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      January 18, 2019

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Serenity Health & Home Decor vs Frontera

To help you find the Best Outdoor Furniture, TopConsumerReviews.com provides you with an in-depth comparison of Serenity Health & Home Decor and Frontera.

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Buy Your Outdoor Furniture With DFO Home! There's nothing quite like sitting out on your patio in the evening, enjoying a cool breeze and a beautiful sunset while relaxing on comfortable, stylish furniture. Whether your style tends towards the super-casual, like hammocks and Adirondack chairs, or you prefer a sleek, modern look, having the right outdoor furniture can make all the difference between an unused patio or backyard and your own personal relaxation-and-entertainment zone.

What should you buy for your outdoor furniture? Naturally, the answer depends on what you have in mind. Are you looking for chaise lounges to put next to your pool, or a patio set for serving cocktails and appetizers? Outdoor furniture isn't limited just to seating: most retailers also carry chimineas and fire pit tables both for ambience and heating purposes, shades and curtains for privacy and protection from the sun, even swings just for the fun of it.

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Best Reviews

2019

Outdoor Furniture Reviews

4 stars
Serenity Health & Home Decor

SERENITY HEALTH & HOME DECOR Visit Site

When we first heard the name "Serenity Health", we thought we might mistakenly be shopping for in-home medical equipment! Fortunately, this was not the case; this Wisconsin-based retailer has been in the home decor and furnishings business for 10 years and carries a good selection of patio sets and other outdoor furniture, fountains, and fire pits, just to name a few.

To find what you're looking for, it's easiest to choose a category:

  • Conversation Sets
  • Outdoor Patio Furniture Sets
  • Patio Tables
  • Patio Chairs & Outdoor Benches
  • Patio Accessories
  • Outdoor Furniture Covers
  • Porch Swings

You can also choose to shop by brand, but since Serenity Health only carries four Outdoor Furniture brands - primarily in the Sunnydaze Decor line - this may not be very helpful.

Once you've selected the category of outdoor furniture that you need, you can further refine your results by price, seating capacity (if applicable), material, and so forth. You may need to give the pages some time to load; we found the speed to be somewhat slow, and when we didn't wait long enough, the option up on the right-hand side to sort by price low-to-high or vice-versa wasn't always there.

Serenity Health's selection is fairly average. Again, many of their products come from one or two, which naturally limits what customers can choose from. For example, in the Patio Dining Sets category, there were just over 100 sets to choose from, and more than half of them were made by Anderson Furniture or Sunnydaze Decor.

Compared with the competition, Serenity does keep prices low on what they offer. We checked several items, ranging from a conversation set to an outdoor bench, and every time the price was the same or slightly lower than the best price elsewhere. To further sweeten the deal, Serenity Health & Home Decor offers a price match guarantee: if you find a piece of outdoor furniture with a lower total price - such as the cost of the item plus any shipping and handling fees - you can contact their customer service department and request that they match or even beat the price you found. We did think it was interesting that their price match policy included this disclaimer: "We reserve the right to not match or beat a competitor's price if their price is so ridiculously low, that we make little or no profit on the transaction."

Keep an eye out for additional savings; we found a pop-up offering a discount of 11% on all first purchases for customers who sign up for the Serenity Health email "club". Shipping is also free on all orders of $50+ within the continental US.

Serenity Health's general return policy is great: after getting a return authorization, you can return items within 30 days of receipt, with that policy being extended for holiday items bought between November 1 and December 31. Just be aware that, like most retailers of large items, there are specific procedures for larger items shipped via common carrier - such as inspecting for damage while the driver is there and reporting any damage immediately - that may apply if you're buying a patio set or other large outdoor furniture items.

So, how does Serenity Health rate when it comes to customer satisfaction? All indicators point to "good": an "A" rating with the Better Business Bureau (although the Serenity Health site claimed it to be an A+, the BBB site said otherwise), numerous compliments from customers who were pleased with the products they bought, and appropriate responses to the few complaints we did find.

Although their selection is somewhat limited compared with some of the highest-rated retailers in our review, Serenity Health does a good job of providing outdoor furniture for a range of budgets and tastes, and their commitment to customer satisfaction is well-established.

