Best Reviews TopConsumerReviews.com Best Medical Alert Systems Best Reviews
Best Reviews
      April 24, 2019

Home  >  Medical Alert Systems  >  Life Station vs Life Alert

Best Medical

Alert Systems

  1. Bay Alarm Medical
  2. Mobile Help
  3. LifeFone
  4. Philips Lifeline
  5. LifeStation
  6. Rescue Alert
  7. ADT
  8. Life Alert
  9. Alert 1
  10. Response Link

Compare Products

  • Select any 2 companies in our reviews to compare them head-to-head!
  • Compare

Your Information Is Secure
Guide to Dealing and Caring for the Elderly Newsletter

Latest Reviews

ADHD

Eczema

Flower Delivery

Fruit Baskets

Hair Loss

Hair Removal

Menopause Relief

Pet Meds

Ringworm

Watches

 

Individual Reviews

Medical Guardian

Bay Alarm Medical

Mobile Help

Life Fone

Philips Lifeline

Life Station

Rescue Alert

ADT

Life Alert

Alert 1

Response Link

 

Related Articles

Are Medical Alert Systems Reliable?

Are Medical Alert Systems Worth The Money?

Convincing An Elderly Parent They Need A Medical Alert System

How Do Medical Alert Systems Work?

Is It Time to Get a Medical Alert System?

Safety For Your Aging Parent

Who Needs A Medical Alert System?

Why are Medical Alert Systems so Popular?

 

Our professional reviewers evaluate products and services independently, but Top Consumer Reviews may earn money when you click on the links on our pages. Learn more.

Better Business Bureau Reliability Seal

Life Station vs Life Alert

Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Life Station and Life Alert.

To see ALL of our reviews for the Best Medical Alert Systems, please Click Here

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

Continue reading below reviews

Best Reviews

2019

Medical Alert System Reviews

3 stars
Life Station

LIFE STATION Visit Site

Cost:

Starting at $25.95/month when paid annually

LifeStation is based in New Jersey and has been in business for 14 years. They offer both landline- and cellular-based medical alert systems, along with Fall Detection if desired.

Unfortunately, you can only get pricing on non-landline medical alert systems if you call a representative; LifeStation could improve their ability to compete with other services by being more transparent with all of their systems and prices right on their website.

We did speak with a very knowledgeable customer service representative. We like that their reps do not work on commission, which makes it less likely that callers will be pushed to commit to a plan. Between the representative and the website, here is the available information for LifeStation's plans:

  • In-Home: landline required. Base unit plus button wristband or pendant. 500 foot range. Fees range from $25.95/month to $29.95/month, depending on whether you choose annual, quarterly, or monthly payment plans. Fall Detection can be added for an extra fee.
  • Enhanced Location with GPS: necklace has two-way speaker to communicate with the monitoring center. We were given a quote that included Fall Detection, priced at $42.95/month if paid annually, $44.95/month for quarterly, and $46.95 if we paid month to month.

LifeStation does offer a 30-day trial period, where you can return the equipment and get a full refund if you're not satisfied with any part of the service. However, if you choose a prepaid plan and cancel after the first 30 days, you will not be eligible for a refund of your prepaid fees. This is also true if the user no longer needs the service, so we suggest you consider carefully before committing to a quarterly or annual plan if there's any chance that you may not use the medical alert system for the full three months or year.

The rep we spoke with gave us a "limited time offer" of $29.95 per month on the Enhanced Location system, but we would have had to give them a credit card over the phone to hold the price until making a decision. Without having that pricing in writing, we were hesitant to give them that kind of information.

Looking at many of the complaints filed with the BBB, it's a good thing we didn't: several people report being asked to provide a credit card "to hold the special pricing", and they were charged for the plan/medical alert system even though they never called back to authorize it. LifeStation has an A+ rating with the BBB and seems to respond - using a copy/paste response - to the complaints.

On a positive note, a plus offered by LifeStation is 24/7 customer service. While all medical alert services have 24/7 monitoring for emergency response, these operators aren't necessarily able to help users with technical issues like getting a GPS unit to track properly or installing a base unit. LifeStation does both: 24/7 monitoring as well as customer service, to make sure their clients can get either kind of help whenever they need it.

LifeStation gets high marks for a good rating with the BBB and round-the-clock customer service. On the other hand, they could improve by adding transparent pricing to their website, as well as by not seeming to play games with using credit cards to hold "special-offer pricing" and then charging customers without their permission.

Visit Site

2.5 stars
Life Alert

LIFE ALERT Visit Site

Cost:

$49.95/month, plus initial fees up to $200

Life Alert may be the most well-known provider of medical alert systems: founded in 1987 and famous for the "I've fallen and I can't get up!" TV spots, this CA-based business has a large customer base and a solid A+ rating with the Better Business Bureau.

Unfortunately, Life Alert continues to make it difficult for prospective customers to get information about their plans and costs. The only way to get current pricing information for Life Alert is by calling to request a brochure. If you're not willing to give them your address and phone number, you'll be transferred to a customer care representative instead.

