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      July 14, 2020

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SOS Online Backup vs SugarSync

Best Online Backup Services

To help you find the Best Online Backup Systems, provides you with an in-depth comparison of SOS Online Backup and SugarSync.

To see ALL of our reviews for the Best Online Backup Systems, please Click Here

Which company offers the best online backup service? One thing that keeps many computer users and business owners awake at night is how they would recover from a data loss event or security breach.

Hard drives are wonderful devices for storing more information now than ever before. But even with the advent of more solid-state (moving parts) storage components, hard drives are still prone to occasional failure, damage, intrusion, or accidental erasure.

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Best Reviews


Online Backup Reviews

3.5 stars
SOS Online Backup


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Starting at $4.99 per month for 50GB for SOS Home

Starting at $29.99 per month for 100GB for SOS Business

If you need every device, including tablets and smartphones, backed up to the cloud, SOS Online Backup can do that for you. They back up files to a secured, multi-layer encrypted cloud location where they'll never be deleted if you don't want them to. Other services only keep archives of your files for up to 30 days. You'll also have access to unlimited versions of documents from the past and present.

2 backup plans available

SOS Online Backup offers 2 backup plans to choose from.

  • SOS Home continuously backs up unlimited numbers and sizes of files, as well as unlimited versions of files. They own, run, and protect their servers rather than outsourcing storage to a third-party vendor.
  • SOS Business lines up an impressive, comprehensive, and sophisticated professional-grade feature set that includes backing up unlimited numbers of systems and attached drives, mirror, incremental, differential, and file/folder backup types, built-in anti-malware software, and unlimited versioning, archiving, sharing, and file sizes.

Cloud-to-cloud backup options

With SOS Business, rather than having your storage location thousands of miles from you, which leads to longer restore times, you can choose a data center that suits you geographically. Backups can be scheduled hourly, daily, weekly, or monthly. With add-on packages, you can perform cloud-to-cloud backups of all of your Office 365, Office 365 Groups, G Suite, Dropbox, SharePoint, OneDrive, Box, and Salesforce data.

There is a free trial option. Customer support is available via phone, email, chat, and FAQ.

One of the most expensive

Some downsides do exist for SOS Online Backup. For one, the price is one of the most expensive per GB compared to other services in its class. The desktop and mobile interfaces, though functional, seem outdated and the continuous protection aspect is limited to individual files. There is no Windows File Explorer compatibility or integration. And, unlike some other services, SOS Online Backup doesn't offer free storage in any of its plans.

Positive reviews

The greater majority of end-user reviews were in positive territory. People like the speed and expanded feature set that SOS Online Backup offers. They also like the sense of comfort that comes from the encryption and peace of mind of knowing their files are stored safely. Some complained of mishandled customer support issues, but all of the reviews we saw had some kind of helpful response from SOS Online Backup's support representatives.

If you don't mind an outdated interface, have a higher budget per GB for backup storage, and you want the ability to back up cloud-to-cloud and have unlimited versions and unlimited longevity for your files, SOS Online Backup is a decent option.

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3 stars
Sugar Sync


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Between $7.49 per month and $55 per month depending on storage capacity and number of users

SugarSync offers a choice of 3 online backup plans for both personal and business use.

1 Personal, 2 Business plans

  • With the Personal Plan, you can buy between 100GB and 500GB of storage but are limited to backing up files from a single computer. To back up multiple computers and get a terabyte of storage or more, you must upgrade to one of two business plans.
  • The First Business Plan gives you up to 9 users plus admin control, live support over the phone during weekday business hours in the U.S., and the ability to delete all files and applications on a computer remotely.
  • The Second Business Plan offers the same features, but adds 10 or more users. Pricing is customized according to resource usage.

Both business backup plans provide pooled storage for your users, the ability to set storage limits per user, change and disable user roles, enable or disable user accounts, watch user activity, and delegate access and permissions.

Features, 30-day free trial

Other features include folders and file sharing, syncing folders across teams, support for MS Outlook, sharing of public links, and synchronization of files across multiple devices.

SugarSync gives you a free 30-day, 5GB trial to let you determine for yourself whether it will be a good fit for your personal or business needs.

Mainly good experiences

Reviews seemed to be fairly positive, with people liking SugarSync's capabilities, flexibility across devices, user interface, and reliability. Middle-of-the-road reviews pointed out the relatively high cost compared to other online backup services, the limit of being able to recover only up to five previous versions, and some general glitchy-ness. The negative reviews were few and had to do mainly with customer support issues that went unresolved or were not resolved satisfactorily. This was a common thread among all online backup services to varying degrees.

Light but serviceable

Compared to other vendors, SugarSync seems a bit light on features, so we're not granting it as high of a rating as those competitor services. Still, it seems like it will do the job for most casual and small business users with a minimum of fuss.

SugarSync is a recommended service for light-touch backups and device file synchronization. But if you want less expensive storage per GB, have a look at the higher-ranked services in our review.

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Continued from above

Even worse, a disgruntled employee or a criminal who likes to hack into computers and steal data could bring your business or home computing to a grinding halt. Ransomware hackers could hold your data for ransom by encrypting it and only offering to give you the "key" to unscramble it if you pay them a large sum of money. Even if you pay, there is no guarantee that they'll give you access to your data again.

Fortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information. They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities.

When looking for a backup service, some important things to consider include:

  • Fees. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal.
  • Features. Every service we reviewed offers vastly different combinations of features. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need.
  • Customer Service. The last thing you need in a data emergency is poor customer service. If you have any kind of trouble with backing up or restoring files, you'll want fast, courteous, and helpful customer service. has reviewed and ranked the best online backup services to help you attain peace of mind. We hope this information helps you find the right online backup service for your home or business!

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