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      January 22, 2019

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CWI Medical vs Hoveround

Best Mobility Scooter Stores

To help you find the Best Mobility Scooters, TopConsumerReviews.com provides you with an in-depth comparison of CWI Medical and Hoveround.

To see ALL of our reviews for the Best Mobility Scooters, please Click Here

Who has the best Mobility Scooters? For those with difficulties getting around at home or in public, mobility scooters are the most popular way of helping them stay active and engaged in life. From simplifying shopping trips to making it possible to get safely from one room to another, mobility scooters make it possible to stay independent even when users are managing difficult health conditions that affect their mobility.

When deciding which mobility scooter is right for you or for a loved one, the first consideration is what it will be used for. For example, the type of scooter you'd buy for someone who will use it primarily indoors is vastly different from what would be necessary for long trips outside. Another factor to consider is weight and portability: will you need to be able to lift it into a van or other vehicle for transport?

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Best Reviews

2019

Mobility Scooter Reviews

2.5 stars
CWI Medical

CWI MEDICAL Visit Site

Cost:

From $699 to $3,949

Over the past few years, CWI Medical has more than doubled their selection of mobility scooters. While their selection still consists of a single brand, Drive Medical, they now carry 16 different styles ranging from 3-wheel transportable models to heavy-duty 4-wheel options.

They've also improved their website functionality. Before, there was no way to sort through the scooters they sell. Now, you can look on the left side of the page and sort by 3-wheeled, 4-wheeled, or heavy duty. You can also sort your results - or all of the available models - by price; that feature is accessible on the right side, above the list of products that match your criteria.

When you find a mobility scooter that interests you, be sure to scroll down for all of the information related to the product. There's a description of features, a tab for more technical specifications such as scooter weight and maximum user weight, and so on. A few of the scooters carried by CWI Medical also have verified customer reviews, which can give you an even better picture of how they work in real life.

Shipping costs are average. On all orders over $599, the fee is calculated at order checkout; on an order of the lowest-priced mobility scooter, you'd pay $62.91 for delivery via FedEx Ground.

You may be able to save money with a discount offer; when we visited the CWI site, we got a pop-up giving us $5 off with a coupon code. CWI Medical also has a customer rewards program; once you register for an account, you'll automatically earn 2% back on every $10 you spend. That might make it worth it to buy your mobility scooter first, and then place a second order for any accessories you need (or vice-versa).

Unfortunately, this store's return policy has not changed. Power Scooters are still non-returnable if you've assembled them. You are only eligible for a refund within 30 days if your scooter is unassembled, and you'll be charged a 15% restocking fee if the box has been opened. There was no mention of any warranty coverage.

CWI Medical has a good reputation, with an "A+ rating and accreditation by the Better Business Bureau. Shoppers are also happy with the overall experience of buying from this store.

We're happy to see all of the improvements that this retailer has made: expanded inventory, easier-to-use site for shopping, and product reviews to help guide customers in choosing the right mobility scooter. But, with such a limited return policy and a selection with only one brand of scooter, CWI Medical still doesn't compete with the highest-ranked stores in the industry.

Visit Site

2.5 stars
Hoveround

HOVEROUND Visit Site

Cost:

From $799 to $3,949

Hoveround has been a well-known name in the mobility industry for more than 25 years. Their products include power wheelchairs, scooters, and stair lifts, all sold direct to consumers from their headquarters in Florida.

Not sure what product is the best fit? You can answer a brief survey that will guide you to the mobility solution that might work best. Or, if you already know that you want a scooter, you'll find them under the Mobility Solutions heading. Hoveround carries a total of 12 scooters, 3- and 4-wheel options in travel and heavy-duty styles. The site doesn't give you a way to sort through the scooters by features, so you'll need to browse awhile to find out more about each model.

When you've selected a scooter that interests you, you'll find very detailed information - including downloadable owner's manuals and spec sheets. Unlike some of Hoveround's competitors, they don't seem to give you options for customizing their mobility scooters' seat width/height, color, and so on.

If you are getting your Hoveround scooter through Medicare or private insurance, you'll get free delivery and in-home training by Hoveround employees - known as White Glove Delivery. On the other hand, if you're paying privately, you'll still get standard shipping for no extra charge, but you'll need to pay for the White Glove Delivery if you want it.

Hoveround doesn't tell you what their return policy is for mobility scooters - if there is one. They only specify what to expect when buying two models of their power wheelchairs. You do get a 14-month "Peace of Mind Warranty" on their scooters - but again, good luck finding a description of what that entails.

Reviews on the business and their mobility scooters are very mixed. We found a lot of praise for how Hoveround helped customers choose the right product for their needs and navigate all of the paperwork necessary to get their scooter covered by Medicare. The company has an "A+" rating with the Better Business bureau, and you'll see lots of five-star Google reviews at the bottom of the Hoveround site.

But, we also found more than a few reviews that complained about the post-purchase experience - but you won't see those on the Hoveround site, because they only show the top comments. Looking at the actual Google reviews and other places, dozens of customers said that the batteries don't last nearly as long as expected. Others described having to wait weeks to get replacement parts, leaving them with no working scooter in the meanwhile. And, more than a few people said that they had to wait 30 minutes to an hour on hold in order to speak with someone in customer service.

Hoveround might be a good choice if you want a company that is knowledgeable in working with private insurance and Medicare to get your mobility scooter at little to no cost. But, you should expect it to be challenging to connect with this retailer if you need service after your purchase.

Visit Site

Continued from above

And, of course, you'll need to keep in mind the needs of the person who will be using the mobility scooter; factors like size, ability to use one or both hands, and other personal characteristics can impact which scooters are a good match.

Because so many of the industry's top retailers of mobility scooters have online stores, you can easily find the right one without even leaving home. For people with challenges getting around, this is a huge plus. As you consider which store to use for your scooter investment, here are several factors to bear in mind:

  • Price. What will you spend to buy your scooter from this retailer? Will you pay for shipping/delivery? Are there any discounts available that can make your purchase more affordable?
  • Selection. How many scooters does the company carry? Are they all available, or are there models that are regularly out of stock? Do they have a variety of styles and features to choose from?
  • Policies. Does the retailer offer a satisfaction guarantee, return policy, or warranty coverage? If you get a warranty, will you have to bring the scooter to a repair facility for service, or can they send someone to you?
  • Reputation. What do customers have to say about their experience with the business? Is it rated and/or accredited by the BBB?
  • TopConsumerReviews.com has reviewed and ranked the best Mobility Scooter stores available today. We hope these reviews help you find the right mobility scooter to maintain your active, healthy lifestyle!

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