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      November 18, 2018

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Colonial Medical vs All Electric Scooters

Best Mobility Scooter Stores

To help you find the Best Mobility Scooters, TopConsumerReviews.com provides you with an in-depth comparison of Colonial Medical and All Electric Scooters.

To see ALL of our reviews for the Best Mobility Scooters, please Click Here

Who has the best Mobility Scooters? For those with difficulties getting around at home or in public, mobility scooters are the most popular way of helping them stay active and engaged in life. From simplifying shopping trips to making it possible to get safely from one room to another, mobility scooters make it possible to stay independent even when users are managing difficult health conditions that affect their mobility.

When deciding which mobility scooter is right for you or for a loved one, the first consideration is what it will be used for. For example, the type of scooter you'd buy for someone who will use it primarily indoors is vastly different from what would be necessary for long trips outside. Another factor to consider is weight and portability: will you need to be able to lift it into a van or other vehicle for transport?

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Best Reviews

2018

Mobility Scooter Reviews

3 stars
Colonial Medical

COLONIAL MEDICAL Visit Site

Cost:

From $831 to $5,676

Colonial Medical is one of just a handful of companies that actually maintains a warehouse of medical equipment. In business since 1984, the company currently has an A+ with the BBB and is a name to trust when deciding where to buy a mobility scooter or other medical equipment.

The online store is fairly basic. When looking at scooters, you can sort by price, name, or rating. The site doesn't make it easy to go directly to the types of scooters you want, such as 3- or 4-wheel models, so be prepared to spend some time looking for the right one out of the 22 mobility scooters they carry.

When you click on a scooter, you'll be able to see at a glance what to expect in terms of options, specifications, and price. Almost all of the scooters ship for free, and all of the ones we considered came with a lifetime warranty. We would like to see Colonial Medical provide more details on that warranty: does it come with in-house repairs or any other features?

It's also important to note that mobility scooters are strictly non-returnable, unless it is received as defective or damaged in some way. You would need to contact Colonial Medical's customer service department right away if that's the case.

Although we found a few complaints about ordering issues, most of those were several years old. This makes us think that part of the reason this store has such a solid rating with the BBB is because they've made improvements over the last few years.

Overall, Colonial Medical has an adequate selection of mobility scooters, and we like the idea of making such a major purchase from a company that has proven itself as reputable for over 30 years.

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2 stars
All Electric Scooters

ALL ELECTRIC SCOOTERS Visit Site

Cost:

From $649 to $3,999

As you can tell from the name, All Electric Scooters focuses on mobility scooters and their related accessories, like ramps, lifts, and trailers. In business for nearly two decades, this NC-based retailer carries scooters manufactured by AmeriGlide, Golden, and Pride.

The site is not the most polished in the industry; we spotted some broken links and images, and the navigation isn't the smoothest. You'll need to have an idea of what type of scooter you want in order to start browsing your options: Travel, 3-Wheel, 4-Wheel, or Heavy Duty.

Once you've selected the scooter type, you'll get a list of the available models in that category. Although there's no way to sort them by price or features, you can click the checkbox next to the models that interest you and then select the Compare button at the top. That will allow you to compare them side-by-side in terms of their specifications.

After you add a mobility scooter to your cart, you can select the options you want: everything from color to seat width/depth/type.

You'll notice that many of the mobility scooters have a button that says, "Get a special offer for this item." If you want to get a discount, you'll have to enter your email address for a code to apply to your order.

On some of their products, All Electric also offers a 200% Lowest Price Guarantee. This applies to adult mobility scooters, vehicle lifts, and scooter accessories, either within 10 days of your purchase or prior to placing an order.

You'll also get free shipping and free batteries on all mobility scooters. That could be a significant savings compared with some of the competition.

This retailer might seem familiar, if you've browsed the others in our review: All Electric Scooters is a sister brand of US Medical Supplies, owned by the same parent company. This means that both businesses share a "B" rating with the Better Business Bureau. You might not think a "B" grade is bad, but when it comes to the BBB it typically means that there have been unresolved issues.

What are some of those problems? We found quite a few complaints that talked about extremely late delivery (over a month after ordering), defective products, and concerns with installation/assembly of larger items like scooters and wheelchair lifts. What was more troubling was the tone of All Electric Scooters' customer service representatives: defensive, curt, and even dismissive. We're not sure why they claim to have "top-rated customer support" when what we've seen is anything but.

That negativity matters, because most of their mobility scooters have an in-home warranty. Can you trust them to service your scooter in your home if they're so unfriendly to their customers?

All Electric has some perks that are attractive, like the 200% Price Match and free shipping on all scooters, but they come up short when it comes to treating their customers well after the purchase.

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Continued from above

And, of course, you'll need to keep in mind the needs of the person who will be using the mobility scooter; factors like size, ability to use one or both hands, and other personal characteristics can impact which scooters are a good match.

Because so many of the industry's top retailers of mobility scooters have online stores, you can easily find the right one without even leaving home. For people with challenges getting around, this is a huge plus. As you consider which store to use for your scooter investment, here are several factors to bear in mind:

  • Price. What will you spend to buy your scooter from this retailer? Will you pay for shipping/delivery? Are there any discounts available that can make your purchase more affordable?
  • Selection. How many scooters does the company carry? Are they all available, or are there models that are regularly out of stock? Do they have a variety of styles and features to choose from?
  • Policies. Does the retailer offer a satisfaction guarantee, return policy, or warranty coverage? If you get a warranty, will you have to bring the scooter to a repair facility for service, or can they send someone to you?
  • Reputation. What do customers have to say about their experience with the business? Is it rated and/or accredited by the BBB?
  • TopConsumerReviews.com has reviewed and ranked the best Mobility Scooter stores available today. We hope these reviews help you find the right mobility scooter to maintain your active, healthy lifestyle!

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