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      May 26, 2020

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Crash Plan vs SOS Online Backup

Best Online Backup Services

To help you find the Best Online Backup Systems, TopConsumerReviews.com provides you with an in-depth comparison of Crash Plan and SOS Online Backup.

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Which company offers the best online backup service? One thing that keeps many computer users and business owners awake at night is how they would recover from a data loss event or security breach.

Hard drives are wonderful devices for storing more information now than ever before. But even with the advent of more solid-state (moving parts) storage components, hard drives are still prone to occasional failure, damage, intrusion, or accidental erasure.

Continue reading below reviews

Best Reviews

2020

Online Backup Reviews

3 stars
CrashPlan

CRASHPLAN

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Cost:

$10 per month per computer

Small businesses that require a low-cost entry into the world of data backups have CrashPlan as an option. For $10 per month per computer, you'll get continuous backups that run in the background automatically, with no file size restrictions, customized file retention, ransomware recovery, and external drive protection.

Backup versioning

Protection of files begins first with what you're working on. You can easily go back to previous versions of your files. To restore your files, you can use the desktop app or a browser and there is no fee to restore them. All of your files are protected by the highest available encryption standards and HIPAA compliance is also supported.

Scheduled and continuous backups

For IT directors and managers, CrashPlan is built in a way that you can logically implement continuous and multiple backup sets on a schedule that works for you. All files get verified to ensure that they'll be whole when restored. And, you can prioritize file backups and restorations by their source, target, and frequency. Gone are the days when files that are open and being worked on cannot be backed up - because CrashPlan has those covered as well.

CrashPlan offers dedicated support by phone, chat, or email as well as through documentation if you feel like you want to try to solve any problems on your own.

Mixed customer reviews

Reviews of CrashPlan tend to be somewhat positive, with people liking the intuitive and simple user interface, continuous backup, and unlimited storage amounts.

Negative reviews included complaints about the amount of memory the software uses and how it cannot back up files larger than 1 terabyte, business suite software, and virtual machines. Support complaints exist as well, with users not liking the generalized responses to specific questions and numbers of unsolved tickets over long periods of time.

The complaints we read were concerning in that it appears CrashPlan has a ways to go to earn a higher rating. We suggest you choose a different online backup vendor if you want to be sure of a better experience all around.

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3.5 stars
SOS Online Backup

SOS ONLINE BACKUP

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Cost:

Starting at $4.99 per month for 50GB for SOS Home

Starting at $29.99 per month for 100GB for SOS Business

If you need every device, including tablets and smartphones, backed up to the cloud, SOS Online Backup can do that for you. They back up files to a secured, multi-layer encrypted cloud location where they'll never be deleted if you don't want them to. Other services only keep archives of your files for up to 30 days. You'll also have access to unlimited versions of documents from the past and present.

2 backup plans available

SOS Online Backup offers 2 backup plans to choose from.

  • SOS Home continuously backs up unlimited numbers and sizes of files, as well as unlimited versions of files. They own, run, and protect their servers rather than outsourcing storage to a third-party vendor.
  • SOS Business lines up an impressive, comprehensive, and sophisticated professional-grade feature set that includes backing up unlimited numbers of systems and attached drives, mirror, incremental, differential, and file/folder backup types, built-in anti-malware software, and unlimited versioning, archiving, sharing, and file sizes.

Cloud-to-cloud backup options

With SOS Business, rather than having your storage location thousands of miles from you, which leads to longer restore times, you can choose a data center that suits you geographically. Backups can be scheduled hourly, daily, weekly, or monthly. With add-on packages, you can perform cloud-to-cloud backups of all of your Office 365, Office 365 Groups, G Suite, Dropbox, SharePoint, OneDrive, Box, and Salesforce data.

There is a free trial option. Customer support is available via phone, email, chat, and FAQ.

One of the most expensive

Some downsides do exist for SOS Online Backup. For one, the price is one of the most expensive per GB compared to other services in its class. The desktop and mobile interfaces, though functional, seem outdated and the continuous protection aspect is limited to individual files. There is no Windows File Explorer compatibility or integration. And, unlike some other services, SOS Online Backup doesn't offer free storage in any of its plans.

Positive reviews

The greater majority of end-user reviews were in positive territory. People like the speed and expanded feature set that SOS Online Backup offers. They also like the sense of comfort that comes from the encryption and peace of mind of knowing their files are stored safely. Some complained of mishandled customer support issues, but all of the reviews we saw had some kind of helpful response from SOS Online Backup's support representatives.

If you don't mind an outdated interface, have a higher budget per GB for backup storage, and you want the ability to back up cloud-to-cloud and have unlimited versions and unlimited longevity for your files, SOS Online Backup is a decent option.

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Continued from above

Even worse, a disgruntled employee or a criminal who likes to hack into computers and steal data could bring your business or home computing to a grinding halt. Ransomware hackers could hold your data for ransom by encrypting it and only offering to give you the "key" to unscramble it if you pay them a large sum of money. Even if you pay, there is no guarantee that they'll give you access to your data again.

Fortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information. They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities.

When looking for a backup service, some important things to consider include:

  • Fees. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal.
  • Features. Every service we reviewed offers vastly different combinations of features. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need.
  • Customer Service. The last thing you need in a data emergency is poor customer service. If you have any kind of trouble with backing up or restoring files, you'll want fast, courteous, and helpful customer service.

TopConsumerReviews.com has reviewed and ranked the best online backup services to help you attain peace of mind. We hope this information helps you find the right online backup service for your home or business!

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