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      May 30, 2020

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Crash Plan vs Live Drive

Best Online Backup Services

To help you find the Best Online Backup Systems, provides you with an in-depth comparison of Crash Plan and Live Drive.

To see ALL of our reviews for the Best Online Backup Systems, please Click Here

Which company offers the best online backup service? One thing that keeps many computer users and business owners awake at night is how they would recover from a data loss event or security breach.

Hard drives are wonderful devices for storing more information now than ever before. But even with the advent of more solid-state (moving parts) storage components, hard drives are still prone to occasional failure, damage, intrusion, or accidental erasure.

Continue reading below reviews

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Online Backup Reviews

3 stars


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$10 per month per computer

Small businesses that require a low-cost entry into the world of data backups have CrashPlan as an option. For $10 per month per computer, you'll get continuous backups that run in the background automatically, with no file size restrictions, customized file retention, ransomware recovery, and external drive protection.

Backup versioning

Protection of files begins first with what you're working on. You can easily go back to previous versions of your files. To restore your files, you can use the desktop app or a browser and there is no fee to restore them. All of your files are protected by the highest available encryption standards and HIPAA compliance is also supported.

Scheduled and continuous backups

For IT directors and managers, CrashPlan is built in a way that you can logically implement continuous and multiple backup sets on a schedule that works for you. All files get verified to ensure that they'll be whole when restored. And, you can prioritize file backups and restorations by their source, target, and frequency. Gone are the days when files that are open and being worked on cannot be backed up - because CrashPlan has those covered as well.

CrashPlan offers dedicated support by phone, chat, or email as well as through documentation if you feel like you want to try to solve any problems on your own.

Mixed customer reviews

Reviews of CrashPlan tend to be somewhat positive, with people liking the intuitive and simple user interface, continuous backup, and unlimited storage amounts.

Negative reviews included complaints about the amount of memory the software uses and how it cannot back up files larger than 1 terabyte, business suite software, and virtual machines. Support complaints exist as well, with users not liking the generalized responses to specific questions and numbers of unsolved tickets over long periods of time.

The complaints we read were concerning in that it appears CrashPlan has a ways to go to earn a higher rating. We suggest you choose a different online backup vendor if you want to be sure of a better experience all around.

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2 stars
Live Drive


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Between $8.99 and $25 per month for Personal

Between $50 and $160 per month for Business

$59.95 per month to become a reseller

LiveDrive poffers a variety of both personal and business backup plans to choose from.

3 personal online backup plans

The LiveDrive personal backup plans are split into three pricing tiers: Backup, Briefcase, and Pro Suite.

  • The Backup plan includes one PC or Mac user account backup and unlimited storage.
  • Strangely, the next highest-priced plan, Briefcase, only includes 2,000GB of storage for just synchronization of desktop and mobile apps.
  • The Pro Suite plan provides up to 5 PC or Mac user account backups, tablet and mobile backups, unlimited backup storage, and upgrades you to 5,000GB of Briefcase storage.

Confusing combinations

Apparently, the idea is to combine Backup, Pro, and Briefcase in ways that are advantageous to individual users' needs. But it just feels confusing in that you have to sit down and analyze what you'll be missing if you get the combination wrong.

Also, the storage space in the marketing copy is expressed in thousands of gigabytes vs a more simple and understandable terabyte unit. Possibly this is an international unit expression distinction, but one that felt unnecessary in a standardizing, global computing environment.

After digging a bit into the links on the product pages, we were able to find tables and frequently asked questions to help clarify the combinations.

2 business online backup plans

On the business plan side there are two online backup plans to choose from: Business Express and Business Standard.

  • With Business Express, you get 3 users, PC and Mac backup, tablet and mobile backup, and 2,000GB...ahem...make that 1 terabyte of cloud storage for $50 per month.
  • The Business Standard plan is the same as Business Express but with 7 more users and 10 terabytes of cloud storage for $160 per month.

Lack of positive reviews

We were not able to find any screenshots of the software to determine how easy or hard the backup software is to use. Reviews about LiveDrive were not positive enough to merit a better rating. Negative reviews said that the service is too expensive for what it offers and that Briefcase for Business is slow and difficult to use when syncing multiple devices. This results in a problem where updates on one device aren't available on other devices as immediately as some teams might need. Some noted that you can't use encryption keys and that there is no continuous backup feature. Other complaints were about customer service.

Unless you like to live dangerously, avoid LiveDrive and choose an alternative file backup service for better protection of your valuable data.

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Continued from above

Even worse, a disgruntled employee or a criminal who likes to hack into computers and steal data could bring your business or home computing to a grinding halt. Ransomware hackers could hold your data for ransom by encrypting it and only offering to give you the "key" to unscramble it if you pay them a large sum of money. Even if you pay, there is no guarantee that they'll give you access to your data again.

Fortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information. They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities.

When looking for a backup service, some important things to consider include:

  • Fees. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal.
  • Features. Every service we reviewed offers vastly different combinations of features. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need.
  • Customer Service. The last thing you need in a data emergency is poor customer service. If you have any kind of trouble with backing up or restoring files, you'll want fast, courteous, and helpful customer service. has reviewed and ranked the best online backup services to help you attain peace of mind. We hope this information helps you find the right online backup service for your home or business!

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