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      January 22, 2019

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About Face vs Second To None

Best Mystery Shopping Programs

To help you find the Best Mystery Shopping, TopConsumerReviews.com provides you with an in-depth comparison of About Face and Second To None.

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Who wouldn't love to get paid to shop, eat out, or go to the movies? That may sound too good to be true, but thousands of mystery shoppers across the US and Canada are doing just that: getting paid to visit restaurants, retail stores, and even theme parks in order to provide a customer's perspective on the cleanliness, service, and overall experience at the location.

How does mystery shopping work? Most "secret shoppers", as they are also known, are hired by third-party companies that specialize in helping businesses evaluate their performance. These third-party providers maintain a database of all of the current opportunities in your area, allowing you to apply for the jobs you'd like to do.

Continue reading below reviews

Best Reviews

2019

Mystery Shopping Reviews

5 stars
About Face

ABOUT FACE Visit Site

Types:

Automotive, Banking/Financial, B2B, Fast Food, Gas Station/Convenience Store, Government, Grocery, Healthcare, Home/Apartment, Insurance, Lodging, Restaurant (Casual and Fine Dining), Retail, Shipping/Freight/Postal, Storage, Telephone, Transportation

TopConsumerReviews.com Best-In-Class Blue Ribbon Award If you're looking for an easy-to-understand, helpful introduction into all things mystery shopping, you'll love AboutFace. From the very first "Become a Mystery Shopper" page, they make it very clear what to expect, from your Independent Contractor Agreement to the steps of their assignment process.

Don't get bogged down by all the words on that page, though. Click on the links in the upper right-hand side of the page (or the three horizontal bars, if you're on a mobile device) to see why AboutFace is the name to know. For example, in the Shop with Us section, you'll find links for why you should partner with them: their A+ rating with the BBB, toll-free number for any questions you may have, and a description of other benefits are all there. Also, according to that page, AboutFace offers more than mystery shopping - you can also take advantage of opportunities in field research, focus groups, even product demonstrations.

You also want to check out the Resources tab. Whether you decide to work with AboutFace or through a different mystery shopping provider, the information AboutFace offers can help you be successful. From how to use mobile devices to choose available shopping opportunities or submit reports, to the basic steps for how to have a successful evaluation, you'll go into the working relationship knowing exactly what's expected of you. They don't want there to be any "mystery" involved when it comes to turning in your work, so they give their shoppers clear expectations from the start.

And, of course, the Shopper FAQ page is the best resource for any other questions that prospective mystery shoppers tend to have. On that page, you'll see how often and in what method to expect payment (45 days after you submit your shop and via PayPal, by the way), as well as links to AboutFace's social media accounts. We strongly recommend you give those a click even before signing up; according to the FAQ, AboutFace uses those channels to let their shoppers know in advance about any upcoming projects that might be of interest.

AboutFace has a great reputation among mystery shoppers for high-quality shops, excellent shopper support, and on-time payments. Combined with an A+ rating from the Better Business Bureau, those marks of success mean that AboutFace should be at the top of your list when deciding which mystery shopping provider to choose as your partner.

Visit Site

3 stars
Second To None

SECOND TO NONE Visit Site

Types:

Automotive, Banking/Financial, Business-to-Business, Fast Food, Gas Station/C-Store, Government, Grocery, Health Care, Home/Apartment, Insurance, Lodging (hotel, motel, inns, etc.), Restaurant F&B (casual & fine dining), Retail - General, Shipping/Freight/Postal, Telephone, Tourism

Based out of Ann Arbor, MI, Second To None has been in business since 1989 and has worked with leading brands in the US and Canada to improve their customer experience.

On Second To None's main mystery shopper page, you'll find a general overview of what makes a successful mystery shopper and the benefits of doing this type of work. We found most of the information to be too generic to be useful; most people interested in mystery shopping already know that it allows them to earn extra income according to their own schedule, and that they're expected to have excellent skills with respect to observation, writing, and speaking. We would have liked to see more specifics about Second To None's approach to secret shopping: do they use an app for job notifications and evaluations? What does the shopper portal look like? How often do they pay their contractors? None of these questions are answered on the shoppers' info page.

While you can enter fake details to create an account if you'd like to see what the signup process includes, along with the independent contractor agreement, you are required to click on a link that is sent in a verification email. So, at the very least, you'll want to provide an accurate email address to see what STN has to offer. Fortunately, in creating that "placeholder' account, you will not have to include a Social Security Number.

We would have loved to rank Second To None higher, because we found many positive comments from current and previous mystery shoppers. But, in comparison with other secret shopping providers, this company has much less information to help a prospective contractor make the decision. We'd easily move them up in the rankings if their site included more in-depth details, such as a video showing the shopper dashboard or an FAQ page explaining their payment schedule/process, any use of mobile devices for their shops, or even access to a live list of shops in a person's area.

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Continued from above

Sometimes, if there's a high-priority shop near you, you may even receive a direct invitation to do the assignment. Of course, in order to be eligible, you'll likely have to fill out an application to be accepted as a mystery shopper for each provider that interests you.

Payment varies by company; some mystery shops pay you for your time, while others reimburse you for making a purchase that you get to keep. In either case, you'll be expected to fill out some kind of survey or evaluation regarding your experience in order to get paid. Most mystery shopping companies make payments via PayPal, though some still use traditional paper checks for their contractors.

No matter which mystery shopping company you choose, however, you should never have to pay to be a secret shopper: though you can opt for shopper training and certification to increase your chances of being selected for certain jobs, joining a reputable company's shopper database shouldn't cost you anything.

When considering the many different companies that specialize in hiring mystery shoppers, there are several aspects to keep in mind. Some of these include:

  • Selection. How many businesses does the company work with? Do they have any businesses that you'd enjoy reviewing?
  • Transparency. Does the company offer plenty of information upfront about their process for hiring mystery shoppers? Or do you have to give them your information first?
  • Reputation. Does the mystery shopping company have a good track record for quality jobs, on-time payments, and support for their secret shoppers?

TopConsumerReviews.com has reviewed and ranked the best mystery shopping providers available today. We hope this free information gets you on the road to your secret shopping experience right away!

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