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      April 7, 2020

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Colonial Medical vs CWI Medical

Best Mobility Scooter Stores

To help you find the Best Mobility Scooters, TopConsumerReviews.com provides you with an in-depth comparison of Colonial Medical and CWI Medical.

To see ALL of our reviews for the Best Mobility Scooters, please Click Here

Who has the best Mobility Scooters? For those with difficulties getting around at home or in public, mobility scooters are the most popular way of helping them stay active and engaged in life. From simplifying shopping trips to making it possible to get safely from one room to another, mobility scooters make it possible to stay independent even when users are managing difficult health conditions that affect their mobility.

When deciding which mobility scooter is right for you or for a loved one, the first consideration is what it will be used for. For example, the type of scooter you'd buy for someone who will use it primarily indoors is vastly different from what would be necessary for long trips outside. Another factor to consider is weight and portability: will you need to be able to lift it into a van or other vehicle for transport?

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Best Reviews

2020

Mobility Scooter Reviews

3 stars
Colonial Medical

COLONIAL MEDICAL

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Cost:

From $831 to $5,676

Colonial Medical is one of just a handful of companies that actually maintains a warehouse of medical equipment. In business since 1984, the company currently has an A+ with the BBB and is a name to trust when deciding where to buy a mobility scooter or other medical equipment.

The online store is fairly basic. When looking at scooters, you can sort by price, name, or rating. The site doesn't make it easy to go directly to the types of scooters you want, such as 3- or 4-wheel models, so be prepared to spend some time looking for the right one out of the 22 mobility scooters they carry.

When you click on a scooter, you'll be able to see at a glance what to expect in terms of options, specifications, and price. Almost all of the scooters ship for free, and all of the ones we considered came with a lifetime warranty. We would like to see Colonial Medical provide more details on that warranty: does it come with in-house repairs or any other features?

It's also important to note that mobility scooters are strictly non-returnable, unless it is received as defective or damaged in some way. You would need to contact Colonial Medical's customer service department right away if that's the case.

Although we found a few complaints about ordering issues, most of those were several years old. This makes us think that part of the reason this store has such a solid rating with the BBB is because they've made improvements over the last few years.

Overall, Colonial Medical has an adequate selection of mobility scooters, and we like the idea of making such a major purchase from a company that has proven itself as reputable for over 30 years.

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2.5 stars
CWI Medical

CWI MEDICAL

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Cost:

From $699 to $3,949

Over the past few years, CWI Medical has more than doubled their selection of mobility scooters. While their selection still consists of a single brand, Drive Medical, they now carry 16 different styles ranging from 3-wheel transportable models to heavy-duty 4-wheel options.

They've also improved their website functionality. Before, there was no way to sort through the scooters they sell. Now, you can look on the left side of the page and sort by 3-wheeled, 4-wheeled, or heavy duty. You can also sort your results - or all of the available models - by price; that feature is accessible on the right side, above the list of products that match your criteria.

When you find a mobility scooter that interests you, be sure to scroll down for all of the information related to the product. There's a description of features, a tab for more technical specifications such as scooter weight and maximum user weight, and so on. A few of the scooters carried by CWI Medical also have verified customer reviews, which can give you an even better picture of how they work in real life.

Shipping costs are average. On all orders over $599, the fee is calculated at order checkout; on an order of the lowest-priced mobility scooter, you'd pay $62.91 for delivery via FedEx Ground.

You may be able to save money with a discount offer; when we visited the CWI site, we got a pop-up giving us $5 off with a coupon code. CWI Medical also has a customer rewards program; once you register for an account, you'll automatically earn 2% back on every $10 you spend. That might make it worth it to buy your mobility scooter first, and then place a second order for any accessories you need (or vice-versa).

Unfortunately, this store's return policy has not changed. Power Scooters are still non-returnable if you've assembled them. You are only eligible for a refund within 30 days if your scooter is unassembled, and you'll be charged a 15% restocking fee if the box has been opened. There was no mention of any warranty coverage.

CWI Medical has a good reputation, with an "A+ rating and accreditation by the Better Business Bureau. Shoppers are also happy with the overall experience of buying from this store.

We're happy to see all of the improvements that this retailer has made: expanded inventory, easier-to-use site for shopping, and product reviews to help guide customers in choosing the right mobility scooter. But, with such a limited return policy and a selection with only one brand of scooter, CWI Medical still doesn't compete with the highest-ranked stores in the industry.

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Continued from above

And, of course, you'll need to keep in mind the needs of the person who will be using the mobility scooter; factors like size, ability to use one or both hands, and other personal characteristics can impact which scooters are a good match.

Because so many of the industry's top retailers of mobility scooters have online stores, you can easily find the right one without even leaving home. For people with challenges getting around, this is a huge plus. As you consider which store to use for your scooter investment, here are several factors to bear in mind:

  • Price. What will you spend to buy your scooter from this retailer? Will you pay for shipping/delivery? Are there any discounts available that can make your purchase more affordable?
  • Selection. How many scooters does the company carry? Are they all available, or are there models that are regularly out of stock? Do they have a variety of styles and features to choose from?
  • Policies. Does the retailer offer a satisfaction guarantee, return policy, or warranty coverage? If you get a warranty, will you have to bring the scooter to a repair facility for service, or can they send someone to you?
  • Reputation. What do customers have to say about their experience with the business? Is it rated and/or accredited by the BBB?
  • TopConsumerReviews.com has reviewed and ranked the best Mobility Scooter stores available today. We hope these reviews help you find the right mobility scooter to maintain your active, healthy lifestyle!

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