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      August 14, 2018

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Bay Alarm Medical vs Philips Lifeline

Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Bay Alarm Medical and Philips Lifeline.

To see ALL of our reviews for the Best Medical Alert Systems, please Click Here

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

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Best Reviews

2018

Medical Alert System Reviews

4.5 stars
Bay Alarm Medical

BAY ALARM MEDICAL Visit Site

Cost:

Starting at $19.95/month

Bay Alarm Medical is part of a family-owned company that has been in business for more than 70 years. As an Editors' Choice winner for PCMag and an accredited, "A+" rated business with the Better Business Bureau, Bay Alarm Medical is a fantastic choice for medical alert systems - including two options that are useful not just for seniors but also for children on-the-go and teen drivers.

Bay Alarm Medical has four choices among its available systems:

  • In-Home System: starting at $19.95/month, this system plugs into a landline anywhere you'd like to use it (e.g. at home, while visiting family in another state, etc.). The base has a battery backup life of 32 hours, in the event of a power outage. If you don't have a landline, you can get AT&T cellular coverage for an extra $14.95/month. Automatic Fall Detection coverage is also available for an extra $9.95/month.
  • GPS Alert System: starting at $29.95/month plus a one-time GPS device fee of $49, this system uses a lightweight, portable call button with a built-in speaker, which can go for up to 72 hours on a single charge. This system uses GPS and AT&T's cellular network to locate the user in real-time and provide assistance wherever they are. If needed, Auto Fall Detection is an additional $9.95/month. If you'd like to allow a caregiver or other trusted person to track the wearer's location through an online tracking portal, or to set up geofencing for SMS/email notifications if the wearer leaves a given area, you can add Caregiver Tracking for $4.95/month. Bay Alarm Medical also recommends this system for use with children who take the bus or walk home from school alone, giving them 24/7 push-button assistance in case of any emergency.
  • In-Home + GPS Bundle: save 20% ($39.95/month) when you combine the two packages. You'll get everything in the In-Home and GPS packages; you will still need to pay additional fees if you need cellular service in the home, or if you want the Caregiver Tracking and/or Auto Fall Detection upgrades.
  • In-Car Medical Alert: for $29.95 and a one-time device fee of $49, this plan offers GPS tracking, crash response, driving status updates, and medical help at the push of a button. The device, known as "splitsecnd", uses the same 12v plug you'd use for a USB charger (what you may think of as the cigarette lighter area), so it can be used in any vehicle. The app provided with the plan allows for real-time tracking, trip information and routes, and includes driver profiles that allow first responders to have medical information available before they arrive on the scene. This plan is an alternative to built-in services like OnStar, and can be used to provide teen drivers, as well as elderly ones, with extra protection while on the road.

For the services that include wearable help buttons, these devices have a range of 1000 feet, which covers most living areas - including the front and back yards. You may also want to consider accessories for your system, such as a lockbox to provide emergency responders with access to a key (so that there's no damage to your home during a forced entry) or a wireless wall button in high-risk fall areas.

All of the pricing is contract-free, and other than the one-time fees listed, you won't pay anything for your equipment. You can save extra money by choosing a quarterly or 6-month payment plan, and discounts may be available if you're a member of USAA or another partner organization. Finally, be sure to check for current promotions; at the time of our review, there was a seasonal sale with significant savings over their regular prices.v

Bay Alarm Medical is one of the only companies we found that provides complimentary coverage for a spouse: if you purchase a second help pendant/wristwatch, they'll monitor it at no extra charge.

Another perk that Bay Alarm Medical offers is multilingual customer support in over 150 languages. So, if you're looking for peace of mind for Grandma who happens to speak primarily Polish, or Grandpa would prefer to get help in Hindi, chances are good that this service will have them covered.

We love that this company has a 24/7 emergency response team in two separate states; should anything happen to take one response station offline, there is immediate backup through the other location, ensuring that customers are truly protected around-the-clock.

If you decide to give Bay Alarm Medical a try, you'll have a 30-day free trial period. Should you not like the way the system works for you, just return the equipment for a full refund of any unused monthly fees.

With affordable, no-contract-required pricing and an excellent reputation, Bay Alarm Medical is a great choice for medical alert systems.

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3.5 stars
Philips Lifeline

PHILIPS LIFELINE Visit Site

Cost:

Starting at $29.95/month, plus activation/device fees of up to $50

Philips has been a key player in the electronics market for many years, but you may not have known that they also offer medical alert systems sold under the name of Lifeline. The Lifeline subsidiary had an A+ rating with the BBB at the time of our review.

You'll see four systems to choose from when shopping the Lifeline site:

  • HomeSafe: starting at $29.95/month, this system is the basic, traditional landline medical alert system that comes with a pendant or wristband help button and home base unit. Philips doesn't specify the range distance between the help button and the "in-home communicator". If you need a cellular connection, you'll pay $41.95/month.
  • HomeSafe with AutoAlert: starting at $44.95/month, this system is the same as HomeSafe but adds the AutoAlert Fall Detection capability. Because of that capability, you'll need to wear the help button as a pendant, not a wristwatch. Again, if you need a cellular connection, expect to pay more ($56.95/month).
  • GoSafe: starting at $54.95/month, this system uses 6 locating technologies beyond traditional GPS to send help in an emergency. It also includes AutoAlert fall detection. You still get an in-home communicator that connects automatically to your remote pendant when you return to your residence. Once more, you'll pay extra ($64.95/month) if you need a cellular connection instead of a landline.
  • GoSafe 2: similar to the GoSafe, this system starts at $44.95/month plus a one-time device fee of $99.95. It includes automatic fall detection, but it does not include an in-home base unit. Connection is through AT&T wireless networks.

Philips Lifeline has thousands of positive customer comments, especially regarding the responsiveness of the 24/7 monitoring team. We were pleased to see praise from customers who have used Lifeline for years and have gotten excellent service throughout.

On the other hand, we found a number of complaints regarding Philips Lifeline's customer service department, mostly with respect to billing and shipping. Some customers had a hard time cancelling service, and got conflicting answers from different parts of the company - including being taken to collections despite showing that their equipment had already been returned and the account had been cancelled.

Philips Lifeline pricing is slightly higher than similar medical alert systems on the market, but they may be a good option for you if you like the idea of working with a business that enjoys a long history and an overall good reputation.

Visit Site

Continued from above

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

  • Cost. How much will you spend for equipment and monitoring fees?
  • Variety of Productsand Services. Can you get the coverage you need? Does the business offer upgrades like fall detection?
  • Cellular vs. Landline. If you or your loved one doesn't have a landline, can they still use the system? Or will you need to incur the extra expenses of installing a landline and paying for a phone plan?
  • Ordering Process. Can you easily shop the site and get what you need on your own terms, or will you have to work with a representative in order to start service?
  • Contracts. Will you have to sign a lengthy service contract for the medical alert system? Can you cancel the service if it doesn't meet your expectations or the user no longer needs it?
  • Reputation. What do other customers say about the company, the equipment, the service, and the attitude of company representatives? Does the business have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.

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