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      July 18, 2019

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Shopper's View vs Sinclair Customer Metrics

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To help you find the Best Mystery Shopping, TopConsumerReviews.com provides you with an in-depth comparison of Shopper's View and Sinclair Customer Metrics.

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Who wouldn't love to get paid to shop, eat out, or go to the movies? That may sound too good to be true, but thousands of mystery shoppers across the US and Canada are doing just that: getting paid to visit restaurants, retail stores, and even theme parks in order to provide a customer's perspective on the cleanliness, service, and overall experience at the location.

How does mystery shopping work? Most "secret shoppers", as they are also known, are hired by third-party companies that specialize in helping businesses evaluate their performance. These third-party providers maintain a database of all of the current opportunities in your area, allowing you to apply for the jobs you'd like to do.

Continue reading below reviews

Best Reviews

2019

Mystery Shopping Reviews

4.5 stars
Shopper's View

SHOPPER'S VIEW Visit Site

Types:

Banking/Financial, Health Care, Retail - General, Sporting Events and more

Based in Western Michigan, Shoppers' View has been in business for more than 20 years. With an A+ rating at the Better Business Bureau, this provider is a trusted name in the secret shopping industry.

Your best resource on the Shoppers' View site is their FAQ. There, you'll find all of their most commonly-asked questions about what's expected of their mystery shopping contractors. You'll particularly like that Shoppers' View pays twice per month via PayPal, rather than once a month or less frequently like some of their competitors. Shoppers' View also pays $5 for every new secret shopper you refer that completes a successful shop within 60 days of your referral.

We also recommend that you watch the video on the Shoppers intro page. It'll give you an excellent window into the company overall, including their shopper dashboard, training, and types of jobs that are typically available. In that video, we were impressed to learn that Shoppers' View is a founding member of the MSPA, the primary overseeing association for mystery shopping companies.

When you go to the mystery shopper sign up page, you'll find another intro video. This one is different from the previously described video and will give you a walk-through of the application process. It's a great way to see exactly what the application involves before you provide them with any of your personal information.

Experienced mystery shoppers who work with Shoppers' View have positive things to say about the working relationship. Payments are almost always on time and as expected, and the help offered to contractors is usually helpful and supportive.

Although we felt that it would have been useful to see more specifics about Shoppers' View, especially with respect to the types of jobs they typically offer, we were impressed by their reputation and the useful videos for prospective shoppers. They're definitely a company to consider for your mystery shopping work.

Visit Site

3 stars
Sinclair Customer Metrics

SINCLAIR CUSTOMER METRICS Visit Site

Types:

Banking, Convenience Stores, Grocery, Quick-Serve Restaurants, Restaurants, Retail

Sinclair Customer Metrics has been in business for more than 40 years, making them a well-established business when it comes to mystery shopping. Their primary industries for secret shoppers include restaurants, banks, convenience stores and supermarkets.

Some of those shops are done via video. From what we were able to determine from other shoppers' reviews, you rent the video equipment from Sinclair in order to evaluate the business.

Sinclair has a good reputation among secret shoppers. At the time of our review, they had an A+ rating with the Better Business Bureau and were among the top three picks for many experienced mystery shoppers.

Where Sinclair fell short for us was on their New Shopper page. Where most of their competitors have ample information for their prospective secret shoppers prior to applying, Sinclair's page was very basic and outdated-looking. In order to get any information, we had to enter our name and a valid email address. From there, we were taken to their requirements checklist, which includes an information page for new shoppers, Sinclair's independent contractor agreement, the online application, and a "New Shopper Challenge". Sinclair doesn't allow you to access all four requirements at once; you have to complete one step before being given access to the next.

Because Sinclair has such a solid track record among established secret shoppers, we're fairly confident that you'd have a positive experience working with them as a new mystery shopper. However, to be competitive with other mystery shopping providers, Sinclair would do well to increase the amount of information they offer to prospective contractors instead of making them jump through a number of hoops first.

Visit Site

Continued from above

Sometimes, if there's a high-priority shop near you, you may even receive a direct invitation to do the assignment. Of course, in order to be eligible, you'll likely have to fill out an application to be accepted as a mystery shopper for each provider that interests you.

Payment varies by company; some mystery shops pay you for your time, while others reimburse you for making a purchase that you get to keep. In either case, you'll be expected to fill out some kind of survey or evaluation regarding your experience in order to get paid. Most mystery shopping companies make payments via PayPal, though some still use traditional paper checks for their contractors.

No matter which mystery shopping company you choose, however, you should never have to pay to be a secret shopper: though you can opt for shopper training and certification to increase your chances of being selected for certain jobs, joining a reputable company's shopper database shouldn't cost you anything.

When considering the many different companies that specialize in hiring mystery shoppers, there are several aspects to keep in mind. Some of these include:

  • Selection. How many businesses does the company work with? Do they have any businesses that you'd enjoy reviewing?
  • Transparency. Does the company offer plenty of information upfront about their process for hiring mystery shoppers? Or do you have to give them your information first?
  • Reputation. Does the mystery shopping company have a good track record for quality jobs, on-time payments, and support for their secret shoppers?

TopConsumerReviews.com has reviewed and ranked the best mystery shopping providers available today. We hope this free information gets you on the road to your secret shopping experience right away!

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