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      October 24, 2020

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US Global Mail vs Traveling Mailbox

Best Mail Scanning Services

To help you find the Best Mail Scanning Services, TopConsumerReviews.com provides you with an in-depth comparison of US Global Mail and Traveling Mailbox.

To see ALL of our reviews for the Best Mail Scanning Services, please Click Here

Where can you find the best mail scanning services? If you're one of the millions of Americans who travel frequently for work or pleasure, living as an expat in far-flung locations, or just needing a virtual mailing address for other purposes, you'll need a service that can handle a variety of tasks.

Today there are a wide range of companies offering to relieve you of the burdensome task of having your mail chase you around the country - or the world - by providing not only a physical address where your bills, letters, and other important paperwork can be delivered, but also the processing that lets you know when you've got mail. The best mail scanning services not only scan the outer envelope but also its contents - though some providers include it as part of your monthly fee, while others require you to pay as you go.

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Best Reviews

2020

Mail Scanning Reviews

5 stars
US Global Mail

US GLOBAL MAIL

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Cost:

Individual Plans starting at $10/month

Family Plans starting at $15/month

Business Plans starting at $25/month

Mail scanning: $3 flat fee plus $0.50 per page

TopConsumerReviews.com Best-In-Class Blue Ribbon Award US Global Mail is best Mail Scanning service on the market today. With more than 80,000 expats having gotten their mail and packages through this company since 1999 - not to mention all of the domestic customers who've benefited from their mail forwarding and related services as well - it's easy to see why US Global Mail is our top choice for Mail Scanning.

Stellar reputation

US Global Mail has a stellar reputation, as demonstrated by an "A+" rating and accreditation from the Better Business Bureau. You can also check out some of their customer comments at the bottom of the site: at the time of this review, there were nearly 700 independently-verified reviews, and US Global Mail had a fantastic 4.6/5 average rating.

Transparent pricing

One of the things we love about US Global Mail is their transparency in pricing. They offer a crystal-clear pricing chart, complete with comparisons against many of their top competitors (including several you'll find in our reviews!). While not all of their services are the cheapest (mail scanning being one of them), you'll know exactly what to expect from their service when you sign up, without having to dig through too much fine print.

Best Mail Scanning Services

3 mail scanning plans

So, what does this service charge for mail forwarding and related services like scanning? Here's what you'll pay for their three plans:

  • Individual: $15/month when paid month-to-month, $12.50/month when paying for a year at a time (16% savings), or $10/month when paying for 2 years at a time (25% savings). This is the plan for one person who needs a US address for virtual mail management: expats, retirees, digital nomads, and frequent travelers are the ideal users of this level of service.
  • Family: $20/month when paid month-to-month, $16.50/month when paying for a year at a time (16% savings), or $15/month when paying for 2 years at a time (25% savings). If you need mail forwarding for more than one person on the same account (couples or families traveling together), this is the plan for you.
  • Business: $35/month when paid month-to-month, $30/month when paying for a year at a time (16% savings), or $25/month when paying for 2 years at a time (25% savings). This larger plan is for companies overseas who need a US presence/address, companies that are operated remotely, or even small businesses who want help managing their incoming mail.

Plan benefits

All of the plans offered by US Global Mail have a long list of included benefits, while their competitors charge steep a la carte prices for them. Here's what this company gives you for free with any membership:

  • Permanent US Street Address
  • 24/7 access to your secure virtual mailbox
  • Almost real-time notifications of incoming mail
  • Unlimited incoming mail and forwarding addresses
  • Free check deposit
  • Free shredding of junk mail
  • Free letter storage for 180 days
  • Free package storage for 30 days

Extra services

There are also services available for an extra fee, such as opening and inspecting packages ($5/per package) and a $15/month wind-down service after you close your account but may still have mail coming in while you're changing to your new address. Mail scanning is one of these extra services: you'll pay a flat fee of $3 for every letter you ask US Global Mail to scan for you, plus an additional $0.50 for each page in the letter. That's a little steep if you expect to have a lot of incoming mail that you want scanned, but at least you know exactly how much you'll have to spend.

Reasonable refund policy

One small detail that has tripped up some customers: you can get a refund if you sign up for an annual or 2-year plan and need to close your account before your time is up. However, your refund will be prorated at the original month-to-month plan cost, not the lower monthly fees offered with the pay-in-advance plans. So, if you paid $360 for a 2-year family plan but cancel after a year, don't expect to get half of that back ($180). At the month-to-month rate, you would have spent $240 for that first year, so your refund wouldn't be more than $120. That's to prevent people from signing up for the discounted plans and then canceling after just a few months. That's reasonable.

Quick customer service

The site gave us a pop-up chat box as soon as we visited the site - but at the same time it told us that chat wasn't available because it was outside of their business hours. Their posted operating hours were 8A-6P Central time, and the pop-up happened at 3PM. However, that initial visit was on a federal holiday, and we had no trouble reaching someone the following day. Customers say that, on most days, they are able to get any questions resolved in just a matter of minutes, which is helpful when you've got an urgent issue needing attention.

Highest rating

Although US Global Mail isn't the least expensive Mail Scanning provider we evaluated, their fantastic reputation and extremely comprehensive suite of included services puts them light years ahead of the competition. US Global Mail sets the bar very high when it comes to Mail Scanning, and they earn our highest rating.

