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      October 24, 2020

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US Global Mail vs My US Postbox

Best Mail Scanning Services

To help you find the Best Mail Scanning Services, TopConsumerReviews.com provides you with an in-depth comparison of US Global Mail and My US Postbox.

To see ALL of our reviews for the Best Mail Scanning Services, please Click Here

Where can you find the best mail scanning services? If you're one of the millions of Americans who travel frequently for work or pleasure, living as an expat in far-flung locations, or just needing a virtual mailing address for other purposes, you'll need a service that can handle a variety of tasks.

Today there are a wide range of companies offering to relieve you of the burdensome task of having your mail chase you around the country - or the world - by providing not only a physical address where your bills, letters, and other important paperwork can be delivered, but also the processing that lets you know when you've got mail. The best mail scanning services not only scan the outer envelope but also its contents - though some providers include it as part of your monthly fee, while others require you to pay as you go.

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Best Reviews

2020

Mail Scanning Reviews

5 stars
US Global Mail

US GLOBAL MAIL

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Cost:

Individual Plans starting at $10/month

Family Plans starting at $15/month

Business Plans starting at $25/month

Mail scanning: $3 flat fee plus $0.50 per page

TopConsumerReviews.com Best-In-Class Blue Ribbon Award US Global Mail is best Mail Scanning service on the market today. With more than 80,000 expats having gotten their mail and packages through this company since 1999 - not to mention all of the domestic customers who've benefited from their mail forwarding and related services as well - it's easy to see why US Global Mail is our top choice for Mail Scanning.

Stellar reputation

US Global Mail has a stellar reputation, as demonstrated by an "A+" rating and accreditation from the Better Business Bureau. You can also check out some of their customer comments at the bottom of the site: at the time of this review, there were nearly 700 independently-verified reviews, and US Global Mail had a fantastic 4.6/5 average rating.

Transparent pricing

One of the things we love about US Global Mail is their transparency in pricing. They offer a crystal-clear pricing chart, complete with comparisons against many of their top competitors (including several you'll find in our reviews!). While not all of their services are the cheapest (mail scanning being one of them), you'll know exactly what to expect from their service when you sign up, without having to dig through too much fine print.

Best Mail Scanning Services

3 mail scanning plans

So, what does this service charge for mail forwarding and related services like scanning? Here's what you'll pay for their three plans:

  • Individual: $15/month when paid month-to-month, $12.50/month when paying for a year at a time (16% savings), or $10/month when paying for 2 years at a time (25% savings). This is the plan for one person who needs a US address for virtual mail management: expats, retirees, digital nomads, and frequent travelers are the ideal users of this level of service.
  • Family: $20/month when paid month-to-month, $16.50/month when paying for a year at a time (16% savings), or $15/month when paying for 2 years at a time (25% savings). If you need mail forwarding for more than one person on the same account (couples or families traveling together), this is the plan for you.
  • Business: $35/month when paid month-to-month, $30/month when paying for a year at a time (16% savings), or $25/month when paying for 2 years at a time (25% savings). This larger plan is for companies overseas who need a US presence/address, companies that are operated remotely, or even small businesses who want help managing their incoming mail.

Plan benefits

All of the plans offered by US Global Mail have a long list of included benefits, while their competitors charge steep a la carte prices for them. Here's what this company gives you for free with any membership:

  • Permanent US Street Address
  • 24/7 access to your secure virtual mailbox
  • Almost real-time notifications of incoming mail
  • Unlimited incoming mail and forwarding addresses
  • Free check deposit
  • Free shredding of junk mail
  • Free letter storage for 180 days
  • Free package storage for 30 days

Extra services

There are also services available for an extra fee, such as opening and inspecting packages ($5/per package) and a $15/month wind-down service after you close your account but may still have mail coming in while you're changing to your new address. Mail scanning is one of these extra services: you'll pay a flat fee of $3 for every letter you ask US Global Mail to scan for you, plus an additional $0.50 for each page in the letter. That's a little steep if you expect to have a lot of incoming mail that you want scanned, but at least you know exactly how much you'll have to spend.

Reasonable refund policy

One small detail that has tripped up some customers: you can get a refund if you sign up for an annual or 2-year plan and need to close your account before your time is up. However, your refund will be prorated at the original month-to-month plan cost, not the lower monthly fees offered with the pay-in-advance plans. So, if you paid $360 for a 2-year family plan but cancel after a year, don't expect to get half of that back ($180). At the month-to-month rate, you would have spent $240 for that first year, so your refund wouldn't be more than $120. That's to prevent people from signing up for the discounted plans and then canceling after just a few months. That's reasonable.

