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IntelliShop vs Sinclair Customer Metrics

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INTELLISHOP

IntelliShop is another one of the "old guard" when it comes to mystery shopping. In business since the 1990s, this provider maintains an "A" rating with the Better Business Bureau and was named a 2017 Top Company for Shopper Insights by Quirk's Magazine.

We like the amount of detail offered on the main shopper page. You can expect an application process that involves filling out their form, taking a brief aptitude test, and downloading the apps that they use for shop notifications and verification of your geographic location (the apps are free and optional). There's also a great section that includes four topic areas: News and Alerts, Shopper FAQ, Job Board Basics, and Insite 101. We strongly suggest you take the time to go through those sections, as they contain everything you need to know before applying to work with IntelliShop. The application itself goes through a system known as SASSIE; if you've applied with other mystery shopping companies, you'll find this application to be very familiar.

For newer shoppers, IntelliShop may be a lot to handle. In looking through the five dozen complaints on the BBB site, a common thread seemed to emerge: mystery shoppers who hadn't followed all of the requirements to the letter were being denied payment for their jobs. In an industry like mystery shopping, it is critical that every instruction be followed to the letter in order for the evaluation to be valid and submittable to the end client. While it is absolutely understandable for IntelliShop to have such high standards, we found secret shopper comments in other places saying that their representatives can be overly negative when relaying their concerns on incorrectly-completed shopping assignments.

IntelliShop checks the boxes, so to speak, when it comes to providing thorough information before applying and an easy-to-understand process. They also have a long history in the mystery shopping industry. But, if you're brand-new to being a secret shopper, you'll want to make sure you pay meticulous attention to detail when filling out your shop evaluations in order to have a successful experience.

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SINCLAIR CUSTOMER METRICS

Sinclair Customer Metrics has been in business for more than 40 years, making them a well-established business when it comes to mystery shopping. Their primary industries for secret shoppers include restaurants, banks, convenience stores and supermarkets.

Some of those shops are done via video. From what we were able to determine from other shoppers' reviews, you rent the video equipment from Sinclair in order to evaluate the business.

Sinclair has a good reputation among secret shoppers. At the time of our review, they had an A+ rating with the Better Business Bureau and were among the top three picks for many experienced mystery shoppers.

Where Sinclair fell short for us was on their New Shopper page. Where most of their competitors have ample information for their prospective secret shoppers prior to applying, Sinclair's page was very basic and outdated-looking. In order to get any information, we had to enter our name and a valid email address. From there, we were taken to their requirements checklist, which includes an information page for new shoppers, Sinclair's independent contractor agreement, the online application, and a "New Shopper Challenge". Sinclair doesn't allow you to access all four requirements at once; you have to complete one step before being given access to the next.

Because Sinclair has such a solid track record among established secret shoppers, we're fairly confident that you'd have a positive experience working with them as a new mystery shopper. However, to be competitive with other mystery shopping providers, Sinclair would do well to increase the amount of information they offer to prospective contractors instead of making them jump through a number of hoops first.

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Mystery Shopping

To help you find the Best Mystery Shopping, TopConsumerReviews.com provides you with an in-depth comparison of IntelliShop and Sinclair Customer Metrics.

Who wouldn't love to get paid to shop, eat out, or go to the movies? That may sound too good to be true, but thousands of mystery shoppers across the US and Canada are doing just that: getting paid to visit restaurants, retail stores, and even theme parks in order to provide a customer's perspective on the cleanliness, service, and overall experience at the location.

How does mystery shopping work? Most "secret shoppers", as they are also known, are hired by third-party companies that specialize in helping businesses evaluate their performance. These third-party providers maintain a database of all of the current opportunities in your area, allowing you to apply for the jobs you'd like to do.

Sometimes, if there's a high-priority shop near you, you may even receive a direct invitation to do the assignment. Of course, in order to be eligible, you'll likely have to fill out an application to be accepted as a mystery shopper for each provider that interests you.

Payment varies by company; some mystery shops pay you for your time, while others reimburse you for making a purchase that you get to keep. In either case, you'll be expected to fill out some kind of survey or evaluation regarding your experience in order to get paid. Most mystery shopping companies make payments via PayPal, though some still use traditional paper checks for their contractors.

No matter which mystery shopping company you choose, however, you should never have to pay to be a secret shopper: though you can opt for shopper training and certification to increase your chances of being selected for certain jobs, joining a reputable company's shopper database shouldn't cost you anything.

When considering the many different companies that specialize in hiring mystery shoppers, there are several aspects to keep in mind. Some of these include:

  • Selection. How many businesses does the company work with? Do they have any businesses that you'd enjoy reviewing?
  • Transparency. Does the company offer plenty of information upfront about their process for hiring mystery shoppers? Or do you have to give them your information first?
  • Reputation. Does the mystery shopping company have a good track record for quality jobs, on-time payments, and support for their secret shoppers?

TopConsumerReviews.com has reviewed and ranked the best mystery shopping providers available today. We hope this free information gets you on the road to your secret shopping experience right away!



Benefits of Mystery Shopping

If you're thinking of becoming a mystery shopper, there are a number of benefits awaiting you. In addition to terrific hours, the convenience of taking a family vacation without asking the boss and having more fun at any job than most people will ever dream of having, you will enjoy the potential for a decent income at a job that offers plenty of free perks. Below are just a handful of detailed benefits for mystery shoppers.

