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Philips Lifeline vs Rescue Alert

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PHILIPS LIFELINE

Philips has been a key player in the electronics market for many years, but you may not have known that they also offer medical alert systems sold under the name of Lifeline. The Lifeline subsidiary had an A+ rating with the BBB at the time of our review.

You'll see four systems to choose from when shopping the Lifeline site:

  • HomeSafe: starting at $29.95/month, this system is the basic, traditional landline medical alert system that comes with a pendant or wristband help button and home base unit. Philips doesn't specify the range distance between the help button and the "in-home communicator". If you need a cellular connection, you'll pay $41.95/month.
  • HomeSafe with AutoAlert: starting at $44.95/month, this system is the same as HomeSafe but adds the AutoAlert Fall Detection capability. Because of that capability, you'll need to wear the help button as a pendant, not a wristwatch. Again, if you need a cellular connection, expect to pay more ($56.95/month).
  • GoSafe: starting at $54.95/month, this system uses 6 locating technologies beyond traditional GPS to send help in an emergency. It also includes AutoAlert fall detection. You still get an in-home communicator that connects automatically to your remote pendant when you return to your residence. Once more, you'll pay extra ($64.95/month) if you need a cellular connection instead of a landline.
  • GoSafe 2: similar to the GoSafe, this system starts at $44.95/month plus a one-time device fee of $99.95. It includes automatic fall detection, but it does not include an in-home base unit. Connection is through AT&T wireless networks.

Philips Lifeline has thousands of positive customer comments, especially regarding the responsiveness of the 24/7 monitoring team. We were pleased to see praise from customers who have used Lifeline for years and have gotten excellent service throughout.

On the other hand, we found a number of complaints regarding Philips Lifeline's customer service department, mostly with respect to billing and shipping. Some customers had a hard time cancelling service, and got conflicting answers from different parts of the company - including being taken to collections despite showing that their equipment had already been returned and the account had been cancelled.

Philips Lifeline pricing is slightly higher than similar medical alert systems on the market, but they may be a good option for you if you like the idea of working with a business that enjoys a long history and an overall good reputation.

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RESCUE ALERT

Rescue Alert is based in Utah and provides medical alert systems for both home and mobile use. We love that Rescue Alert has been in business for more than 30 years and has an A+ rating with the Better Business Bureau. Even more remarkable is that they have zero registered complaints with the BBB: an accomplishment for a company that has been around for three decades and BBB-accredited for nearly 15 years.

One reason customers like Rescue Alert is the 21-day check-in: if no calls or button-pushes have happened over the course of a 3-week period, RA's customer representatives will reach out to ask the user to test the system and make sure it's still functioning properly. Many seniors and their caregivers have said that they feel extra peace of mind knowing that the medical alert system is working even when they've not had to use it.

Compared with our highest-ranked medical alert services, Rescue Alert comes up a little short when it comes to monitoring: although customers are generally pleased with the courtesy and responsiveness received when they've pushed their button, RA's call center is in-house, with no backup in place. Our top services tend to have multiple call centers or service locations, so that in the event of a natural disaster or other outage, there is no break in service to their medical alert customers.

Pricing is also more complicated with Rescue Alert. While most companies have no equipment fees and just charge a monthly fee for monitoring, this provider breaks their medical alert service fees into two categories: rental vs. purchased equipment. With further pricing differences depending on whether payment is made monthly, quarterly, annually, or one-time, the average customer could understandably come out confused.

Here's the rough breakdown of what Rescue Alert has to offer:

  • MXD: the traditional, landline-based unit with a pendant-style or bracelet Personal Help Button. Pricing options include the $32.95 monthly rental plan, $29.95/month quarterly rental plan, and $27.95 annual rental plan; alternately, you may purchase your equipment for a fee of $199 and then pay just $15.95 for monthly monitoring, or a one-time fee of $849 that comes with lifetime monitoring. All MXD plans come with a free gift of a key lock box(valued at $39.99) that allows first responders access to the residence with no need for forced entry, or a second Personal Help Button for another user in the home. You can also include the fall detection service - myActive Alert - for an additional $10/month, or a wall button that can be mounted anywhere in the home that falls are likely ($5/month).
  • MXD3G: the all-cellular, no landline required system, which uses the AT&T network to connect the base unit to the monitoring system. This also uses the same pendant/bracelet panic button as the MXD unit. Pricing options include the $42.95 monthly rental plan, the $39.95/month quarterly rental plan, and $37.95/month annual rental plan; you may also choose to purchase your equipment outright for $299 and then pay just $25.95/month for monthly monitoring. This plan also includes the free gifts and additional services available with the MXD plan described above.
  • Rescue Alert GPS: this plan uses the AT&T network and updates the users location via GPS every 15 minutes. The device only weighs 10 ounces and can be worn or placed in a pocket or purse. This system includes both a lanyard and carrying case/belt clip for the help button, along with a free lock box ($39.99 value). You can also choose to bundle this with the landline-based MDX unit for an additional $15/month in monitoring fees. Pricing for the GPS-based unit starts at $44.95/month for monthly rentals, $39.95/month for quarterly rentals, and $37.95/month for annual rentals. This plan does not offer the capability of adding the myActive Alert fall detection or wall button features.

