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      April 8, 2020

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Hoveround vs US Medical Supplies

Best Mobility Scooter Stores

To help you find the Best Mobility Scooters, TopConsumerReviews.com provides you with an in-depth comparison of Hoveround and US Medical Supplies.

To see ALL of our reviews for the Best Mobility Scooters, please Click Here

Who has the best Mobility Scooters? For those with difficulties getting around at home or in public, mobility scooters are the most popular way of helping them stay active and engaged in life. From simplifying shopping trips to making it possible to get safely from one room to another, mobility scooters make it possible to stay independent even when users are managing difficult health conditions that affect their mobility.

When deciding which mobility scooter is right for you or for a loved one, the first consideration is what it will be used for. For example, the type of scooter you'd buy for someone who will use it primarily indoors is vastly different from what would be necessary for long trips outside. Another factor to consider is weight and portability: will you need to be able to lift it into a van or other vehicle for transport?

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Best Reviews

2020

Mobility Scooter Reviews

2.5 stars
Hoveround

HOVEROUND

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Cost:

From $799 to $3,949

Hoveround has been a well-known name in the mobility industry for more than 25 years. Their products include power wheelchairs, scooters, and stair lifts, all sold direct to consumers from their headquarters in Florida.

Not sure what product is the best fit? You can answer a brief survey that will guide you to the mobility solution that might work best. Or, if you already know that you want a scooter, you'll find them under the Mobility Solutions heading. Hoveround carries a total of 12 scooters, 3- and 4-wheel options in travel and heavy-duty styles. The site doesn't give you a way to sort through the scooters by features, so you'll need to browse awhile to find out more about each model.

When you've selected a scooter that interests you, you'll find very detailed information - including downloadable owner's manuals and spec sheets. Unlike some of Hoveround's competitors, they don't seem to give you options for customizing their mobility scooters' seat width/height, color, and so on.

If you are getting your Hoveround scooter through Medicare or private insurance, you'll get free delivery and in-home training by Hoveround employees - known as White Glove Delivery. On the other hand, if you're paying privately, you'll still get standard shipping for no extra charge, but you'll need to pay for the White Glove Delivery if you want it.

Hoveround doesn't tell you what their return policy is for mobility scooters - if there is one. They only specify what to expect when buying two models of their power wheelchairs. You do get a 14-month "Peace of Mind Warranty" on their scooters - but again, good luck finding a description of what that entails.

Reviews on the business and their mobility scooters are very mixed. We found a lot of praise for how Hoveround helped customers choose the right product for their needs and navigate all of the paperwork necessary to get their scooter covered by Medicare. The company has an "A+" rating with the Better Business bureau, and you'll see lots of five-star Google reviews at the bottom of the Hoveround site.

But, we also found more than a few reviews that complained about the post-purchase experience - but you won't see those on the Hoveround site, because they only show the top comments. Looking at the actual Google reviews and other places, dozens of customers said that the batteries don't last nearly as long as expected. Others described having to wait weeks to get replacement parts, leaving them with no working scooter in the meanwhile. And, more than a few people said that they had to wait 30 minutes to an hour on hold in order to speak with someone in customer service.

Hoveround might be a good choice if you want a company that is knowledgeable in working with private insurance and Medicare to get your mobility scooter at little to no cost. But, you should expect it to be challenging to connect with this retailer if you need service after your purchase.

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2 stars
US Medical Supplies

US MEDICAL SUPPLIES

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Cost:

From $829 to $5,799

US Medical Supplies has been in business since 2004 and is headquartered in Raleigh, NC. This store offers a good range of mobility scooters:

  • Styles: 3- and 4-wheel styles, including travel and heavy-duty models
  • Brands: AmeriGlide, Golden, Pride, and EWheels

The easiest way to sort through the options is to use the Scooter Wizard on the right side of the page. You can specify what kind of suspension your mobility scooter should have, the user weight capacity, and some of the desired features (e.g. captain's chair, lights, flat-free tires). Alternately, if you already know what style of scooter you need, you can click on that category right on the main page.

We like how each product has a tab for Available Options, next to the Product Description and Product Specs. Do you want a scooter that's Candy Apple Red or Viper Blue? How about an extra-wide seat? You'll be able to select those here, and you'll see which options are included for no extra charge vs. those that will cost you extra.

In order to get the best price on your scooter, you'll have to contact US Medical Supplies: you'll see "Special Offer" buttons throughout the site, inviting you to provide your email address or call their toll-free number to find out what you'll pay. That seems like an unnecessary hoop to jump through.

US Medical Supplies gives you free shipping (in the lower 48 states) on all scooter orders. They also offer a Low-Price Guarantee: if another vendor has the same item at a lower price, they'll either match the price when you order, or they'll refund 110% of the price difference within 10 days of your purchase. Unfortunately, this perk may not apply to your scooter; according to their Guarantee page, you'll have to look for an image of a woman holding a "Low Price Guarantee" sign to know if your item is eligible, and most of the scooters we saw didn't have that.

If you've looked at the other stores in our review, you might think that this retailer looks familiar: US Medical Supplies is owned and operated by the same parent company as All Electric Scooters. Both stores share a BBB rating of an unimpressive "B" - in school, a "B" grade is pretty good, but in the business world it indicates that there have been issues worth noting.

In reading through the customer reviews and complaints at the BBB, we weren't impressed with the way US Medical Supplies' representatives responded: often with a tone that was argumentative and definitely not "the customer is always right". Those complaints frequently mentioned very late delivery (more than a month after placing an order), faulty products, and poor assembly/installation of large-ticket items.

That lackluster approach to customer service matters, especially since US Medical Supplies' mobility scooters typically come with a free 1-year in-home parts and labor service contract. What good does that perk do if the service itself is poor?

This retailer's return policy on mobility scooters is vague at best. Their policy states that you'll pay a $50 cancellation fee if you cancel your order before it ships, but it doesn't say specifically what happens if you receive your scooter and want to return it. The most closely-related product they sell is a power wheelchair; the return policy for those, for any reason other than defects or damages, gives you 10 days to decide, a $100 outbound freight charge, and a 15% restocking fee.

While we like the selection and site functionality that US Medical Supplies offers, we're less than impressed with their customer service, vague policies, and the requirement to contact them for the lowest prices. We think you'll probably have a better overall experience with a mobility scooter retailer that has a stronger reputation.

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Continued from above

And, of course, you'll need to keep in mind the needs of the person who will be using the mobility scooter; factors like size, ability to use one or both hands, and other personal characteristics can impact which scooters are a good match.

Because so many of the industry's top retailers of mobility scooters have online stores, you can easily find the right one without even leaving home. For people with challenges getting around, this is a huge plus. As you consider which store to use for your scooter investment, here are several factors to bear in mind:

  • Price. What will you spend to buy your scooter from this retailer? Will you pay for shipping/delivery? Are there any discounts available that can make your purchase more affordable?
  • Selection. How many scooters does the company carry? Are they all available, or are there models that are regularly out of stock? Do they have a variety of styles and features to choose from?
  • Policies. Does the retailer offer a satisfaction guarantee, return policy, or warranty coverage? If you get a warranty, will you have to bring the scooter to a repair facility for service, or can they send someone to you?
  • Reputation. What do customers have to say about their experience with the business? Is it rated and/or accredited by the BBB?
  • TopConsumerReviews.com has reviewed and ranked the best Mobility Scooter stores available today. We hope these reviews help you find the right mobility scooter to maintain your active, healthy lifestyle!

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