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      November 17, 2018

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Best Medical

Alert Systems

  1. Bay Alarm Medical
  2. Mobile Help
  3. LifeFone
  4. Philips Lifeline
  5. LifeStation
  6. Rescue Alert
  7. ADT
  8. Life Alert
  9. Alert 1
  10. Response Link

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Life Fone vs Alert 1

Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Life Fone and Alert 1.

To see ALL of our reviews for the Best Medical Alert Systems, please Click Here

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

Continue reading below reviews

Best Reviews

2018

Medical Alert System Reviews

4 stars
Life Fone

LIFE FONE Visit Site

Cost:

Starting at $24.95/month

Since 1976, LifeFone has been a part of the healthcare communications industry. With both a A+ rating at the BBB and thousands of independently-verified positive customer reviews, this company continues to offer reliable, effective service through their medical alert systems.

When considering what LifeFone has to offer, you'll see that they have three general packages for their medical alert services:

  • At Home Landline and Cellular: for a monthly fee of $29.95 for landline service and $34.95 for cellular connection, you'll get an in-home base unit and a wristband or pendant help button with a range of 1,300 feet: one of the best in the industry. It also includes a high/low temperature sensor, where help can be automatically summoned if extreme temperatures are detected.
  • At Home and On-the-Go GPS: for a monthly fee of $39.95, you'll get both an in-home base unit and a mobile system that can be used anywhere and that uses AT&T cellular coverage and GPS to determine your location in an emergency. You'll have 600 feet of range from this base station and 350 feet of range from the mobile unit, which can be placed in different parts of your residence when at home to expand your signal coverage and voice range.
  • At Home and On-the-Go GPS with Voice-in-Pendant: for a monthly fee of $46.95, you'll get the same features as the previous package, with the addition of a pendant that includes a two-way speaker. The pendant can also be worn on a belt clip, and it allows you to speak directly to the 24/7 monitoring center in the event that you need help. It should be noted that LifeFone does not recommend this system for those who have trouble hearing; instead they should consider the previously-described medical alert system.

All plans offer discounts if you pay quarterly or annually; look at the bottom of the main pricing page to see those options. Only the annually-paid plans come with free standard shipping on your equipment; however, there was a limited-time promotional offer at the time of our review that included free shipping and a free month of service on all plans, regardless of payment schedule.

LifeFone has a 30-day free trial on all medical alert systems, and you can cancel at any time. If you've prepaid for your service, you will get a refund on any unused amount as soon as your equipment is returned.

The company offers several add-on services, such as daily-check in calls, medication reminders, and location services. Check at the bottom of your desired plan's pricing and information page to see what additional features are included and at what cost. Most plans allow for free monitoring for a spouse, though you may have to pay for the additional help button pendant or wristband. Also, Fall Detection is available on all plans for an extra charge of either $5 or $10 per month, depending on which plan you choose.

With LifeFone, you also have the opportunity to create a customized plan of Emergency Care Instructions with the help of a customer service agent. This plan includes the user's medical history and medications, preferred hospital and physicians, allergies, as well as family members, friends, or neighbors who should be contacted in an emergency. Such information makes it much more likely that you or your loved one will get the right kind of care in a timely fashion, and that first responders will be well-informed when they arrive.

We were glad to see so many customers with good things to say about LifeFone's response to emergency situations. Their monitoring center has a great track record for getting people help quickly as well as informing the family members or friends designated in the Emergency Care Instructions.

In short, LifeFone keeps people safe with a good selection of medical alert systems that are priced fairly and serviced well.

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2 stars
Alert 1

ALERT 1 Visit Site

Cost:

Starting at $19.95/month

Alert1 is based in Pennsylvania and is a partner brand of ResponseLINK - sharing a BBB listing and offering much of the same equipment. However, Alert1 seems to be the more modern version of the two, offering a total of 5 service options compared with just 2-3 sold by ResponseLINK:

  • Home: starting at $19.95/month for semi-annual and annual payment plans (or $25.95/month for quarterly plans), this system requires a landline to connect the base to the 24/7 monitoring center. A waterproof pendant-style or wristwatch button is used to communicate with the base, and it has a range of 600 feet.
  • Fall Detection: starting at $30.95 for 6- and 12-month prepayment plans (and $36.95/month for quarterly plans), this plan adds automatic fall detection and does not require a landline for service. However, this plan only supports a range of 400 feet from the panic button to the base. The button can be either a pendant or wristwatch-style device.
  • On-the-Go: this system is also priced at $30.95 (6- and 12-month plans) or $36.95 (3-month plans). This medical alert service uses a pendant-style device that looks something like a pager, and it connects the wearer to the monitoring center via T-Mobile or AT&T mobile networks. It does not include GPS technology or fall detection.
  • Mobile + Fall Detection: this service plan costs $41.95/month on semi-annual and annual payment plans, and $47.95/month when paid quarterly. It includes GPS, Wi-Fi, and cellular coverage (via AT&T's network) to locate the user if the button is pushed or a fall is detected. The system uses the same pendant-style device as the On-the-Go plan.
  • Home + Mobile + Fall Detection: Alert1's top-tier plan costs $52.95/month for 6- and 12-month payment plans, and $58.95/month for 3-month plans. The system is controlled either by a pendant (home or mobile use) or wristband (home use only).

All plans can include a second user for a discounted price; on some plans it is only just $5 more per month. Each plan includes unlimited button-pushes and talk time; we thought it was interesting that Alert1 says that their system can be used even if someone just feels like having a conversation.

Also, Alert1 does not require a long-term commitment or charge equipment fees for any of their medical alert systems. They do offer a 30-day money-back guarantee, but only on plans that are prepaid in 6- or 12-month installments. In other words, if you select the shortest term, quarterly, and aren't happy with your service, you will not get any money back if you cancel. We found many customer reports that Alert1 does not make it easy to take advantage of that satisfaction guarantee, even when a user passes away or the service is no longer needed for some other reason. These complaints are part of the reason that the BBB has downgraded Alert1 / ResponseLINK's rating to an "A" instead of the "A+" they previously held.

We like the greater range of products and services offered by Alert1 when compared with their partner company, but we think most customers will not love the need to pay 6 months in advance just to get a 30-day guarantee - especially when many of their competitors have medical alert systems with more features and less money per month, with no need to prepay in order to have the possibility of a refund.

Alert1 is an improvement over ResponseLINK, but doesn't quite go far enough to put it in the same league as the higher-ranked medical alert systems in our review.

Visit Site

Continued from above

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

  • Cost. How much will you spend for equipment and monitoring fees?
  • Variety of Productsand Services. Can you get the coverage you need? Does the business offer upgrades like fall detection?
  • Cellular vs. Landline. If you or your loved one doesn't have a landline, can they still use the system? Or will you need to incur the extra expenses of installing a landline and paying for a phone plan?
  • Ordering Process. Can you easily shop the site and get what you need on your own terms, or will you have to work with a representative in order to start service?
  • Contracts. Will you have to sign a lengthy service contract for the medical alert system? Can you cancel the service if it doesn't meet your expectations or the user no longer needs it?
  • Reputation. What do other customers say about the company, the equipment, the service, and the attitude of company representatives? Does the business have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.

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