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Mobile Help vs Life Station

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MOBILE HELP

Although MobileHelp has only been in the medical alert systems industry for 10 years, they've established a good reputation for themselves, with an A+ rating at the Better Business Bureau and more than 1,000 positive, independently-verified customer reviews.

This company offers four systems to choose from:

  • Classic: for $29.99/month, you'll get a traditional in-home system, but no landline phone line is required as coverage is through AT&T cellular. This system can be used with the optional available MobileHelp Fall Button for an extra $10/month.
  • Solo: for $37.95/month, you'll get a mobile emergency medical system that works both at home and on the go. You'll get a small mobile device that works through the AT&T cellular network, along with a wrist button or neck pendant that can also be used within range of the mobile device. Fall detection is also available for the additional $10/month fee.
  • Duo: for $41.95/month, you get the best of both the Classic and Solo packages, with a home base as well as a mobile device. And, once again, $10/month more gets you the fall detection capabilities as well.
  • Smart: for $24.95/month plus a one-time $349.95 purchase fee, you'll get a smart watch by Samsung that not only gives you the same emergency access as the traditional packages via cellular network, but also gives you the ability to track your health goals and stats, view local weather forecasts, and even measures your heart rate. This system is unique to MobileHelp and is ideal for those who want peace of mind in a discreet package that looks just like any other wristwatch.

If you'd like to save extra money, be sure to check out the Quarterly, Semi-Annual, and Annual tabs on the comparison page. MobileHelp also stays competitive with their risk-free, 30-day money back guarantee on all systems.

There are several upgrades available with most MobileHelp plans, such as Activity Tracking, Medication Reminders, and Location Requests for mobile device packages. Most of these services cost an additional $5 per month.

Customers have high praise for MobileHelp's medical alert systems: competitive pricing, responsive emergency monitoring and response, and helpful customer service representatives.

Because of their affordable pricing, unique features like Medication Reminders and the smart watch system, and great reputation, we recommend MobileHelp as a top provider of medical alert systems on the market today.

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LIFE STATION

LifeStation is based in New Jersey and has been in business for 14 years. They offer both landline- and cellular-based medical alert systems, along with Fall Detection if desired.

Unfortunately, you can only get pricing on non-landline medical alert systems if you call a representative; LifeStation could improve their ability to compete with other services by being more transparent with all of their systems and prices right on their website.

We did speak with a very knowledgeable customer service representative. We like that their reps do not work on commission, which makes it less likely that callers will be pushed to commit to a plan. Between the representative and the website, here is the available information for LifeStation's plans:

  • In-Home: landline required. Base unit plus button wristband or pendant. 500 foot range. Fees range from $25.95/month to $29.95/month, depending on whether you choose annual, quarterly, or monthly payment plans. Fall Detection can be added for an extra fee.
  • Enhanced Location with GPS: necklace has two-way speaker to communicate with the monitoring center. We were given a quote that included Fall Detection, priced at $42.95/month if paid annually, $44.95/month for quarterly, and $46.95 if we paid month to month.

LifeStation does offer a 30-day trial period, where you can return the equipment and get a full refund if you're not satisfied with any part of the service. However, if you choose a prepaid plan and cancel after the first 30 days, you will not be eligible for a refund of your prepaid fees. This is also true if the user no longer needs the service, so we suggest you consider carefully before committing to a quarterly or annual plan if there's any chance that you may not use the medical alert system for the full three months or year.

The rep we spoke with gave us a "limited time offer" of $29.95 per month on the Enhanced Location system, but we would have had to give them a credit card over the phone to hold the price until making a decision. Without having that pricing in writing, we were hesitant to give them that kind of information.

Looking at many of the complaints filed with the BBB, it's a good thing we didn't: several people report being asked to provide a credit card "to hold the special pricing", and they were charged for the plan/medical alert system even though they never called back to authorize it. LifeStation has an A+ rating with the BBB and seems to respond - using a copy/paste response - to the complaints.

On a positive note, a plus offered by LifeStation is 24/7 customer service. While all medical alert services have 24/7 monitoring for emergency response, these operators aren't necessarily able to help users with technical issues like getting a GPS unit to track properly or installing a base unit. LifeStation does both: 24/7 monitoring as well as customer service, to make sure their clients can get either kind of help whenever they need it.

LifeStation gets high marks for a good rating with the BBB and round-the-clock customer service. On the other hand, they could improve by adding transparent pricing to their website, as well as by not seeming to play games with using credit cards to hold "special-offer pricing" and then charging customers without their permission.

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Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Mobile Help and Life Station.

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.



How to Choose a Medical Alert System

Each year many sick and elderly people encounter accidents and health issues that needlessly take their lives. Medical alert systems can make all the difference in the world for those living alone and in distress. In an emergency, medical alert units create a direct line of communication to needed assistance. If a person falls or becomes ill they simply press a button on a pendant or wrist transmitter to gain the attention of an emergency specialist. That person will immediately call the authorities to send help if needed. The fear of a loved one waiting hours or even days for assistance is no longer an issue with a medical alert system available.

