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Life Station vs Alert 1

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LIFE STATION

LifeStation is based in New Jersey and has been in business for 14 years. They offer both landline- and cellular-based medical alert systems, along with Fall Detection if desired.

Unfortunately, you can only get pricing on non-landline medical alert systems if you call a representative; LifeStation could improve their ability to compete with other services by being more transparent with all of their systems and prices right on their website.

We did speak with a very knowledgeable customer service representative. We like that their reps do not work on commission, which makes it less likely that callers will be pushed to commit to a plan. Between the representative and the website, here is the available information for LifeStation's plans:

  • In-Home: landline required. Base unit plus button wristband or pendant. 500 foot range. Fees range from $25.95/month to $29.95/month, depending on whether you choose annual, quarterly, or monthly payment plans. Fall Detection can be added for an extra fee.
  • Enhanced Location with GPS: necklace has two-way speaker to communicate with the monitoring center. We were given a quote that included Fall Detection, priced at $42.95/month if paid annually, $44.95/month for quarterly, and $46.95 if we paid month to month.

LifeStation does offer a 30-day trial period, where you can return the equipment and get a full refund if you're not satisfied with any part of the service. However, if you choose a prepaid plan and cancel after the first 30 days, you will not be eligible for a refund of your prepaid fees. This is also true if the user no longer needs the service, so we suggest you consider carefully before committing to a quarterly or annual plan if there's any chance that you may not use the medical alert system for the full three months or year.

The rep we spoke with gave us a "limited time offer" of $29.95 per month on the Enhanced Location system, but we would have had to give them a credit card over the phone to hold the price until making a decision. Without having that pricing in writing, we were hesitant to give them that kind of information.

Looking at many of the complaints filed with the BBB, it's a good thing we didn't: several people report being asked to provide a credit card "to hold the special pricing", and they were charged for the plan/medical alert system even though they never called back to authorize it. LifeStation has an A+ rating with the BBB and seems to respond - using a copy/paste response - to the complaints.

On a positive note, a plus offered by LifeStation is 24/7 customer service. While all medical alert services have 24/7 monitoring for emergency response, these operators aren't necessarily able to help users with technical issues like getting a GPS unit to track properly or installing a base unit. LifeStation does both: 24/7 monitoring as well as customer service, to make sure their clients can get either kind of help whenever they need it.

LifeStation gets high marks for a good rating with the BBB and round-the-clock customer service. On the other hand, they could improve by adding transparent pricing to their website, as well as by not seeming to play games with using credit cards to hold "special-offer pricing" and then charging customers without their permission.

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ALERT 1

Alert1 is based in Pennsylvania and is a partner brand of ResponseLINK - sharing a BBB listing and offering much of the same equipment. However, Alert1 seems to be the more modern version of the two, offering a total of 5 service options compared with just 2-3 sold by ResponseLINK:

  • Home: starting at $19.95/month for semi-annual and annual payment plans (or $25.95/month for quarterly plans), this system requires a landline to connect the base to the 24/7 monitoring center. A waterproof pendant-style or wristwatch button is used to communicate with the base, and it has a range of 600 feet.
  • Fall Detection: starting at $30.95 for 6- and 12-month prepayment plans (and $36.95/month for quarterly plans), this plan adds automatic fall detection and does not require a landline for service. However, this plan only supports a range of 400 feet from the panic button to the base. The button can be either a pendant or wristwatch-style device.
  • On-the-Go: this system is also priced at $30.95 (6- and 12-month plans) or $36.95 (3-month plans). This medical alert service uses a pendant-style device that looks something like a pager, and it connects the wearer to the monitoring center via T-Mobile or AT&T mobile networks. It does not include GPS technology or fall detection.
  • Mobile + Fall Detection: this service plan costs $41.95/month on semi-annual and annual payment plans, and $47.95/month when paid quarterly. It includes GPS, Wi-Fi, and cellular coverage (via AT&T's network) to locate the user if the button is pushed or a fall is detected. The system uses the same pendant-style device as the On-the-Go plan.
  • Home + Mobile + Fall Detection: Alert1's top-tier plan costs $52.95/month for 6- and 12-month payment plans, and $58.95/month for 3-month plans. The system is controlled either by a pendant (home or mobile use) or wristband (home use only).

All plans can include a second user for a discounted price; on some plans it is only just $5 more per month. Each plan includes unlimited button-pushes and talk time; we thought it was interesting that Alert1 says that their system can be used even if someone just feels like having a conversation.

Also, Alert1 does not require a long-term commitment or charge equipment fees for any of their medical alert systems. They do offer a 30-day money-back guarantee, but only on plans that are prepaid in 6- or 12-month installments. In other words, if you select the shortest term, quarterly, and aren't happy with your service, you will not get any money back if you cancel. We found many customer reports that Alert1 does not make it easy to take advantage of that satisfaction guarantee, even when a user passes away or the service is no longer needed for some other reason. These complaints are part of the reason that the BBB has downgraded Alert1 / ResponseLINK's rating to an "A" instead of the "A+" they previously held.