Flexible work schedule. When you get a job as a mystery shopper, you receive paperwork necessary for your evaluation and you will enjoy being able to arrive at work according to your own schedule. Once you have completed your assessment, you simply fill out the evaluation and submit it to the company that hired you. Being able to set your own hours and work as much or as little as you want are two of the greatest benefits to being a mystery shopper.

Variety. Instead of sitting in the same old office and staring out the same old window every day, mystery shopping offers a literal change in scenery. One day you may be evaluating a retail store, the next a fine restaurant and the next a movie theater. Can you imagine being paid to watch a movie or dine out? If you would enjoy getting out of a career slump, mystery shopping may be the boost that you need.

Income potential. Whether you want to participate in mystery shopping as a way to earn a few extra bucks or you want to turn it into a part or full-time career, the choice is yours. The more mystery shopping companies that you sign up with, the more income you may receive. As is the case with anything, your reward(s) that you receive will largely be determined by your efforts.

Be in business for yourself. The fact is that you are the best boss that you will ever have. When you work for yourself as a mystery shopper, you are working on your schedule, according to your hours and have more control over your income. Self-employed individuals receive tax advantages, receive higher rates of pay and are much more likely to enjoy their work.

Free stuff. When you are a mystery shopper, you are assigned a job that requires you to evaluate either a product or service. You will be given specific instructions as to what items, if any, are required to be purchased in accordance with your evaluation. Whether it is a slice of pizza or a pair of sunglasses, you will almost always be reimbursed for the cost of these items by the company who hires you as a mystery shopper. What this means for you is, in addition to being compensated financially for your job, you will also often enjoy the benefits of freebies.

Interesting work. At the end of the day, which side of the customer counter would you prefer to be on? Would you rather be the cashier ringing up the purchase or would you rather be shopping and getting paid for it? If you are like most, the latter is the most appealing option. When you are a mystery shopper, your work is never boring because it varies from one day to the next. You can never get bored by seeing the same people every day or doing the same activities. Mystery shopping will keep you stepping high and well over any slumps that a traditional job may offer.

 



Mystery Shopping In The News

Consumer advice: Mystery shopping scam - busted!

There are a lot of reasons to be wary of mystery shopper opportunities. Let's dissect an actual example shared by a couple of our astute readers who called to see if this was just a scam and if so, to ...

Published:  Thu, 15 Nov 2018 04:00:00 GMT



Voice of the consumer: Scam shortchanges mystery shopper

This week, a man reached out to our 11 Call for Action team when he was tricked into thinking he landed a new job as a mystery shopper. It turns out it was just a scam, and he lost hundreds of ...

Published:  Sun, 04 Nov 2018 12:40:00 GMT



Mystery Shopper: Isle of Wight

The shopper wants to buy a holiday home on the Isle of Wight, costing about £300,000. She has a mortgage on her south London home, which is valued at £500,000. She wants to know whether she should rem...

Published:  Wed, 14 Nov 2018 03:36:00 GMT



Mystery Man Pays It Forward To NWA Veteran On Veterans Day

On Veterans Day, the 86-year-old Korean War veteran, who still works, was shopping for a new wood-burning ... Springdale on Sunday (Nov. 11) when the mystery man paid for the wood-burning stove ...

Published:  Tue, 13 Nov 2018 17:44:00 GMT



Mystery continues around 2016 fatal Inala hit-and-run

Mr Nguyen was hit by an unknown car on the evening of May 24, 2016, while walking home from Inala Shopping Centre. Van Phuc Nguyen, 50, was captured buying groceries at the Inala Woolworths prior to h...

Published:  Thu, 15 Nov 2018 03:55:00 GMT



Live 5 Scambusters: Avoiding a secret shopper scam

"One of the questions was, 'Would you like to be a secret shopper or mystery shopper'" Crim said. "I thought, yeah I'd love to do that." Here's how the secret shopper scam works. Typically an unsuspe...

Published:  Fri, 09 Nov 2018 03:23:00 GMT



Satterley mystery shop reveals big incentives for Melbourne land market

"Mystery shoppers have reported that a number of land estates have under-the-counter pricing discounts for people in a position to buy now," the Satterley Property Group founder and chief executive to...

Published:  Tue, 13 Nov 2018 05:47:00 GMT



Mystery as shopper spots UFO in skies above Exeter

A shopper was left mystified after a UFO appeared in the sky above Exeter's Ikea store. Steve Shaw saw the glowing sight moving through sky at around 4.30pm on Wednesday. Perplexed at what it might be ...

Published:  Thu, 15 Nov 2018 04:34:00 GMT



River Park openings: Two restaurants, a new store and a mystery for Fresno shopping area

River Park is getting a flurry of new businesses. Two new restaurants are opening, more are on the way and a new boutique is coming soon. Some of the businesses are going into buildings that have sat ...

Published:  Wed, 07 Nov 2018 09:45:00 GMT



Mystery in a Small Town: A Quiet Couple Shot Dead, Their Daughter Missing

Yet after three weeks, residents are left with a terrifying mystery that goes beyond the shocking deaths ... social media accounts show. She adores shopping and Starbucks Frappuccinos, her aunt, Jenni...

Published:  Mon, 05 Nov 2018 23:27:00 GMT




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