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Mystery Shopping Is A Big Business

In this decade, mystery shopping is one of the hottest trends found in any store. In the United States alone, the industry is valued at over $600 million with no signs of slowing down. Although practically every industry enlists the services of mystery shopping, the top companies known to hire secret shoppers, including retail, banking/financial, fast food and gas station/convenience store outlets.

Mystery shopping allows for individuals to pose as regular customers while they are, in fact, actually evaluating a business, product or service. Secret shoppers, also known as mystery shoppers, work on their own schedule and enjoy all of the conveniences that go along with being self-employed. In addition, secret shoppers often get to enjoy a host of products and/or services free of charge.

Although being a secret shopper can certainly be fun, much like any other job, the work is very serious. The goal of mystery shopping is to provide an unbiased evaluation regarding a company's customer service, product quality and/or availability and overall shopping experience. Generally, businesses use mystery shopping reports as a way of improving their company.

If you are searching for a mystery shopping job, it's a good idea to work with more than one company. This is especially true if you hope to receive a steady workflow. When you sign up with a mystery shopping company, you may be asked to sign a confidentiality agreement and/or permit the company to perform a background check.

When you receive an assignment as a secret shopper, you will be given a set of guidelines to follow during your evaluation. In most cases, you will also be given a questionnaire to complete that will serve as your evaluation. Most questions require standard, one word answers. Others, however, may require that you elaborate on a certain experience or explain your take on one or more business policies.

If you plan to make mystery shopping either a part or full-time career, you will need to act professionally, uphold every aspect of any/all contracts, remain motivated to work hard and take pride in each evaluation. Every secret shopper needs to possess an eye for detail, which means you will notice even the smallest of points that others may overlook. Because your evaluation will be in written form, you must also have the ability to write clearly and effectively.

Mystery shopping is one of the best and most effective ways for companies to learn what works and what does not. If you have ever walked into a store and noticed a comment box, then you have already experienced a company who values opinions and is looking for ways to improve the overall experience of their customers. A secret shopper is the live version of a comment box and, in exchange for financial compensation, will produce a well-written evaluation that can be used to improve every aspect of a business. Although they work in secret, there really is no mystery as to why every industry values the work of a secret shopper and the valuable information that only they can provide.

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Mystery Shopping In The News

WBAMC mystery shopper aims to gauge patient experience

William Beaumont Army Medical Center's Patient Assistance Office recently kicked off a program to measure quality of outpatient encounters and provide immediate feedback to providers, clinics and othe...

Published:  Fri, 20 Jul 2018 09:21:00 GMT



'Long Island Medium' Star Larry Caputo's Mystery Shopping Girl Revealed

Theresa Caputo's estranged husband, Larry Caputo, is getting cozy with a woman he, ironically, met through "Long Island Medium" ... and yet no one saw it coming. Sources close to the 'LIM' star tell ...

Published:  Mon, 16 Jul 2018 14:32:00 GMT



'Mystery shopper' scam revealed

When Maureen Pazos applied for a job as a secret shopper, she wasn't sure what to expect. A few weeks later a priority mail envelope came from a company stating she'd been hired and sent her a check f...

Published:  Mon, 16 Jul 2018 16:47:00 GMT



Cellar-dwelling fish are a mystery in South Philadelphia's Navy Yard

Some speculate that their forebears were introduced to the eight-story building on Kitty Hawk Avenue at 12 th Street as a form of insect control, as occurred a few years ago at an abandoned shopping m...

Published:  Thu, 19 Jul 2018 11:39:00 GMT



Auto Dealership Mystery Shopping Indicates Which Brands Rock

A by-brand mystery-shopping study of how well auto dealerships deliver customer satisfaction indicates top scorers had something in common: They helped customers more. ""˜Helpful' is one word that dete...

Published:  Mon, 09 Jul 2018 04:31:00 GMT



Secret shopper scams on the rise

WEBVTT IS LIVE WITH THE BIG STORY. >> IT'S NOT A NEW SCAM, SECRET SHOPPER OR MYSTERY SHOPPER SCHEMES HAVE EXISTED FOR MORE THAN A DECADE, BUT THE BETTER BUSINESS BUREAU SAYS THEY'RE BECOMING POPULAR A...

Published:  Wed, 18 Jul 2018 16:14:00 GMT



Accused murderer said 'mystery men' dismembered victim: police

Murder suspect went on shopping spree in bloody SUV ... him to meet them near the two-track where Keenan's body was disposed, Mercer said. It was the mystery men who removed Keenan's body from the Tah...

Published:  Thu, 19 Jul 2018 15:32:00 GMT



Boots mystery No7 Beauty Vault bundle finally goes on sale - and all these goodies are included

The mysterious Boots No7 Beauty Vault has finally gone on sale. Shoppers who love the retailer's No7 beauty range can now snap up the incredible £30 bundle, which is filled with items worth £90, both ...

Published:  Thu, 19 Jul 2018 01:46:00 GMT



'Long Island Medium' Star Theresa's Estranged Husband Shopping with Mystery Woman

The estranged husband of "Long Island Medium" star Theresa Caputo apparently has a thing for platinum blondes ... because he's got another one by his side. Larry Caputo was spotted shopping with a mys...

Published:  Sun, 15 Jul 2018 00:40:00 GMT



Mystery To Me

Mystery To Me is a bookstore for everyone who loves mystery and anyone who celebrates local bookstores. We offer mystery books that are new, not so new and gently used. Stop by for great events includ...

Published:  Tue, 17 Jul 2018 15:34:00 GMT




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