We like the greater range of products and services offered by Alert1 when compared with their partner company, but we think most customers will not love the need to pay 6 months in advance just to get a 30-day guarantee - especially when many of their competitors have medical alert systems with more features and less money per month, with no need to prepay in order to have the possibility of a refund.

Alert1 is an improvement over ResponseLINK, but doesn't quite go far enough to put it in the same league as the higher-ranked medical alert systems in our review.

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Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Life Station and Alert 1.

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.



How to Choose a Medical Alert System

Each year many sick and elderly people encounter accidents and health issues that needlessly take their lives. Medical alert systems can make all the difference in the world for those living alone and in distress. In an emergency, medical alert units create a direct line of communication to needed assistance. If a person falls or becomes ill they simply press a button on a pendant or wrist transmitter to gain the attention of an emergency specialist. That person will immediately call the authorities to send help if needed. The fear of a loved one waiting hours or even days for assistance is no longer an issue with a medical alert system available.

If this is your first medical alert system purchase you may be looking for help with choosing the right device. Making a well informed decision will ensure you get the most for your money and are satisfied with the end result.

There are several important elements to consider when choosing a medical alert system. Some of these include:

Equipment
Not all equipment is created equal. The medical alert button needs to be easy to wear and use. Some may want a unit that's water proof and sturdy to handle showers. If hearing is an issue you'll want a unit that is easy to adjust and has adequate volume options. Knowing the size of the home and how far the transmitter will reach is also important. You'll want UL tested equipment with a good history. Look for products with a battery back-up should the power go out. Also look to see how often batteries need to be replaced. Some batteries last a few months while others last for years. Ask about installation and if a professional is required and how much that will cost.

Warranty
If something happens to the equipment you'll want to make sure it comes with a guarantee. Preferably, the company will replace any broken equipment at no cost. Also look for a company that regularly tests the in home system for good working . Are extended customer support hours available should an issue or question come up about the equipment.

Monitoring Center
In the event of an emergency you'll want a company that provides fast, top notch service. A monitoring company that utilizes its own employees, and doesn't outsource, will most likely provide the best overall service. One that is accountable and well staffed. Does the monitoring company have back-up power, during outages, and are they UL certified?

Cost and Contracts
All medical alert companies price their equipment and monthly monitoring fees differently. Some will sell you the equipment and then charge a monthly fee while others will allow you to rent the equipment and including the monitoring costs in the monthly charges. Some require a several year contract while others are more flexible. If you decide to cancel the contract early you may encounter an early termination fee. Make sure you understand any fees associated with a medical alert system you're considering.

 



Medical Alert Systems In The News

Global Medical Alert System Market 2018 Size, Share, Growth, Trends, Type, Application, Analysis and Forecast by 2025

Global Medical Alert System Market to reach USD 10.5 billion by 2025. Global Medical Alert System Market valued approximately USD 6.06 billion in 2016 is anticipated to grow with a healthy growth rate ...

Published:  Mon, 09 Jul 2018 14:12:00 GMT



Global Medical Alert System Market 2017-2025: By Type, End-Use and Regional Opportunity

Global Medical Alert System Market valued approximately USD 6.06 billion in 2016 is anticipated to grow with a healthy growth rate of more than 6.3% over the forecast period 2017-2025. The driving fac...

Published:  Fri, 06 Jul 2018 00:13:00 GMT



Global Medical Alert System Market to Reach USD 10.5 Billion by 2025

Global Medical Alert System Market to reach USD 10.5 billion by 2025. Global Medical Alert System Market valued approximately USD 6.06 billion in 2016 is anticipated to grow with a healthy growth rate ...

Published:  Thu, 12 Jul 2018 19:17:00 GMT



Personal Emergency Response Systems (PERS) Market Trends, Drivers & Issues: 2018 Global Strategic Business Report - ResearchAndMarkets.com

Galaxy Medical Alert Systems, Ltd. (Canada)Healthcom, Inc. (USA)Koninklijke Philips Electronics N.V. (The Netherlands)Life Alert Emergency Response, Inc. (USA)LogicMark, LLC (USA)Ningbo Hi-Tech Park J...

Published:  Wed, 11 Jul 2018 12:18:00 GMT



Alert! One of the largest blood testing labs in the US hacked

LabCorp, a Fortune 500 company, was shut down Sunday morning after hackers tried to access the private medical records of millions of people. The firm's tech experts were working to bring the system b...

Published:  Mon, 16 Jul 2018 20:49:00 GMT




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