March 18, 2018

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Mystery Shopping & How to Present Yourself While On the Job


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Mystery Shopping & How to Present Yourself While On the Job

The art of being a secret shopper is, you guessed it, operating in secrecy. Also known as mystery shopping, the industry is designed around a company who needs feedback and looks toward a third-party, independent evaluator for a professional assessment of what works and what does not. Whether it's a product or service, mystery shopping is a valuable tool in helping companies to improve their customer satisfaction and product development.

When you are hired as a mystery shopper, you will either be conducting your evaluation in person, via the telephone or online. If you are hired to assess a physical storefront, you will likely be entering into a store, possibly making a purchase and evaluating customer service. If your assignment involves actually going out and shopping, you will need to dress casually and in a way that you would normally dress for a day of shopping. The basis of secret shopping is to be secretive and to not let others know that they are being evaluated. If you show up in a business suit and look prepared to take notes, there won't be much of a mystery in your mystery shopping excursion. In a nutshell, you should dress according to the assignment. If you are shopping in a retail store, jeans and your favorite shirt will be ideal for casual wear. If you are dining out at a fine restaurant, spice things up with a formal touch.

If you are hired to conduct a mystery shopping evaluation via the internet or over the telephone, your attire will not be important. Instead, your professionalism will come into play greatly as you will be required to ask questions pertaining to your evaluation and in a way that makes you sound like a regular customer. Most companies value customer service and, as such, are looking for ways to improve their policies. If you are placing an order, you will need to determine how fast and convenient the checkout process is, whether or not any aspect was difficult or confusing and how quickly you received your order.

As a secret shopper, whether in person, over the phone or via the internet, you will need to master the combination of professionalism and subtlety. You need to have an eye for detail, which means you will need to be able to notice even the smallest detail that another may miss. Not only that, but you may need to find a way to convey that detail to the company through the form of a written evaluation.

Mystery shopping is designed to promote improvement, recognize achievement and learn from experience. As you become more knowledgeable in the industry and complete more evaluations, you will better realize what a company is looking for and how you can best achieve it. Perhaps you will be evaluating a hotel by staying overnight or a department store by making a small purchase. Whatever your assignment, being a professional mystery shopper can be both fun and financially rewarding. And best of all, you will never find yourself in a work slump when the assignments vary so greatly from one day to the next.

'Shop It Stealth Notes' Mobile Application, transforming the mystery shopping landscape on a global scale

Saketh Ashvapuram, founder of 'Shop It Stealth Notes for Mystery shoppers' expressing his gratitude to the customers for making his app a success. Mystery shoppers all over the world now have something to be excited about. Tarushi Software Solutions would ...

Published:  Wed, 07 Mar 2018 13:06:00 GMT

Protecting yourself against 'Mystery Shopper' Scams

GREEN BAY, Wis. (WFRV-TV) - Some retailers hire marketing research companies to evaluate the quality of service in their stores. These companies use mystery shoppers to get the information anonymously. They assign a mystery shopper to make a particular ...

Published:  Tue, 06 Mar 2018 06:51:00 GMT

5 Ways a Mystery Shopper Program Can Improve the Guest Experience

Most restaurant operators are familiar with the concept of a mystery shopper; people who visit a restaurant and fill out a report based on their experience. It's a concept that's been around nearly as long as the restaurant business itself. But while ...

Published:  Fri, 09 Mar 2018 11:43:00 GMT

Russian spy mystery deepens as daughter confirmed as second victim

(CNN)A woman found unconscious on a shopping center bench in southern England next to a Russian former double agent is his daughter, a source told CNN on Tuesday. Sergei Skripal, 66, a former Russian military official convicted of spying for the UK ...

Published:  Tue, 06 Mar 2018 04:44:24 GMT

Gravestones mark family losses of Russian agent struck down by mystery substance

SALISBURY, England (Reuters) - In the years before Sergei Skripal was struck down with his daughter by a mystery substance outside a British shopping center, the former Russian double agent lost both a wife and a son. Their gravestones in London Road ...

Published:  Wed, 07 Mar 2018 08:22:00 GMT

Sleepy English city rocked by spy mystery

Police say they are still trying to establish what happened after a former Russian spy and his daughter were found unconscious outside a shopping centre in the picturesque English city of Salisbury, apparently poisoned.

Published:  Tue, 06 Mar 2018 09:11:00 GMT

Woman receives mystery package with powdery substance: Bainbridge Township Police Blotter

Theft, North Market Place Drive: While shopping with her mother March 4 at Target, a girl stole jewelry ad stored it in her jacket and boots. She was arrested and charged with theft after she made no attempt to pay for the items while at the checkout with ...

Published:  Thu, 08 Mar 2018 11:06:00 GMT

New Scotland Yard takes over investigation of spy's poisoning mystery

March 7 (UPI) --More information has been uncovered about a mysterious substance that's believed to have poisoned a former Russian spy and his daughter at a British shopping district, officials said. Speaking after a meeting with the British government's ...

Published:  Wed, 07 Mar 2018 05:09:00 GMT

Holmes at Kyoto Teramachi Sanjō Mystery Novels Get TV Anime This Summer

The anime will air this summer. The "light, antique mystery" series revolves around a "spiteful," handsome Kyoto boy and a high school girl. The story is set at an antique shop in Kyoto's Teramachi Sanjō shopping district. High school girl Aoi Mashiro ...

Published:  Sun, 11 Mar 2018 08:00:00 GMT

Freed Russian spy reportedly sickened after mystery exposure

National and local authorities said only that a man and a woman were found unconscious Sunday afternoon on a bench in a shopping mall in Salisbury, about 90 miles (145 kilometers) west of London. British media identified him as Sergei Skripal, 66 ...

Published:  Tue, 06 Mar 2018 06:48:00 GMT

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