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      October 17, 2018

Home  >  Medical Alert Systems  >  Life Fone vs Life Alert

Best Medical

Alert Systems

  1. Bay Alarm Medical
  2. Mobile Help
  3. LifeFone
  4. Philips Lifeline
  5. LifeStation
  6. Rescue Alert
  7. ADT
  8. Life Alert
  9. Alert 1
  10. Response Link

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Life Fone vs Life Alert

Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Life Fone and Life Alert.

To see ALL of our reviews for the Best Medical Alert Systems, please Click Here

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

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Best Reviews

2018

Medical Alert System Reviews

4 stars
Life Fone

LIFE FONE Visit Site

Cost:

Starting at $24.95/month

Since 1976, LifeFone has been a part of the healthcare communications industry. With both a A+ rating at the BBB and thousands of independently-verified positive customer reviews, this company continues to offer reliable, effective service through their medical alert systems.

When considering what LifeFone has to offer, you'll see that they have three general packages for their medical alert services:

  • At Home Landline and Cellular: for a monthly fee of $29.95 for landline service and $34.95 for cellular connection, you'll get an in-home base unit and a wristband or pendant help button with a range of 1,300 feet: one of the best in the industry. It also includes a high/low temperature sensor, where help can be automatically summoned if extreme temperatures are detected.
  • At Home and On-the-Go GPS: for a monthly fee of $39.95, you'll get both an in-home base unit and a mobile system that can be used anywhere and that uses AT&T cellular coverage and GPS to determine your location in an emergency. You'll have 600 feet of range from this base station and 350 feet of range from the mobile unit, which can be placed in different parts of your residence when at home to expand your signal coverage and voice range.
  • At Home and On-the-Go GPS with Voice-in-Pendant: for a monthly fee of $46.95, you'll get the same features as the previous package, with the addition of a pendant that includes a two-way speaker. The pendant can also be worn on a belt clip, and it allows you to speak directly to the 24/7 monitoring center in the event that you need help. It should be noted that LifeFone does not recommend this system for those who have trouble hearing; instead they should consider the previously-described medical alert system.

All plans offer discounts if you pay quarterly or annually; look at the bottom of the main pricing page to see those options. Only the annually-paid plans come with free standard shipping on your equipment; however, there was a limited-time promotional offer at the time of our review that included free shipping and a free month of service on all plans, regardless of payment schedule.

LifeFone has a 30-day free trial on all medical alert systems, and you can cancel at any time. If you've prepaid for your service, you will get a refund on any unused amount as soon as your equipment is returned.

The company offers several add-on services, such as daily-check in calls, medication reminders, and location services. Check at the bottom of your desired plan's pricing and information page to see what additional features are included and at what cost. Most plans allow for free monitoring for a spouse, though you may have to pay for the additional help button pendant or wristband. Also, Fall Detection is available on all plans for an extra charge of either $5 or $10 per month, depending on which plan you choose.

With LifeFone, you also have the opportunity to create a customized plan of Emergency Care Instructions with the help of a customer service agent. This plan includes the user's medical history and medications, preferred hospital and physicians, allergies, as well as family members, friends, or neighbors who should be contacted in an emergency. Such information makes it much more likely that you or your loved one will get the right kind of care in a timely fashion, and that first responders will be well-informed when they arrive.

We were glad to see so many customers with good things to say about LifeFone's response to emergency situations. Their monitoring center has a great track record for getting people help quickly as well as informing the family members or friends designated in the Emergency Care Instructions.

In short, LifeFone keeps people safe with a good selection of medical alert systems that are priced fairly and serviced well.

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2.5 stars
Life Alert

LIFE ALERT Visit Site

Cost:

$49.95/month, plus initial fees up to $200

Life Alert may be the most well-known provider of medical alert systems: founded in 1987 and famous for the "I've fallen and I can't get up!" TV spots, this CA-based business has a large customer base and a solid A+ rating with the Better Business Bureau.

Unfortunately, Life Alert continues to make it difficult for prospective customers to get information about their plans and costs. The only way to get current pricing information for Life Alert is by calling to request a brochure. If you're not willing to give them your address and phone number, you'll be transferred to a customer care representative instead.

The representative we spoke with was very pleasant and emailed us the brochure right away. But, once again, there was no pricing in the brochure. The rep said the reason they don't put their pricing on the website is because they design a package to meet every individual's needs. She did say that they have three programs that range in price from $49 to $89 a month; she made no mention of an activation or startup fee, but many customers refer to it in their comments.

According to the customer representative, "We are the most expensive, but there's a reason: we're the best." She went on to say that one of the reasons that Life Alert is the best is because everything is guaranteed and put in writing.

Life Alert offers five main areas of protection:

  • Medical
  • Fire
  • Help Button
  • Home Invasion
  • Mobile Help/GPS

It is worth noting that there's no specific service that detects fire. Life Alert has the traditional base unit / pendant or wristband help button system as most medical alert systems, and the wearer would still need to push the button to tell the monitoring station that there is a fire. Similarly, the home invasion protection assumes that the user pushes the help button and tells the dispatcher that there's a break-in in progress; the dispatcher can then hear activity within the home through the monitoring system, report an invasion in progress to the police, and warn the intruders over the base unit's speaker that help is on the way.

Customers can choose between landline or cellular base units, and the help button range is up to 800 feet.

Life Alert's "Protection on the Go" offers nationwide coverage via cellular networks and uses GPS to locate the wearer if needed. The help button can be worn, carried in a bag or purse, or even in a pocket.

We respect the fact that Life Alert is reliable and reputable. But, customers pay a lot for that name-brand value, for services that seem to be readily available through several other companies with solid reputations.

In today's age of buy-it-online, Life Alert is shooting itself in the foot by not being transparent with their pricing (and by having a website that looks like it hasn't been updated for at least a decade). If their service is truly head and shoulders above the rest, people will still be willing to pay higher prices. But, without the ability to see those prices right away and even to order a package directly through the site, we think many people will just move on to other companies offering medical alert systems.

Visit Site

Continued from above

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

  • Cost. How much will you spend for equipment and monitoring fees?
  • Variety of Productsand Services. Can you get the coverage you need? Does the business offer upgrades like fall detection?
  • Cellular vs. Landline. If you or your loved one doesn't have a landline, can they still use the system? Or will you need to incur the extra expenses of installing a landline and paying for a phone plan?
  • Ordering Process. Can you easily shop the site and get what you need on your own terms, or will you have to work with a representative in order to start service?
  • Contracts. Will you have to sign a lengthy service contract for the medical alert system? Can you cancel the service if it doesn't meet your expectations or the user no longer needs it?
  • Reputation. What do other customers say about the company, the equipment, the service, and the attitude of company representatives? Does the business have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.

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