If this is your first medical alert system purchase you may be looking for help with choosing the right device. Making a well informed decision will ensure you get the most for your money and are satisfied with the end result.

There are several important elements to consider when choosing a medical alert system. Some of these include:

Equipment
Not all equipment is created equal. The medical alert button needs to be easy to wear and use. Some may want a unit that's water proof and sturdy to handle showers. If hearing is an issue you'll want a unit that is easy to adjust and has adequate volume options. Knowing the size of the home and how far the transmitter will reach is also important. You'll want UL tested equipment with a good history. Look for products with a battery back-up should the power go out. Also look to see how often batteries need to be replaced. Some batteries last a few months while others last for years. Ask about installation and if a professional is required and how much that will cost.

Warranty
If something happens to the equipment you'll want to make sure it comes with a guarantee. Preferably, the company will replace any broken equipment at no cost. Also look for a company that regularly tests the in home system for good working . Are extended customer support hours available should an issue or question come up about the equipment.

Monitoring Center
In the event of an emergency you'll want a company that provides fast, top notch service. A monitoring company that utilizes its own employees, and doesn't outsource, will most likely provide the best overall service. One that is accountable and well staffed. Does the monitoring company have back-up power, during outages, and are they UL certified?

Cost and Contracts
All medical alert companies price their equipment and monthly monitoring fees differently. Some will sell you the equipment and then charge a monthly fee while others will allow you to rent the equipment and including the monitoring costs in the monthly charges. Some require a several year contract while others are more flexible. If you decide to cancel the contract early you may encounter an early termination fee. Make sure you understand any fees associated with a medical alert system you're considering.

 



Medical Alert Systems In The News

SHAREHOLDER ALERT: WeissLaw LLP Investigates CAS Medical Systems, Inc.

NEW YORK, Feb. 15, 2019 /PRNewswire/ -- WeissLaw LLP is investigating possible breaches of fiduciary duty and other violations of law by the Board of Directors of CAS Medical Systems, Inc. ("CASM ...

Published:  Fri, 15 Feb 2019 12:54:00 GMT



Global Medical Alert Systems Market Report 2019 Companies included Philips Lifeline, ADT, Tunstall, Greatcall, Alert-1, Connect Americaand Others

Market Reports Company has recently published 7th edition of Medical Alert Systems Market Report which covers historic data of year 2013 to 2018 along with a forecast till year 2026. For inquiry or fr...

Published:  Thu, 14 Feb 2019 23:41:00 GMT



Global Medical Alert Systems Market Revenue Will Grow at 7.5% CAGR to 2024 with US$ 9190 Million Market Size

Medical Alert Systems are the devices that are used to summon assistance by healthcare personnel or individuals in time of emergency, through a panic button in the form of a pendant or a wristband wor...

Published:  Wed, 13 Feb 2019 22:57:00 GMT



How to Choose a Medical Alert System

Consumer Reports has no financial relationship with advertisers on this site. Consumer Reports has no financial relationship with advertisers on this site. Concerned about falling or needing help with ...

Published:  Thu, 07 Feb 2019 14:20:31 GMT



ALERT: Rowley Law PLLC is Investigating Proposed Acquisition of CAS Medical Systems, Inc.

NEW YORK, Feb. 12, 2019 /PRNewswire/ -- Rowley Law PLLC is investigating potential claims against CAS Medical Systems, Inc. CASM, +54.14% and its board of directors for breach of fiduciary duty concer...

Published:  Tue, 12 Feb 2019 12:34:00 GMT



Year in space put US astronaut's disease defenses on alert

(NASA via AP) WASHINGTON (AP) - Nearly a year in space put astronaut Scott Kelly's immune system on high alert and changed the activity of ... Christopher Mason of New York's Weill Cornell Medical Col...

Published:  Fri, 15 Feb 2019 08:53:00 GMT



Medical Alarm System industry examined in new market research report

End users also can be listed. For competitor segment, the report includes global key players of Medical Alarm System as well as some small players. The compnaies include: Philips Lifeline, ADT, Tunsta...

Published:  Tue, 12 Feb 2019 05:42:00 GMT



Medical Alert Systems Market is Booming Worldwide | Philips Lifeline, ADT, Tunstall, Greatcall, Alert-1, Connect America

Stay up-to-date with Medical Alert Systems market research offered by HTF MI. Check how key trends and emerging drivers are shaping this industry growth. HTF Market Intelligence released a new researc...

Published:  Fri, 15 Feb 2019 07:43:00 GMT



NASA uses data from Kelly twins to study space effects on immune system

WASHINGTON (AP) - Nearly a year in space put astronaut Scott Kelly's immune system on high alert and changed the activity of some ... geneticist Christopher Mason of New York's Weill Cornell Medical C...

Published:  Fri, 15 Feb 2019 10:41:00 GMT



Medical Alert Systems Market 2019 - History Present and Future | Top Companies include Alarm Lock, Cal-Royal, Cr Laurence, Detex

Medical alert systems (MAS), also known as Personal Emergency Response System (PERS), are alarm systems designed to alert linked healthcare facilities in case of any medical hazard or injury requiring ...

Published:  Tue, 12 Feb 2019 07:16:00 GMT




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