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3.5 stars
Traveling Mailbox

TRAVELING MAILBOX

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Cost:

Plans range from $15 to $55 per month

Some mail scanning included in each plan

No contract required

Enterprise plans available for businesses

Serving thousands of customers throughout the United States - and nearly 50 other countries! - since 2011, Traveling Mailbox offers Mail Scanning and Forwarding services that won't break the bank. In the last 8+ years, the company has scanned nearly 3 million envelopes, nearly 5 million documents, and shredded more than 25 tons of mail.

3 mail scanning plans

Traveling Mailbox has three main plans, plus several enterprise-level packages. Since most customers will be looking for the services offered in the primary tiers of service, we'll focus on those:

  • Basic ($15/month): this plan includes 40 incoming envelopes and 35 page scans per month, free mail shredding, junk mail filtering, unlimited cloud storage of your scans, and the ability to change plans at any time with no long-term contracts. You can have up to 3 recipients on this plan (spouse, kids, business, etc.).
  • Extended ($25/month): if you expect a higher incoming volume of mail, this plan is your best value. You'll get 100 incoming envelopes and 80 page scans, and if you don't use all of your scans in a particular month, they'll roll over (just like some mobile phone plans have offered). You also get up to 5 recipients included.
  • Small Business ($55/month): if you have a very large household or need mail scanning for your company, this plan gives you up to 10 mailbox recipients, 200 incoming envelopes and 180 page scans each month. Those scans also roll over as in the Extended plan.

Extra scan pricing

On all three plans, you can opt to pay for extra scans if needed, at a rate of $0.50 per page. And, if you get more mail than your plan covers, you'll pay $0.25 for each additional envelope.

2-month-free discount

While all plans are month-to-month with no contracts, Traveling Mailbox does offer a 2-months-free discount if you pay for a full year in advance.

Mail forwarding

If you need to have your physical mail forwarded to you, expect a flat fee of $2 per shipment, plus any applicable postage. You can have it sent to you on demand, or schedule it at the intervals you prefer.

As with most Mail Scanning services, you'll need to provide a USPS Form 1583 to authorize Traveling Mailbox to receive your mail. Your account can't be activated until they've received this notarized form from you.

Potential delays

One of the bigger drawbacks we found with using Traveling Mailbox is that all mail is routed from the physical address you select to their processing center in North Carolina, then scanned and/or forwarded to you. That adds extra time to the procedure, and some customers have said that the wait is much longer than they'd expect.

3rd party forwarding

You should also know that the physical address you choose may go to a third party for forwarding company. For example, looking at the list of possible choices on the Addresses page at the time of our review, we found that one of them was for a private residence and another was for a UPS Store - and yes, some customer reviews mentioned that connection and wondered if Traveling Mailbox just rents out space from places around the US.

Strong reputation

On the other hand, this company has a strong reputation with the BBB, both accredited and with an "A+" rating. There are also positive reviews from social media posts and other sources on both the BBB site and on Traveling Mailbox's page, which is a good sign. One perk of using this service is that you can reach a customer service rep via phone, live chat and email 7 days a week - while many of their competitors make it much more challenging to get help if you need it.

Good option

Ultimately, you'll have to decide for yourself if Traveling Mailbox's services are a good fit for your situation: how much do you care about having your mail rerouted before getting scanned to your dashboard, compared with the savings you'll get compared with other companies who might make you sign a long-term contract? Traveling Mailbox has a reasonably good track record for customer service, making them a good option for most Mail Scanning needs.

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Continued from above

Typically, mail scanning services give you an online dashboard and/or mobile app, so that you can review the PDF images of your incoming mail and then quickly and easily determine what should be done with each piece: recycle, save, or forward to your current location.

In order to authorize the Mail Scanning Service, you select to receive your mail, you will probably have to fill out USPS Form 1583. Keep in mind that it will need to be notarized - and your preferred service may even offer an easy way to do that remotely! Once that form has been taken care of, your service will begin.

However, with so many services out there that all want your business, especially with something that tends to be a long-term need, how can you decide which one is the best for your needs? Because it can be a hassle to set up your initial service, and even more so to change to a new Mail Scanning Service if you don't like the first one, here are several criteria to keep in mind - so that your first choice is your best choice:

  • Range of Services. What does the Mail Scanning Service offer? There are lots of possibilities, from check depositing to document notarization. Does the company have what you anticipate needing in the future?
  • Quality of Addresses. If you need something that comes up as a street address but the service only offers box number-style addresses, you'll have to look elsewhere. Also, some providers have addresses that come up as a private residence or a third-party business! Not all Mail Scanning services are alike!
  • Pricing. What will you spend per month for the services you need? Is scanning included as part of your monthly fees, or will you have to pay for each letter/page you need scanned? Will you have to commit to a certain length of time for the service to get the best prices?
  • Reputation. What do actual customers say about their experience with using the Mail Scanning service? Has the company been rated by the Better Business Bureau? Can you expect reliable, honest service from the company that will be responsible for your most sensitive documents?

TopConsumerReviews.com has reviewed and ranked the best Mail Scanning services available today. We hope this information helps you determine which provider will give you the best value for your money, as well as save you considerable time and hassle by taking care of your mail!

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