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      July 23, 2019

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How to Present Yourself While Mystery Shopping

The art of being a secret shopper is, you guessed it, operating in secrecy. Also known as mystery shopping, the industry is designed around a company who needs feedback and looks toward a third-party, independent evaluator for a professional assessment of what works and what does not. Whether it's a product or service, mystery shopping is a valuable tool in helping companies to improve their customer satisfaction and product development.

When you are hired as a mystery shopper, you will either be conducting your evaluation in person, via the telephone or online. If you are hired to assess a physical storefront, you will likely be entering into a store, possibly making a purchase and evaluating customer service. If your assignment involves actually going out and shopping, you will need to dress casually and in a way that you would normally dress for a day of shopping. The basis of secret shopping is to be secretive and to not let others know that they are being evaluated. If you show up in a business suit and look prepared to take notes, there won't be much of a mystery in your mystery shopping excursion. In a nutshell, you should dress according to the assignment. If you are shopping in a retail store, jeans and your favorite shirt will be ideal for casual wear. If you are dining out at a fine restaurant, spice things up with a formal touch.

If you are hired to conduct a mystery shopping evaluation via the internet or over the telephone, your attire will not be important. Instead, your professionalism will come into play greatly as you will be required to ask questions pertaining to your evaluation and in a way that makes you sound like a regular customer. Most companies value customer service and, as such, are looking for ways to improve their policies. If you are placing an order, you will need to determine how fast and convenient the checkout process is, whether or not any aspect was difficult or confusing and how quickly you received your order.

As a secret shopper, whether in person, over the phone or via the internet, you will need to master the combination of professionalism and subtlety. You need to have an eye for detail, which means you will need to be able to notice even the smallest detail that another may miss. Not only that, but you may need to find a way to convey that detail to the company through the form of a written evaluation.

Mystery shopping is designed to promote improvement, recognize achievement and learn from experience. As you become more knowledgeable in the industry and complete more evaluations, you will better realize what a company is looking for and how you can best achieve it. Perhaps you will be evaluating a hotel by staying overnight or a department store by making a small purchase. Whatever your assignment, being a professional mystery shopper can be both fun and financially rewarding. And best of all, you will never find yourself in a work slump when the assignments vary so greatly from one day to the next.

Group Sales Mystery Shopping No Longer Best Way To Measure Sales Effectiveness

For decades, hotel management companies have contracted with outside mystery shopping firms to place telephone inquiry calls posing as prospects for groups, events, and corporate accounts, then report ...

Published:  Mon, 22 Jul 2019 18:58:00 GMT



Don't fall for it! Find out how to spot mystery shopping scams

Who wouldn't like to earn a little extra money, just by shopping or dining out? Being a mystery shopper can be fun and easy to do. Unfortunately, there's a good chance it's a scam. There are some ...

Published:  Sat, 20 Jul 2019 02:18:00 GMT



Don't get duped by mystery shopping job offer scams

JACKSONVILLE, Fla. - Let's face it, if it sounds too good to be true, it probably is. That's why the Federal Trade Commission is warning people about mystery shopper scams going around. In a perfect ...

Published:  Wed, 17 Jul 2019 15:41:00 GMT



Mystery serial pooper strikes in Japan

Tokyo authorities are searching for a mystery pooper who repeatedly has left feces in the same shopping district, a report said. The male perpetrator known as "Mr. Poop" has reportedly ...

Published:  Thu, 11 Jul 2019 10:28:00 GMT



Mystery Victorian Powerball winner claims $36.6 million windfall

The mystery man had one of three division-one winning entries ... Victorian division-one winning entry was sold at Mid-Town Lotto in Gisborne Central Shopping Centre. The store's owner John Kelly said ...

Published:  Sat, 20 Jul 2019 04:35:00 GMT



A mystery plan on Pacheco Street

Apartments at this location, a major intersection that's near shopping, might be a great thing as Santa Fe tries to deal with its housing shortage. Developers or the City Hall leaders proposing the ...

Published:  Sat, 20 Jul 2019 23:03:00 GMT



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