically, mail scanning services give you an online dashboard and/or mobile app, so that you can review the PDF images of your incoming mail and then quickly and easily determine what should be done with each piece: recycle, save, or forward to your current location.

In order to authorize the Mail Scanning Service, you select to receive your mail, you will probably have to fill out USPS Form 1583. Keep in mind that it will need to be notarized - and your preferred service may even offer an easy way to do that remotely! Once that form has been taken care of, your service will begin.

However, with so many services out there that all want your business, especially with something that tends to be a long-term need, how can you decide which one is the best for your needs? Because it can be a hassle to set up your initial service, and even more so to change to a new Mail Scanning Service if you don't like the first one, here are several criteria to keep in mind - so that your first choice is your best choice:

  • Range of Services. What does the Mail Scanning Service offer? There are lots of possibilities, from check depositing to document notarization. Does the company have what you anticipate needing in the future?
  • Quality of Addresses. If you need something that comes up as a street address but the service only offers box number-style addresses, you'll have to look elsewhere. Also, some providers have addresses that come up as a private residence or a third-party business! Not all Mail Scanning services are alike!
  • Pricing. What will you spend per month for the services you need? Is scanning included as part of your monthly fees, or will you have to pay for each letter/page you need scanned? Will you have to commit to a certain length of time for the service to get the best prices?
  • Reputation. What do actual customers say about their experience with using the Mail Scanning service? Has the company been rated by the Better Business Bureau? Can you expect reliable, honest service from the company that will be responsible for your most sensitive documents?

TopConsumerReviews.com has reviewed and ranked the best Mail Scanning services available today. We hope this information helps you determine which provider will give you the best value for your money, as well as save you considerable time and hassle by taking care of your mail!

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