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3.5 stars
Frontera

FRONTERA Visit Site

Originally begun as a retailer and mail-order catalog business, Frontera became one of the Internet's first home furnishings virtual showrooms - with a focus on traditionally-made, high-quality furniture. Their selection also includes outdoor accents, playhouses, and decor, with their signature product being the "World's Finest Rocker".

Frontera's outdoor furniture inventory consists of just under 1,000 items to choose from. Already know what you're looking for? Type it into the search box, or choose the category on the main Outdoor Furniture page. The site is easy to navigate, using the filtering options on the left-hand side of the page to narrow down your results by Material, Brand, and Price. Popular brands include Trex, Woodard, Barlow Tyrie, and Pawleys Island.

It's easy to tell at a glance which items have color options, are on sale, or have product reviews written by Frontera customers. You can also save any outdoor furniture that catches your eye to your "Idea Board", in case you want to keep them all in one place and decide later.

Although their outdoor furniture tends to be on the spendy side compared with their competitors, Frontera does offer several ways to make your purchase more affordable. If you should happen to find a lower price somewhere else, you can call or email Frontera's customer service department. As their website puts it, Frontera will "make every effort to win your business." You may want to take advantage of this; an Adirondack chair that we found on the Frontera site was selling for 33% less on several other websites!

At the time of our review, there was a pop-up offering a discount of $100 off a first purchase of $1,000 or more, in return for signing up for Frontera's email newsletter. Also, they offer a complimentary rewards program, which can earn you 3% in points on every purchase, with occasional promotions offering double points.

Finally, Frontera offers free shipping on all products within the continental US. This definitely keeps them in the running with other outdoor furniture retailers we reviewed.

How does Frontera measure up when it comes to customer satisfaction? We found it difficult to tell. For one thing, although the business has been around for 24 years, Frontera is not accredited or rated by the Better Business Bureau. Also, in trying to look at the 400+ "certified reviews" on the Frontera site, we could only see the first one - trying to scroll through the rest only scrolled the product page in the background. On the other hand, we did find several dozen very positive reviews in other places, particularly with respect to Frontera's customer service.

One caveat: Frontera's return policy is extremely strict. You must request a Return Authorization Number within seven days of delivery in order to get a refund. Items must be unused and in original condition. And, all refunds will have a 20% restocking fee deducted from the total. Also, any items that are non-stock finishes or cushions, covers, or canopies are considered made-to-order and are not returnable or eligible for exchange. For this reason, Frontera strongly recommends that customers request free stain/wood samples and/or leather/fabric swatches before making a final purchase decision.

Good selection, a low-price guarantee, and free shipping are all solid reasons for choosing to shop for outdoor furniture at Frontera. Just be careful with their return policy, especially if your order includes any items that are considered custom-made.

Visit Site

Continued from above

As you think about what you need to make your ideal outdoor space, you'll want to give some consideration to what materials are used. By design, most outdoor furniture is designed to be weather-resistant, but some materials can withstand heat, cold, rain and snow easily, while others will need to be moved indoors during times of more extreme temperatures.

You may be surprised to know that buying patio furniture and other outdoor items is often easier and more affordable when you shop online. Even on large, bulky things like lounge chairs and tables, many retailers offer free shipping, saving you the hassle of having to drive around town to find what you need - and then hoping that it will fit in your car for the ride home! What should you look for when choosing an online store for your outdoor furniture? Keep these criteria in mind:

  • Selection. Does the store have a wide variety of products to choose from? Can you get items in a number of colors, materials, and styles? How many brands does the retailer carry in stock?
  • Price. Are the prices competitive with other stores? Are there any discounts or other money-saving perks like free shipping? Will the store match the price if you find your furniture somewhere else for less?
  • Return Policy. If you need to return your purchase, will the store allow it? And, if so, will you be charged a restocking fee?
  • Customer Satisfaction. How does the store measure up when it comes to keeping their shoppers happy? Is the customer service department responsive and helpful when issues arise with products or delivery?

TopConsumerReviews.com has reviewed and ranked the best Outdoor Furniture retailers available today. We hope these reviews help you find the right outdoor furnishings to make your space perfect!

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