The representative we spoke with was very pleasant and emailed us the brochure right away. But, once again, there was no pricing in the brochure. The rep said the reason they don't put their pricing on the website is because they design a package to meet every individual's needs. She did say that they have three programs that range in price from $49 to $89 a month; she made no mention of an activation or startup fee, but many customers refer to it in their comments.

According to the customer representative, "We are the most expensive, but there's a reason: we're the best." She went on to say that one of the reasons that Life Alert is the best is because everything is guaranteed and put in writing.

Life Alert offers five main areas of protection:

  • Medical
  • Fire
  • Help Button
  • Home Invasion
  • Mobile Help/GPS

It is worth noting that there's no specific service that detects fire. Life Alert has the traditional base unit / pendant or wristband help button system as most medical alert systems, and the wearer would still need to push the button to tell the monitoring station that there is a fire. Similarly, the home invasion protection assumes that the user pushes the help button and tells the dispatcher that there's a break-in in progress; the dispatcher can then hear activity within the home through the monitoring system, report an invasion in progress to the police, and warn the intruders over the base unit's speaker that help is on the way.

Customers can choose between landline or cellular base units, and the help button range is up to 800 feet.

Life Alert's "Protection on the Go" offers nationwide coverage via cellular networks and uses GPS to locate the wearer if needed. The help button can be worn, carried in a bag or purse, or even in a pocket.

We respect the fact that Life Alert is reliable and reputable. But, customers pay a lot for that name-brand value, for services that seem to be readily available through several other companies with solid reputations.

In today's age of buy-it-online, Life Alert is shooting itself in the foot by not being transparent with their pricing (and by having a website that looks like it hasn't been updated for at least a decade). If their service is truly head and shoulders above the rest, people will still be willing to pay higher prices. But, without the ability to see those prices right away and even to order a package directly through the site, we think many people will just move on to other companies offering medical alert systems.

Visit Site

Continued from above

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

  • Cost. How much will you spend for equipment and monitoring fees?
  • Variety of Productsand Services. Can you get the coverage you need? Does the business offer upgrades like fall detection?
  • Cellular vs. Landline. If you or your loved one doesn't have a landline, can they still use the system? Or will you need to incur the extra expenses of installing a landline and paying for a phone plan?
  • Ordering Process. Can you easily shop the site and get what you need on your own terms, or will you have to work with a representative in order to start service?
  • Contracts. Will you have to sign a lengthy service contract for the medical alert system? Can you cancel the service if it doesn't meet your expectations or the user no longer needs it?
  • Reputation. What do other customers say about the company, the equipment, the service, and the attitude of company representatives? Does the business have a rating with the BBB?

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.

3 Most Innovative Life Saving Medical Alert Systems For Seniors

Medical alert systems provide emergency monitoring in and out of home. They are designed to signal an emergency requiring urgent attention and to call emergency medical personnel. They can also alert ...

Published:  Sun, 21 Apr 2019 01:19:00 GMT



Security Vulnerabilities Detected in ICDs: Addressing Ransomware Risk in Medical Devices

In late March 2019, the Department of Homeland Security (DHS) published a statement to alert the ... same operating systems to ensure they can gain the maximum coverage. Since medical devices ...

Published:  Tue, 23 Apr 2019 22:00:00 GMT



Bay Alarm Medical Announces Support For 4G LTE Cellular Networks

April 15, 2019 /PRNewswire-PRWeb/ -- Bay Alarm Medical (https://www.BayAlarmMedical.com), a leading provider of medical alert systems for the elderly, today debuted two new products using AT&T's 4G ...

Published:  Mon, 15 Apr 2019 01:07:00 GMT



Our health care system, perpetually on alert

European nations with single-payer systems produce better results at significantly lower ... In all of these communities, the key difference is the local culture of medical practice, while operating ...

Published:  Tue, 16 Apr 2019 21:00:00 GMT



Personal Emergency Response Systems (PERS) Market to Make Great Impact in Near Future by 2025

Galaxy Medical Alert Systems, Ltd., Life Alert Emergency Response, Inc., Lifestation, Inc., Tunstall Healthcare (UK) Ltd & etc. Request Sample of Global Personal Emergency Response Systems (PERS) ...

Published:  Tue, 16 Apr 2019 09:33:00 GMT



Woman uses medical alert bracelet to contact authorities during N. Spokane home break-in

After 40 minutes, with no signs Weed planned to leave, the homeowner activated her emergency alert system. The monitoring system called the homeowner, but she did not answer because she did not want ...

Published:  Fri, 12 Apr 2019 13:42:00 GMT



AI Startup Zebra Medical Vision Enlists Deep Learning To Save Lives

The Zebra triage solution is integrated into the hospital's workflow, sends an alert when it detects a suspected acute ... serving 98% of the population and using the same electronic medical records ...

Published:  Mon, 22 Apr 2019 06:28:00 GMT



Share Us!    Share TopConsumerReviews.com on Twitter Share TopConsumerReviews.com on LinkedIn Share TopConsumerReviews.com on Google+ Share TopConsumerReviews.com on Pinterest

Home      About Us      Terms & Conditions      Privacy Policy      Contact Us      Disclosure