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      November 17, 2018

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Mystery Shopping & How to Present Yourself While On the Job

 

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Mystery Shopping & How to Present Yourself While On the Job

The art of being a secret shopper is, you guessed it, operating in secrecy. Also known as mystery shopping, the industry is designed around a company who needs feedback and looks toward a third-party, independent evaluator for a professional assessment of what works and what does not. Whether it's a product or service, mystery shopping is a valuable tool in helping companies to improve their customer satisfaction and product development.

When you are hired as a mystery shopper, you will either be conducting your evaluation in person, via the telephone or online. If you are hired to assess a physical storefront, you will likely be entering into a store, possibly making a purchase and evaluating customer service. If your assignment involves actually going out and shopping, you will need to dress casually and in a way that you would normally dress for a day of shopping. The basis of secret shopping is to be secretive and to not let others know that they are being evaluated. If you show up in a business suit and look prepared to take notes, there won't be much of a mystery in your mystery shopping excursion. In a nutshell, you should dress according to the assignment. If you are shopping in a retail store, jeans and your favorite shirt will be ideal for casual wear. If you are dining out at a fine restaurant, spice things up with a formal touch.

If you are hired to conduct a mystery shopping evaluation via the internet or over the telephone, your attire will not be important. Instead, your professionalism will come into play greatly as you will be required to ask questions pertaining to your evaluation and in a way that makes you sound like a regular customer. Most companies value customer service and, as such, are looking for ways to improve their policies. If you are placing an order, you will need to determine how fast and convenient the checkout process is, whether or not any aspect was difficult or confusing and how quickly you received your order.

As a secret shopper, whether in person, over the phone or via the internet, you will need to master the combination of professionalism and subtlety. You need to have an eye for detail, which means you will need to be able to notice even the smallest detail that another may miss. Not only that, but you may need to find a way to convey that detail to the company through the form of a written evaluation.

Mystery shopping is designed to promote improvement, recognize achievement and learn from experience. As you become more knowledgeable in the industry and complete more evaluations, you will better realize what a company is looking for and how you can best achieve it. Perhaps you will be evaluating a hotel by staying overnight or a department store by making a small purchase. Whatever your assignment, being a professional mystery shopper can be both fun and financially rewarding. And best of all, you will never find yourself in a work slump when the assignments vary so greatly from one day to the next.

Consumer advice: Mystery shopping scam - busted!

There are a lot of reasons to be wary of mystery shopper opportunities. Let's dissect an actual example shared by a couple of our astute readers who called to see if this was just a scam and if so, to ...

Published:  Thu, 15 Nov 2018 04:00:00 GMT



Voice of the consumer: Scam shortchanges mystery shopper

This week, a man reached out to our 11 Call for Action team when he was tricked into thinking he landed a new job as a mystery shopper. It turns out it was just a scam, and he lost hundreds of ...

Published:  Sun, 04 Nov 2018 12:40:00 GMT



Mystery Shopper: Isle of Wight

The shopper wants to buy a holiday home on the Isle of Wight, costing about £300,000. She has a mortgage on her south London home, which is valued at £500,000. She wants to know whether she should rem...

Published:  Wed, 14 Nov 2018 03:36:00 GMT



Mystery Man Pays It Forward To NWA Veteran On Veterans Day

On Veterans Day, the 86-year-old Korean War veteran, who still works, was shopping for a new wood-burning ... Springdale on Sunday (Nov. 11) when the mystery man paid for the wood-burning stove ...

Published:  Tue, 13 Nov 2018 17:44:00 GMT



Mystery continues around 2016 fatal Inala hit-and-run

Mr Nguyen was hit by an unknown car on the evening of May 24, 2016, while walking home from Inala Shopping Centre. Van Phuc Nguyen, 50, was captured buying groceries at the Inala Woolworths prior to h...

Published:  Thu, 15 Nov 2018 03:55:00 GMT



Live 5 Scambusters: Avoiding a secret shopper scam

"One of the questions was, 'Would you like to be a secret shopper or mystery shopper'" Crim said. "I thought, yeah I'd love to do that." Here's how the secret shopper scam works. Typically an unsuspe...

Published:  Fri, 09 Nov 2018 03:23:00 GMT



Satterley mystery shop reveals big incentives for Melbourne land market

"Mystery shoppers have reported that a number of land estates have under-the-counter pricing discounts for people in a position to buy now," the Satterley Property Group founder and chief executive to...

Published:  Tue, 13 Nov 2018 05:47:00 GMT



Mystery as shopper spots UFO in skies above Exeter

A shopper was left mystified after a UFO appeared in the sky above Exeter's Ikea store. Steve Shaw saw the glowing sight moving through sky at around 4.30pm on Wednesday. Perplexed at what it might be ...

Published:  Thu, 15 Nov 2018 04:34:00 GMT



River Park openings: Two restaurants, a new store and a mystery for Fresno shopping area

River Park is getting a flurry of new businesses. Two new restaurants are opening, more are on the way and a new boutique is coming soon. Some of the businesses are going into buildings that have sat ...

Published:  Wed, 07 Nov 2018 09:45:00 GMT



Mystery in a Small Town: A Quiet Couple Shot Dead, Their Daughter Missing

Yet after three weeks, residents are left with a terrifying mystery that goes beyond the shocking deaths ... social media accounts show. She adores shopping and Starbucks Frappuccinos, her aunt, Jenni...

Published:  Mon, 05 Nov 2018 23:27:00 GMT



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