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      December 14, 2019

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Medical Supply Depot vs Hoveround

Best Mobility Scooter Stores

To help you find the Best Mobility Scooters, TopConsumerReviews.com provides you with an in-depth comparison of Medical Supply Depot and Hoveround.

To see ALL of our reviews for the Best Mobility Scooters, please Click Here

Who has the best Mobility Scooters? For those with difficulties getting around at home or in public, mobility scooters are the most popular way of helping them stay active and engaged in life. From simplifying shopping trips to making it possible to get safely from one room to another, mobility scooters make it possible to stay independent even when users are managing difficult health conditions that affect their mobility.

When deciding which mobility scooter is right for you or for a loved one, the first consideration is what it will be used for. For example, the type of scooter you'd buy for someone who will use it primarily indoors is vastly different from what would be necessary for long trips outside. Another factor to consider is weight and portability: will you need to be able to lift it into a van or other vehicle for transport?

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Best Reviews

2019

Mobility Scooter Reviews

3.5 stars
Medical Supply Depot

MEDICAL SUPPLY DEPOT

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Cost:

From $795 to $7,376

Medical Supply Depot was created in Brooklyn in 2005 by a volunteer EMT who saw that many service calls would have been prevented if the patient had been given access to affordable medical supplies. The store offers free shipping on most orders over $75 and a lowest-price guarantee.

If you are willing to give Medical Supply Depot your email address, you can probably get a discount of 5% on your order - though the pop-up offer we got said that there were certain conditions that apply to that discount.

To start shopping for a mobility scooter, you'll need to select among their categories:

  • Travel/Portable
  • Indoor
  • Indoor/Outdoor
  • 3-Wheel
  • 4-Wheel
  • Heavy-Duty

Once you've clicked on a category, you can sort your results by brand, price, or subcategory. Medical Supply Depot carries approximately 30 different models of mobility scooters, from well-known brands like Drive Medical, Zipr, and Shoprider.

On each product's page, you'll find the typical details: features, specifications, and so on. If your scooter has any available options, such as color or seat width, you'll also see those on that page.

All of the scooters sold by Medical Supply Depot come with a 25% restocking fee, because you'll have to return them directly to the manufacturer. That probably means the same process applies if you need to make a warranty claim: in other words, there is no warranty offered specifically by this store, only what is offered by the brand. Because warranty issues are some of the most critical when making a major purchase, it would have been helpful to see links to the manufacturers' warranty policies in each mobility scooter's listing. Instead, only a few of the scooters included warranty details in the "Features" part of the product description.

This store has a good reputation. Medical Supply Depot had an "A+" rating as an accredited company with the BBB at the time of our review. We also found hundreds of positive reviews from customers - although it's worth pointing out that those reviews were generally from shoppers who used the retailer for much smaller items, such as incontinence pads or walking canes, not for mobility scooters.

Medical Supply Depot carries well-known brands of mobility scooters at prices that are comparable with other retailers, and their reputation is solid. We recommend that you consider them when making your decision about which scooter to buy.

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2.5 stars
Hoveround

HOVEROUND

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Cost:

From $799 to $3,949

Hoveround has been a well-known name in the mobility industry for more than 25 years. Their products include power wheelchairs, scooters, and stair lifts, all sold direct to consumers from their headquarters in Florida.

Not sure what product is the best fit? You can answer a brief survey that will guide you to the mobility solution that might work best. Or, if you already know that you want a scooter, you'll find them under the Mobility Solutions heading. Hoveround carries a total of 12 scooters, 3- and 4-wheel options in travel and heavy-duty styles. The site doesn't give you a way to sort through the scooters by features, so you'll need to browse awhile to find out more about each model.

When you've selected a scooter that interests you, you'll find very detailed information - including downloadable owner's manuals and spec sheets. Unlike some of Hoveround's competitors, they don't seem to give you options for customizing their mobility scooters' seat width/height, color, and so on.

If you are getting your Hoveround scooter through Medicare or private insurance, you'll get free delivery and in-home training by Hoveround employees - known as White Glove Delivery. On the other hand, if you're paying privately, you'll still get standard shipping for no extra charge, but you'll need to pay for the White Glove Delivery if you want it.

Hoveround doesn't tell you what their return policy is for mobility scooters - if there is one. They only specify what to expect when buying two models of their power wheelchairs. You do get a 14-month "Peace of Mind Warranty" on their scooters - but again, good luck finding a description of what that entails.

Reviews on the business and their mobility scooters are very mixed. We found a lot of praise for how Hoveround helped customers choose the right product for their needs and navigate all of the paperwork necessary to get their scooter covered by Medicare. The company has an "A+" rating with the Better Business bureau, and you'll see lots of five-star Google reviews at the bottom of the Hoveround site.

But, we also found more than a few reviews that complained about the post-purchase experience - but you won't see those on the Hoveround site, because they only show the top comments. Looking at the actual Google reviews and other places, dozens of customers said that the batteries don't last nearly as long as expected. Others described having to wait weeks to get replacement parts, leaving them with no working scooter in the meanwhile. And, more than a few people said that they had to wait 30 minutes to an hour on hold in order to speak with someone in customer service.

Hoveround might be a good choice if you want a company that is knowledgeable in working with private insurance and Medicare to get your mobility scooter at little to no cost. But, you should expect it to be challenging to connect with this retailer if you need service after your purchase.

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Continued from above

And, of course, you'll need to keep in mind the needs of the person who will be using the mobility scooter; factors like size, ability to use one or both hands, and other personal characteristics can impact which scooters are a good match.

Because so many of the industry's top retailers of mobility scooters have online stores, you can easily find the right one without even leaving home. For people with challenges getting around, this is a huge plus. As you consider which store to use for your scooter investment, here are several factors to bear in mind:

  • Price. What will you spend to buy your scooter from this retailer? Will you pay for shipping/delivery? Are there any discounts available that can make your purchase more affordable?
  • Selection. How many scooters does the company carry? Are they all available, or are there models that are regularly out of stock? Do they have a variety of styles and features to choose from?
  • Policies. Does the retailer offer a satisfaction guarantee, return policy, or warranty coverage? If you get a warranty, will you have to bring the scooter to a repair facility for service, or can they send someone to you?
  • Reputation. What do customers have to say about their experience with the business? Is it rated and/or accredited by the BBB?
  • TopConsumerReviews.com has reviewed and ranked the best Mobility Scooter stores available today. We hope these reviews help you find the right mobility scooter to maintain your active, healthy lifestyle!

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