Quick customer service

The site gave us a pop-up chat box as soon as we visited the site - but at the same time it told us that chat wasn't available because it was outside of their business hours. Their posted operating hours were 8A-6P Central time, and the pop-up happened at 3PM. However, that initial visit was on a federal holiday, and we had no trouble reaching someone the following day. Customers say that, on most days, they are able to get any questions resolved in just a matter of minutes, which is helpful when you've got an urgent issue needing attention.

Highest rating

Although US Global Mail isn't the least expensive Mail Scanning provider we evaluated, their fantastic reputation and extremely comprehensive suite of included services puts them light years ahead of the competition. US Global Mail sets the bar very high when it comes to Mail Scanning, and they earn our highest rating.

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1 star
My US Postbox

MY US POSTBOX

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Cost:

$19.95 to $49.95 per month

Minimum 6-month contract required

My U.S. PostBox offers services for anyone who needs a mailing address within the USA: expats, people who are relocating, and beyond.

3 mail scanning plans

They advertise three levels of service, all of which require a 6-month minimum contract:

  • Silver: for a monthly fee ranging from $17 to $20, depending on the contract length you select, you'll have a mailing address, postbox number, and your mail will be stored in a water- and fireproof safe. You'll get instant email notifications when new mail comes in.
  • Gold: monthly fees range from $27 to $30. You get the same features as Gold, but additionally you'll receive a monthly listing of the senders' names on the correspondence received. You can request some or all mail to be sent by courier, or have it scanned and viewable online. These services cost extra.
  • Platinum: for fees ranging from $42 to $50 per month, you get the features of the Gold package plus translation services on any viewed mail and secure disposal of junk/unwanted mail.

Check the fee schedule

You should see the fee schedule to determine which package level would give you the best value. For example, at the Silver tier of service, you will pay $0.50 for every piece of mail you ask MUSPB to shred for you, and the same price per page that they scan. But, jumping to the Gold package, you get at least 50 scans per month included at no extra charge, along with 50 shreds. Those numbers go up if you opt into a longer initial contract term (a year instead of 6 months).

Problems signing up

However, when we went to fill out the signup form, we had a lot of problems. First, we got a pop-up telling us - inexplicably - that we had to fill out the form in English... which we had been doing. Then, we had multiple required fields that wouldn't allow us to enter our information at all.

Are they even in business?

With all of this, it doesn't seem that My U.S. PostBox is even doing business anymore. Despite a fully live website, the toll-free number for the company defaults to a busy signal. Plus, we found no BBB listing to confirm that the business is still in existence - in fact, the physical address given for My U.S. PostBox on their site was listed as the address for a credit and debt counseling service in the Better Business Bureau's directory.

See you later

Add to that a website with a copyright date of 2006, with many pages never having been updated with the security update from several years prior (as would be indicated by the lock symbol in the URL), and it's easy to see why we recommend that you bypass My U.S. PostBox when considering your mail scanning service.

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Continued from above

Typically, mail scanning services give you an online dashboard and/or mobile app, so that you can review the PDF images of your incoming mail and then quickly and easily determine what should be done with each piece: recycle, save, or forward to your current location.

In order to authorize the Mail Scanning Service, you select to receive your mail, you will probably have to fill out USPS Form 1583. Keep in mind that it will need to be notarized - and your preferred service may even offer an easy way to do that remotely! Once that form has been taken care of, your service will begin.

However, with so many services out there that all want your business, especially with something that tends to be a long-term need, how can you decide which one is the best for your needs? Because it can be a hassle to set up your initial service, and even more so to change to a new Mail Scanning Service if you don't like the first one, here are several criteria to keep in mind - so that your first choice is your best choice:

  • Range of Services. What does the Mail Scanning Service offer? There are lots of possibilities, from check depositing to document notarization. Does the company have what you anticipate needing in the future?
  • Quality of Addresses. If you need something that comes up as a street address but the service only offers box number-style addresses, you'll have to look elsewhere. Also, some providers have addresses that come up as a private residence or a third-party business! Not all Mail Scanning services are alike!
  • Pricing. What will you spend per month for the services you need? Is scanning included as part of your monthly fees, or will you have to pay for each letter/page you need scanned? Will you have to commit to a certain length of time for the service to get the best prices?
  • Reputation. What do actual customers say about their experience with using the Mail Scanning service? Has the company been rated by the Better Business Bureau? Can you expect reliable, honest service from the company that will be responsible for your most sensitive documents?

TopConsumerReviews.com has reviewed and ranked the best Mail Scanning services available today. We hope this information helps you determine which provider will give you the best value for your money, as well as save you considerable time and hassle by taking care of your mail!

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