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      May 28, 2018

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Mystery Shopping & How to Present Yourself While On the Job

 

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Mystery Shopping & How to Present Yourself While On the Job

The art of being a secret shopper is, you guessed it, operating in secrecy. Also known as mystery shopping, the industry is designed around a company who needs feedback and looks toward a third-party, independent evaluator for a professional assessment of what works and what does not. Whether it's a product or service, mystery shopping is a valuable tool in helping companies to improve their customer satisfaction and product development.

When you are hired as a mystery shopper, you will either be conducting your evaluation in person, via the telephone or online. If you are hired to assess a physical storefront, you will likely be entering into a store, possibly making a purchase and evaluating customer service. If your assignment involves actually going out and shopping, you will need to dress casually and in a way that you would normally dress for a day of shopping. The basis of secret shopping is to be secretive and to not let others know that they are being evaluated. If you show up in a business suit and look prepared to take notes, there won't be much of a mystery in your mystery shopping excursion. In a nutshell, you should dress according to the assignment. If you are shopping in a retail store, jeans and your favorite shirt will be ideal for casual wear. If you are dining out at a fine restaurant, spice things up with a formal touch.

If you are hired to conduct a mystery shopping evaluation via the internet or over the telephone, your attire will not be important. Instead, your professionalism will come into play greatly as you will be required to ask questions pertaining to your evaluation and in a way that makes you sound like a regular customer. Most companies value customer service and, as such, are looking for ways to improve their policies. If you are placing an order, you will need to determine how fast and convenient the checkout process is, whether or not any aspect was difficult or confusing and how quickly you received your order.

As a secret shopper, whether in person, over the phone or via the internet, you will need to master the combination of professionalism and subtlety. You need to have an eye for detail, which means you will need to be able to notice even the smallest detail that another may miss. Not only that, but you may need to find a way to convey that detail to the company through the form of a written evaluation.

Mystery shopping is designed to promote improvement, recognize achievement and learn from experience. As you become more knowledgeable in the industry and complete more evaluations, you will better realize what a company is looking for and how you can best achieve it. Perhaps you will be evaluating a hotel by staying overnight or a department store by making a small purchase. Whatever your assignment, being a professional mystery shopper can be both fun and financially rewarding. And best of all, you will never find yourself in a work slump when the assignments vary so greatly from one day to the next.

"˜Secret shopper' scams continue to dupe victims

You find yourself holding the bag, embarrassed that you were conned so easily. The "secret shopper" or "mystery shopper" scam is making the rounds again, having proven a highly reliable way for scammers to persuade people to send them money.

Published:  Fri, 25 May 2018 09:49:00 GMT



Mystery Chinese buyers behind Dural's $10.85 million "˜holiday home'

A mystery Chinese buyer has caused waves in Sydney's Hills ... Dural's grand estates on the outskirts of Sydney have lured high-end shoppers from China in recent years, with the previous suburb high of $8.8 million set only last year by Yingxia Liu ...

Published:  Sat, 26 May 2018 07:26:00 GMT



MH17: The story behind the hunt for Russian mystery man involved in shooting down the plane

And then another break - because of an online shopping purchase. "We discovered his phone number ... July 2014 was a senior Russian military officer who had lived a life of mystery and continued to do so.

Published:  Fri, 25 May 2018 22:45:00 GMT



America's queen: Oprah steals show at royal wedding as she arrives with a mystery man and dances in her seat wearing Stella McCartney dress made with just 24 hours notice

Simply click below to start shopping... It was unclear if the man came with Oprah ... revealed King, She also siad that she had no idea who the mystery man with Oprah was and had never seen him before in her life. Once inside the church, Oprah spent ...

Published:  Sat, 19 May 2018 14:33:00 GMT



Shopping south of the border Here's what you can bring back with you

The mystery of Malaysian Airlines Flight 370 has captivated the world for more than four years, but for two retired Ottawa air accident investigators, it all comes down to six seconds. And the evidence from those final moments before the Boeing 777 ...

Published:  Sun, 27 May 2018 08:31:00 GMT



Elderly man whose card was declined at Aldi till in pension mix-up left stunned by mystery stranger's kind-hearted act

The cashier agreed to keep the 71-year-old's shopping while he returned to his home in Rochdale ... Manchester Evening News reports. The mystery stranger did not leave any contact details and asked the cashier to wish Alan a nice day.

Published:  Sat, 26 May 2018 11:20:00 GMT



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