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      December 14, 2019

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Spinlife vs Colonial Medical

Best Mobility Scooter Stores

To help you find the Best Mobility Scooters, TopConsumerReviews.com provides you with an in-depth comparison of Spinlife and Colonial Medical.

To see ALL of our reviews for the Best Mobility Scooters, please Click Here

Who has the best Mobility Scooters? For those with difficulties getting around at home or in public, mobility scooters are the most popular way of helping them stay active and engaged in life. From simplifying shopping trips to making it possible to get safely from one room to another, mobility scooters make it possible to stay independent even when users are managing difficult health conditions that affect their mobility.

When deciding which mobility scooter is right for you or for a loved one, the first consideration is what it will be used for. For example, the type of scooter you'd buy for someone who will use it primarily indoors is vastly different from what would be necessary for long trips outside. Another factor to consider is weight and portability: will you need to be able to lift it into a van or other vehicle for transport?

Continue reading below reviews

Best Reviews

2019

Mobility Scooter Reviews

4.5 stars
Spinlife

SPINLIFE

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Cost:

From $649 to $5,249

SpinLife is the nation's biggest mobility scooter store. With headquarters in Ohio, this BBB-accredited company currently has an "A+" rating

You'll find their website very simple to use, allowing you to shop by the type of scooter or wheelchair you want, or by well-known brands like Pride and Drive Medical. You can also sort your results by weight capacity or price range. We found their prices to be on par with competitor stores.

Making their scooters even more affordable is a 110% price match guarantee, should you happen to find a particular model at a lower price on a similar website. Plus, you'll get free shipping on every order of $50+, which definitely includes all of the mobility scooters sold by SpinLife.

This is one of the few retailers that doesn't charge a restocking fee on scooters - but be aware that if you should order a power wheelchair, those do have a 15% restocking charge. In all cases, you can return your power scooter in unused condition and in original packaging within 30 days of delivery for a full refund.

One of the best features of this retailer is SpinLife University. There you'll find extensive, helpful information about how to choose the right power chair or scooter, important differences between different models, and even interactive images to make it much easier to understand all of the products they sell. If you've still got questions, you'll be able to reach a SpinLife specialist through their toll-free number, online via live chat, or through email.

We really appreciate SpinLife's dedication to individuals with mobility challenges: students who use power or manual wheelchairs and are students of a 4-year university or college can apply for a $1,000 scholarship or a $500 gift card.

SpinLife dropped a half-star in our rankings since our last review. Why? We found a number of complaints that described difficulties in getting scooters serviced after purchase. In all other regards, this store's reputation is intact: an A+ with the Better Business Bureau, a customer-friendly website, and true dedication to people with mobility challenges. But, those customer comments had to be taken into account when determining where to place SpinLife among companies selling mobility scooters.

On the whole, though, SpinLife has an excellent variety of mobility scooters, customer-friendly returns and price matching policy, and a very useful website full of information to help even the most novice shopper. We recommend that you consider SpinLife when deciding which mobility scooter to buy.

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3 stars
Colonial Medical

COLONIAL MEDICAL

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Cost:

From $831 to $5,676

Colonial Medical is one of just a handful of companies that actually maintains a warehouse of medical equipment. In business since 1984, the company currently has an A+ with the BBB and is a name to trust when deciding where to buy a mobility scooter or other medical equipment.

The online store is fairly basic. When looking at scooters, you can sort by price, name, or rating. The site doesn't make it easy to go directly to the types of scooters you want, such as 3- or 4-wheel models, so be prepared to spend some time looking for the right one out of the 22 mobility scooters they carry.

When you click on a scooter, you'll be able to see at a glance what to expect in terms of options, specifications, and price. Almost all of the scooters ship for free, and all of the ones we considered came with a lifetime warranty. We would like to see Colonial Medical provide more details on that warranty: does it come with in-house repairs or any other features?

It's also important to note that mobility scooters are strictly non-returnable, unless it is received as defective or damaged in some way. You would need to contact Colonial Medical's customer service department right away if that's the case.

Although we found a few complaints about ordering issues, most of those were several years old. This makes us think that part of the reason this store has such a solid rating with the BBB is because they've made improvements over the last few years.

Overall, Colonial Medical has an adequate selection of mobility scooters, and we like the idea of making such a major purchase from a company that has proven itself as reputable for over 30 years.

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Continued from above

And, of course, you'll need to keep in mind the needs of the person who will be using the mobility scooter; factors like size, ability to use one or both hands, and other personal characteristics can impact which scooters are a good match.

Because so many of the industry's top retailers of mobility scooters have online stores, you can easily find the right one without even leaving home. For people with challenges getting around, this is a huge plus. As you consider which store to use for your scooter investment, here are several factors to bear in mind:

  • Price. What will you spend to buy your scooter from this retailer? Will you pay for shipping/delivery? Are there any discounts available that can make your purchase more affordable?
  • Selection. How many scooters does the company carry? Are they all available, or are there models that are regularly out of stock? Do they have a variety of styles and features to choose from?
  • Policies. Does the retailer offer a satisfaction guarantee, return policy, or warranty coverage? If you get a warranty, will you have to bring the scooter to a repair facility for service, or can they send someone to you?
  • Reputation. What do customers have to say about their experience with the business? Is it rated and/or accredited by the BBB?
  • TopConsumerReviews.com has reviewed and ranked the best Mobility Scooter stores available today. We hope these reviews help you find the right mobility scooter to maintain your active, healthy lifestyle!

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