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      April 7, 2020

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Crash Plan vs Carbonite

Best Online Backup Services

To help you find the Best Online Backup Systems, TopConsumerReviews.com provides you with an in-depth comparison of Crash Plan and Carbonite.

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Which company offers the best online backup service? One thing that keeps many computer users and business owners awake at night is how they would recover from a data loss event or security breach.

Hard drives are wonderful devices for storing more information now than ever before. But even with the advent of more solid-state (moving parts) storage components, hard drives are still prone to occasional failure, damage, intrusion, or accidental erasure.

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Best Reviews

2020

Online Backup Reviews

3 stars
CrashPlan

CRASHPLAN

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Cost:

$10 per month per computer

Small businesses that require a low-cost entry into the world of data backups have CrashPlan as an option. For $10 per month per computer, you'll get continuous backups that run in the background automatically, with no file size restrictions, customized file retention, ransomware recovery, and external drive protection.

Backup versioning

Protection of files begins first with what you're working on. You can easily go back to previous versions of your files. To restore your files, you can use the desktop app or a browser and there is no fee to restore them. All of your files are protected by the highest available encryption standards and HIPAA compliance is also supported.

Scheduled and continuous backups

For IT directors and managers, CrashPlan is built in a way that you can logically implement continuous and multiple backup sets on a schedule that works for you. All files get verified to ensure that they'll be whole when restored. And, you can prioritize file backups and restorations by their source, target, and frequency. Gone are the days when files that are open and being worked on cannot be backed up - because CrashPlan has those covered as well.

CrashPlan offers dedicated support by phone, chat, or email as well as through documentation if you feel like you want to try to solve any problems on your own.

Mixed customer reviews

Reviews of CrashPlan tend to be somewhat positive, with people liking the intuitive and simple user interface, continuous backup, and unlimited storage amounts.

Negative reviews included complaints about the amount of memory the software uses and how it cannot back up files larger than 1 terabyte, business suite software, and virtual machines. Support complaints exist as well, with users not liking the generalized responses to specific questions and numbers of unsolved tickets over long periods of time.

The complaints we read were concerning in that it appears CrashPlan has a ways to go to earn a higher rating. We suggest you choose a different online backup vendor if you want to be sure of a better experience all around.

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4 stars
Carbonite

CARBONITE

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Cost:

$6/month billed annually for one computer

$24/month billed annually for multiple computers

$50/month billed annually for computers and servers

Carbonite shares a name with the fictional preservation technology mentioned in "Star Wars: The Empire Strikes Back". It was used to keep Han Solo in a "frozen" state before he was shipped to Jabba the Hutt. Similarly, Carbonite preserves your data so that you can recover it should your hard drive take a turn for the worse, whether that be ransomware, coffee spills, computer crashes or theft, or accidental file deletion or overwriting.

3 levels of backup

There are three levels of Carbonite usage: personal cloud backup, cloud backup for small business, and data protection solutions.

  • The software for personal cloud backup and cloud backup for small businesses is called "Carbonite Safe". For personal files, such as photos, documents, settings, email, music, and videos, Carbonite Safe is a Windows or Mac program to help you identify files and folders you want to protect and then back them up to the Carbonite storage cloud. If you need to restore your files, Carbonite Safe directly restores them to a device of your choosing from the Carbonite cloud. The software for small businesses protects up to 25 computers and provides easy file recovery and monitoring of online backups from a web-based dashboard.
  • Carbonite's advanced data protection solutions allow you to shield your business data from everyone who shouldn't have access and to keep or delete data as needed. You can back up virtual, physical, and legacy servers and restore everything from individual files to whole servers. You can also back up Office 365 suite files and documents, migrate files from one source to another with zero data loss and no service disruption, and balance storage load between servers to provide a failover solution. Should a business have a need to backup "active" file systems, such as a database server, Carbonite's advanced data protection solutions can handle that as well.
Best Online Backup

Data protection needs

Small, medium, and large businesses may have additional requirements that personal computing customers may not have. For example, a doctor's office may need to protect patient records from being viewed by anyone other than the doctor or patient. That includes not allowing third-party software vendors, like Carbonite, to see the data. Additionally, an accounting firm may have data retention requirements to keep data for a certain amount of time, or delete data after a date has passed.

24/7 support is included with every Carbonite plan.

Features good, pricing concerns

Carbonite reviewers liked the ease of use and file backup / restoration features. The price was a bit too steep for some reviewers, though. And, as with many of the services we researched, there is a certain amount of pain with customer support inquiries that went unresolved or weren't resolved to the users' satisfaction.

Carbonite has a good, solid reputation in the online backup industry, but the higher cost than its competitors resulted in a slightly lower rating than our first-place choice.

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Continued from above

Even worse, a disgruntled employee or a criminal who likes to hack into computers and steal data could bring your business or home computing to a grinding halt. Ransomware hackers could hold your data for ransom by encrypting it and only offering to give you the "key" to unscramble it if you pay them a large sum of money. Even if you pay, there is no guarantee that they'll give you access to your data again.

Fortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information. They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities.

When looking for a backup service, some important things to consider include:

  • Fees. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal.
  • Features. Every service we reviewed offers vastly different combinations of features. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need.
  • Customer Service. The last thing you need in a data emergency is poor customer service. If you have any kind of trouble with backing up or restoring files, you'll want fast, courteous, and helpful customer service.

TopConsumerReviews.com has reviewed and ranked the best online backup services to help you attain peace of mind. We hope this information helps you find the right online backup service for your home or business!

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