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      January 20, 2019

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Mystery Shopping & How to Present Yourself While On the Job

 

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Mystery Shopping & How to Present Yourself While On the Job

The art of being a secret shopper is, you guessed it, operating in secrecy. Also known as mystery shopping, the industry is designed around a company who needs feedback and looks toward a third-party, independent evaluator for a professional assessment of what works and what does not. Whether it's a product or service, mystery shopping is a valuable tool in helping companies to improve their customer satisfaction and product development.

When you are hired as a mystery shopper, you will either be conducting your evaluation in person, via the telephone or online. If you are hired to assess a physical storefront, you will likely be entering into a store, possibly making a purchase and evaluating customer service. If your assignment involves actually going out and shopping, you will need to dress casually and in a way that you would normally dress for a day of shopping. The basis of secret shopping is to be secretive and to not let others know that they are being evaluated. If you show up in a business suit and look prepared to take notes, there won't be much of a mystery in your mystery shopping excursion. In a nutshell, you should dress according to the assignment. If you are shopping in a retail store, jeans and your favorite shirt will be ideal for casual wear. If you are dining out at a fine restaurant, spice things up with a formal touch.

If you are hired to conduct a mystery shopping evaluation via the internet or over the telephone, your attire will not be important. Instead, your professionalism will come into play greatly as you will be required to ask questions pertaining to your evaluation and in a way that makes you sound like a regular customer. Most companies value customer service and, as such, are looking for ways to improve their policies. If you are placing an order, you will need to determine how fast and convenient the checkout process is, whether or not any aspect was difficult or confusing and how quickly you received your order.

As a secret shopper, whether in person, over the phone or via the internet, you will need to master the combination of professionalism and subtlety. You need to have an eye for detail, which means you will need to be able to notice even the smallest detail that another may miss. Not only that, but you may need to find a way to convey that detail to the company through the form of a written evaluation.

Mystery shopping is designed to promote improvement, recognize achievement and learn from experience. As you become more knowledgeable in the industry and complete more evaluations, you will better realize what a company is looking for and how you can best achieve it. Perhaps you will be evaluating a hotel by staying overnight or a department store by making a small purchase. Whatever your assignment, being a professional mystery shopper can be both fun and financially rewarding. And best of all, you will never find yourself in a work slump when the assignments vary so greatly from one day to the next.

Any Questions #386: Mystery Hunt

Mystery Machine Extra credit 1 ... 4:36 WAMC's Ian Pickus and resident quizzer Mike Nothnagel swap seats for a holiday shopping spree. Listen Listening... 4:33 WAMC's Ian Pickus and resident quizzer M...

Published:  Sat, 19 Jan 2019 06:46:00 GMT



Mystery as a body is found near a popular shopping centre in Melbourne's north

Investigators are baffled after a body was found near a Melbourne shopping centre on Wednesday morning. Police were called to Main Drive near Plenty Road in the suburb of Bundoora at 7am. The body has ...

Published:  Tue, 15 Jan 2019 10:15:00 GMT



Here's the reality of being a mystery shopper, and how to find a company that's legit

Being a mystery shopper is more involved than a lot of people think. You have to apply, qualify, sign a contract, request specific assignments, get the assignments, complete the assignment on time ...

Published:  Mon, 14 Jan 2019 22:08:00 GMT



DrakeMall - A New mystery Brand in Discount Shopping and Gift Card System

What if I was to tell you that you could win an iPhone XS Max You probably would call me a liar, but that is definitely how things work with Drakemall. You can win other items too, including a ...

Published:  Tue, 08 Jan 2019 11:36:00 GMT



"śMystery Shopper' Experiment Finds Charters Often Snub Those With Special Needs

Inquiries to thousands of schools across the country show that students with special needs are routinely ignored by charter schools before they even get a chance to apply. In a "mystery shopper" exper...

Published:  Thu, 10 Jan 2019 21:19:00 GMT



Coast Guard urges furloughed members to become "mystery shoppers" to pay bills

The U.S. Coast Guard published and later removed a tip sheet urging furloughed members to supplement their income during the partial government shutdown by taking on odd jobs. The Coast Guard, the onl...

Published:  Thu, 10 Jan 2019 22:00:00 GMT



Coast Guard's Shutdown Advice To Members: 'Be A Mystery Shopper'

The advice Spend less, find a babysitting gig, host a garage sale or become a "mystery shopper." The worst-case scenario was listed at the bottom of the five-page informational packet: "Bankruptcy is ...

Published:  Wed, 09 Jan 2019 20:03:00 GMT



Coast Guard tells employees affected by shutdown to 'have a garage sale,' walk pets or become 'a mystery shopper'

Let them eat odd jobs. The U.S. Coast Guard offered its employees a set of tonedeath tips Wednesday on how to deal with the crippling government shutdown that has cut off their paychecks, suggesting t...

Published:  Wed, 09 Jan 2019 04:55:00 GMT



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