Market Force vs Sinclair Customer Metrics
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Market Force vs Sinclair Customer Metrics
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As an accredited business with an A+ rating at the BBB and MSPA Shoppers' Choice awards in both 2016 and 2017, MarketForce is a reputable source for mystery shopping jobs today.
When you visit the MarketForce intro page for secret shoppers, you'll find a basic overview of their process, including a demonstration of their mobile app. This app, known as Eyes:On, allows you to search for mystery shopping opportunities as well as submit completed shops from your phone - much easier than trying to remember everything later, and helping you keep your "cover" while walking around the shop (instead of trying to take notes on paper).
Unfortunately, that's the extent of the information they offer prior to creating an account on the MarketForce site. You'll have to create an account in order to see exactly what types of shops are in your area. We went through the account set-up process and found, however, that you can create a dummy account to get a feel for their dashboard and shopper expectations. Fortunately, you don't have to enter your SSN to get to that point, unlike many of the other mystery shopping companies we surveyed.
That means that you can actually see real shops that are available in your area today. For example, when we entered our zip code, we found more than 100 shops that we could apply for, most of which were either burger places, grocery stores, or small retail businesses. This is one of the few mystery shopping sites where you can access that kind of information without providing your SSN, and we definitely recommend you take advantage of that availability.
That also gave us a window into how much MarketForce pays for their shops. We weren't impressed. One shop for a small retail location offered $8, or if the mystery shopper got to a location and found out that it was actually closed, they'd be paid $4. How would you feel if you drove to a location only to find out it was no longer in business? Would $4 cover your gas and time? Probably not.
We also weren't thrilled with what many mystery shoppers had to say about MarketForce's contractor support. We found comments describing how they were unavailable during priority shops and didn't get the answer to the shopper in time to complete the shop, and then the mystery shopper was penalized for a late or incomplete report. Many secret shoppers also say that you should expect MarketForce to be extremely strict when it comes to the quality of your evaluations; misspell a sales associate's name or leave out one answer, and you are likely to not be paid for the shop.
Because of how stressful that would be for new shoppers, we think MarketForce may be a better choice for seasoned mystery shoppers. Their reputation is excellent, as demonstrated by their BBB grade and their Peoples' Choice awards at the MSPA, making MarketForce a solid mystery shopping provider - just maybe not if you're brand new to the industry.
Sinclair Customer Metrics has been in business for more than 40 years, making them a well-established business when it comes to mystery shopping. Their primary industries for secret shoppers include restaurants, banks, convenience stores and supermarkets.
Some of those shops are done via video. From what we were able to determine from other shoppers' reviews, you rent the video equipment from Sinclair in order to evaluate the business.
Sinclair has a good reputation among secret shoppers. At the time of our review, they had an A+ rating with the Better Business Bureau and were among the top three picks for many experienced mystery shoppers.
Where Sinclair fell short for us was on their New Shopper page. Where most of their competitors have ample information for their prospective secret shoppers prior to applying, Sinclair's page was very basic and outdated-looking. In order to get any information, we had to enter our name and a valid email address. From there, we were taken to their requirements checklist, which includes an information page for new shoppers, Sinclair's independent contractor agreement, the online application, and a "New Shopper Challenge". Sinclair doesn't allow you to access all four requirements at once; you have to complete one step before being given access to the next.
Because Sinclair has such a solid track record among established secret shoppers, we're fairly confident that you'd have a positive experience working with them as a new mystery shopper. However, to be competitive with other mystery shopping providers, Sinclair would do well to increase the amount of information they offer to prospective contractors instead of making them jump through a number of hoops first.
To help you find the Best Mystery Shopping, TopConsumerReviews.com provides you with an in-depth comparison of Market Force and Sinclair Customer Metrics.
Who wouldn't love to get paid to shop, eat out, or go to the movies? That may sound too good to be true, but thousands of mystery shoppers across the US and Canada are doing just that: getting paid to visit restaurants, retail stores, and even theme parks in order to provide a customer's perspective on the cleanliness, service, and overall experience at the location.
How does mystery shopping work? Most "secret shoppers", as they are also known, are hired by third-party companies that specialize in helping businesses evaluate their performance. These third-party providers maintain a database of all of the current opportunities in your area, allowing you to apply for the jobs you'd like to do.
Sometimes, if there's a high-priority shop near you, you may even receive a direct invitation to do the assignment. Of course, in order to be eligible, you'll likely have to fill out an application to be accepted as a mystery shopper for each provider that interests you.
Payment varies by company; some mystery shops pay you for your time, while others reimburse you for making a purchase that you get to keep. In either case, you'll be expected to fill out some kind of survey or evaluation regarding your experience in order to get paid. Most mystery shopping companies make payments via PayPal, though some still use traditional paper checks for their contractors.
No matter which mystery shopping company you choose, however, you should never have to pay to be a secret shopper: though you can opt for shopper training and certification to increase your chances of being selected for certain jobs, joining a reputable company's shopper database shouldn't cost you anything.
When considering the many different companies that specialize in hiring mystery shoppers, there are several aspects to keep in mind. Some of these include:
TopConsumerReviews.com has reviewed and ranked the best mystery shopping providers available today. We hope this free information gets you on the road to your secret shopping experience right away!
Benefits of Mystery Shopping
If you're thinking of becoming a mystery shopper, there are a number of benefits awaiting you. In addition to terrific hours, the convenience of taking a family vacation without asking the boss and having more fun at any job than most people will ever dream of having, you will enjoy the potential for a decent income at a job that offers plenty of free perks. Below are just a handful of detailed benefits for mystery shoppers.
Flexible work schedule. When you get a job as a mystery shopper, you receive paperwork necessary for your evaluation and you will enjoy being able to arrive at work according to your own schedule. Once you have completed your assessment, you simply fill out the evaluation and submit it to the company that hired you. Being able to set your own hours and work as much or as little as you want are two of the greatest benefits to being a mystery shopper.
Variety. Instead of sitting in the same old office and staring out the same old window every day, mystery shopping offers a literal change in scenery. One day you may be evaluating a retail store, the next a fine restaurant and the next a movie theater. Can you imagine being paid to watch a movie or dine out? If you would enjoy getting out of a career slump, mystery shopping may be the boost that you need.
Income potential. Whether you want to participate in mystery shopping as a way to earn a few extra bucks or you want to turn it into a part or full-time career, the choice is yours. The more mystery shopping companies that you sign up with, the more income you may receive. As is the case with anything, your reward(s) that you receive will largely be determined by your efforts.
Be in business for yourself. The fact is that you are the best boss that you will ever have. When you work for yourself as a mystery shopper, you are working on your schedule, according to your hours and have more control over your income. Self-employed individuals receive tax advantages, receive higher rates of pay and are much more likely to enjoy their work.
Free stuff. When you are a mystery shopper, you are assigned a job that requires you to evaluate either a product or service. You will be given specific instructions as to what items, if any, are required to be purchased in accordance with your evaluation. Whether it is a slice of pizza or a pair of sunglasses, you will almost always be reimbursed for the cost of these items by the company who hires you as a mystery shopper. What this means for you is, in addition to being compensated financially for your job, you will also often enjoy the benefits of freebies.
Interesting work. At the end of the day, which side of the customer counter would you prefer to be on? Would you rather be the cashier ringing up the purchase or would you rather be shopping and getting paid for it? If you are like most, the latter is the most appealing option. When you are a mystery shopper, your work is never boring because it varies from one day to the next. You can never get bored by seeing the same people every day or doing the same activities. Mystery shopping will keep you stepping high and well over any slumps that a traditional job may offer.
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