Overall, Rescue Alert has a good reputation for service, and some customers may like having the option to purchase their equipment outright and pay lower monthly monitoring costs.

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Best Medical Alert Systems

To help you find the Best Medical Alert Systems, TopConsumerReviews.com provides you with an in-depth comparison of Philips Lifeline and Rescue Alert.

Who has the best Medical Alert Systems? As the US population ages, the need for medical alert systems grows. Given the increasing number of seniors who prefer to "age in place" - living in their own home as long as possible, rather than moving to an independent or assisted living facility for the elderly - it is easy to see why a medical alert system could make the difference between life and death.

Medical alert systems give users the ability to rapidly contact emergency services, typically through a button worn on the wrist or as a pendant around the neck. All it takes is a click of that button to get in touch with an operator who will help determine if a call to emergency medical services is needed. For added peace of mind, a number of companies offer equipment that can automatically detect when the wearer has fallen.

There are a wide variety of choices when it comes to medical alert systems: some services that have been on the market for many years, and others that are newer to the industry. When shopping around for the right product for yourself or for a loved one, you may find a straightforward, easy-to-use website that clearly explains your options. On the other hand, some companies still rely on pushy sales tactics that won't give you much information unless you speak with a representative.

As you compare the various medical alert systems currently available, there are several aspects to keep in mind:

TopConsumerReviews.com has reviewed and ranked the best medical alert systems on the market today. We hope these reviews give you the information you need to select the medical alert service that will give you or your loved one extra safety and peace of mind.



How to Choose a Medical Alert System

Each year many sick and elderly people encounter accidents and health issues that needlessly take their lives. Medical alert systems can make all the difference in the world for those living alone and in distress. In an emergency, medical alert units create a direct line of communication to needed assistance. If a person falls or becomes ill they simply press a button on a pendant or wrist transmitter to gain the attention of an emergency specialist. That person will immediately call the authorities to send help if needed. The fear of a loved one waiting hours or even days for assistance is no longer an issue with a medical alert system available.

If this is your first medical alert system purchase you may be looking for help with choosing the right device. Making a well informed decision will ensure you get the most for your money and are satisfied with the end result.

There are several important elements to consider when choosing a medical alert system. Some of these include:

Equipment
Not all equipment is created equal. The medical alert button needs to be easy to wear and use. Some may want a unit that's water proof and sturdy to handle showers. If hearing is an issue you'll want a unit that is easy to adjust and has adequate volume options. Knowing the size of the home and how far the transmitter will reach is also important. You'll want UL tested equipment with a good history. Look for products with a battery back-up should the power go out. Also look to see how often batteries need to be replaced. Some batteries last a few months while others last for years. Ask about installation and if a professional is required and how much that will cost.

Warranty
If something happens to the equipment you'll want to make sure it comes with a guarantee. Preferably, the company will replace any broken equipment at no cost. Also look for a company that regularly tests the in home system for good working . Are extended customer support hours available should an issue or question come up about the equipment.

Monitoring Center
In the event of an emergency you'll want a company that provides fast, top notch service. A monitoring company that utilizes its own employees, and doesn't outsource, will most likely provide the best overall service. One that is accountable and well staffed. Does the monitoring company have back-up power, during outages, and are they UL certified?

Cost and Contracts
All medical alert companies price their equipment and monthly monitoring fees differently. Some will sell you the equipment and then charge a monthly fee while others will allow you to rent the equipment and including the monitoring costs in the monthly charges. Some require a several year contract while others are more flexible. If you decide to cancel the contract early you may encounter an early termination fee. Make sure you understand any fees associated with a medical alert system you're considering.

 



Medical Alert Systems In The News

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Personal Emergency Response Systems (PERS) Market Trends, Drivers & Issues: 2018 Global Strategic Business Report - ResearchAndMarkets.com

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EMSA issues medical heat alert after responding to five suspected heat-related calls in Tulsa area

A medical heat alert has been issued Saturday as EMSA crews have responded ... Cheyenne, until further notice. " Use the buddy system if working outdoors, and check on elderly neighbors. " Keep a cell...

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