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      February 17, 2019

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About Face vs Best Mark

Best Mystery Shopping Programs

To help you find the Best Mystery Shopping, TopConsumerReviews.com provides you with an in-depth comparison of About Face and Best Mark.

To see ALL of our reviews for the Best Mystery Shopping, please Click Here

Who wouldn't love to get paid to shop, eat out, or go to the movies? That may sound too good to be true, but thousands of mystery shoppers across the US and Canada are doing just that: getting paid to visit restaurants, retail stores, and even theme parks in order to provide a customer's perspective on the cleanliness, service, and overall experience at the location.

How does mystery shopping work? Most "secret shoppers", as they are also known, are hired by third-party companies that specialize in helping businesses evaluate their performance. These third-party providers maintain a database of all of the current opportunities in your area, allowing you to apply for the jobs you'd like to do.

Continue reading below reviews

Best Reviews

2019

Mystery Shopping Reviews

5 stars
About Face

ABOUT FACE Visit Site

Types:

Automotive, Banking/Financial, B2B, Fast Food, Gas Station/Convenience Store, Government, Grocery, Healthcare, Home/Apartment, Insurance, Lodging, Restaurant (Casual and Fine Dining), Retail, Shipping/Freight/Postal, Storage, Telephone, Transportation

TopConsumerReviews.com Best-In-Class Blue Ribbon Award If you're looking for an easy-to-understand, helpful introduction into all things mystery shopping, you'll love AboutFace. From the very first "Become a Mystery Shopper" page, they make it very clear what to expect, from your Independent Contractor Agreement to the steps of their assignment process.

Don't get bogged down by all the words on that page, though. Click on the links in the upper right-hand side of the page (or the three horizontal bars, if you're on a mobile device) to see why AboutFace is the name to know. For example, in the Shop with Us section, you'll find links for why you should partner with them: their A+ rating with the BBB, toll-free number for any questions you may have, and a description of other benefits are all there. Also, according to that page, AboutFace offers more than mystery shopping - you can also take advantage of opportunities in field research, focus groups, even product demonstrations.

You also want to check out the Resources tab. Whether you decide to work with AboutFace or through a different mystery shopping provider, the information AboutFace offers can help you be successful. From how to use mobile devices to choose available shopping opportunities or submit reports, to the basic steps for how to have a successful evaluation, you'll go into the working relationship knowing exactly what's expected of you. They don't want there to be any "mystery" involved when it comes to turning in your work, so they give their shoppers clear expectations from the start.

And, of course, the Shopper FAQ page is the best resource for any other questions that prospective mystery shoppers tend to have. On that page, you'll see how often and in what method to expect payment (45 days after you submit your shop and via PayPal, by the way), as well as links to AboutFace's social media accounts. We strongly recommend you give those a click even before signing up; according to the FAQ, AboutFace uses those channels to let their shoppers know in advance about any upcoming projects that might be of interest.

AboutFace has a great reputation among mystery shoppers for high-quality shops, excellent shopper support, and on-time payments. Combined with an A+ rating from the Better Business Bureau, those marks of success mean that AboutFace should be at the top of your list when deciding which mystery shopping provider to choose as your partner.

Visit Site

4 stars
Best Mark

BEST MARK Visit Site

Types:

Automotive, Banking/Financial, Entertainment (theatre, theme park), Gas Station/C-Store, Grocery, Health Care, Insurance, Lodging (hotel, motel, inns, etc.), Restaurant F&B (casual & fine dining), Retail - General, Restaurant F&B (Casual & Fine Dining)

With more than 10,000 mystery shopping opportunities per month, it's no surprise that BestMark is a popular choice among secret shoppers. This provider has over 500,000 contractors working as mystery shoppers, doing observations and evaluations at hotels, restaurants, and many other locations.

We love how much information BestMark provides prior to signing up for a mystery shopping account. There are clear descriptions of the qualifications you need in order to apply (be aware that this is one of the few companies that require mystery shoppers to be at least 19, not 18). You can even click on the link for your particular state to see if they typically have shops near your location.

Where you'll find the bulk of the information you're looking for is on the BestMark FAQ, using the link on the right side of the mystery shopper main page. There you'll find a very detailed list of the kinds of specifics you'll need to include as you evaluate restaurants, hotels, gas stations and more. Pay close attention: one of the most common complaints about BestMark - and many other mystery shopping providers - is that they expect perfection in the evaluations submitted by their secret shoppers. The FAQ also spells out the compensation process at BestMark, one of the few companies in our review that does not use PayPal or another electronic form of payment delivery but rather uses traditional paper checks that are sent 3-4 weeks after a shop is complete.

For that reason, we were surprised to see that BestMark allows shoppers to join their team either by entering an email address or by connecting using Facebook. Whichever route you choose, be aware that you'll have to verify your information (e.g. clicking on a verification link sent to your email), so you won't be able to enter fake details just to get a look at their application process or shopper portal.

Another aspect that makes BestMark more appealing to mystery shoppers is that they also offer the opportunity to work as an Exit Interviewer. If the "cloak and dagger" of being a hidden evaluator doesn't appeal to you, you may prefer this style of evaluation: gathering information from customers as they leave a store rather than sneakily observing what goes on inside.

So, what do experienced mystery shoppers have to say about working as a contractor for BestMark? Overall, comments are positive and include praise such as "fast pay", "clear requirements", and "great way to get oil changes and tire rotations for free". Many contractors said that yes, car dealerships are one of the most frequent types of shops available. On the downside, we saw several people with the same comment that there weren't always many jobs to choose from in one's local area, making it more likely that they had to travel farther than their preferred location if they wanted to do any mystery shops.

Generally speaking, BestMark offers a good amount of information prior to the signup process and has a strong reputation in the mystery shopping industry for paying quickly and being very clear with their shop requirements. If you choose to sign up as a mystery shopper with BestMark, with luck you'll be able to find many of their 10,000+ assignments in your local area!

Visit Site

Continued from above

Sometimes, if there's a high-priority shop near you, you may even receive a direct invitation to do the assignment. Of course, in order to be eligible, you'll likely have to fill out an application to be accepted as a mystery shopper for each provider that interests you.

Payment varies by company; some mystery shops pay you for your time, while others reimburse you for making a purchase that you get to keep. In either case, you'll be expected to fill out some kind of survey or evaluation regarding your experience in order to get paid. Most mystery shopping companies make payments via PayPal, though some still use traditional paper checks for their contractors.

No matter which mystery shopping company you choose, however, you should never have to pay to be a secret shopper: though you can opt for shopper training and certification to increase your chances of being selected for certain jobs, joining a reputable company's shopper database shouldn't cost you anything.

When considering the many different companies that specialize in hiring mystery shoppers, there are several aspects to keep in mind. Some of these include:

  • Selection. How many businesses does the company work with? Do they have any businesses that you'd enjoy reviewing?
  • Transparency. Does the company offer plenty of information upfront about their process for hiring mystery shoppers? Or do you have to give them your information first?
  • Reputation. Does the mystery shopping company have a good track record for quality jobs, on-time payments, and support for their secret shoppers?

TopConsumerReviews.com has reviewed and ranked the best mystery shopping providers available today. We hope this free information gets you on the road to your secret shopping experience right away!

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