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      November 14, 2018

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Serenity Health & Home Decor vs Omni Furniture

To help you find the Best Outdoor Furniture, TopConsumerReviews.com provides you with an in-depth comparison of Serenity Health & Home Decor and Omni Furniture.

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Buy Your Outdoor Furniture With DFO Home! There's nothing quite like sitting out on your patio in the evening, enjoying a cool breeze and a beautiful sunset while relaxing on comfortable, stylish furniture. Whether your style tends towards the super-casual, like hammocks and Adirondack chairs, or you prefer a sleek, modern look, having the right outdoor furniture can make all the difference between an unused patio or backyard and your own personal relaxation-and-entertainment zone.

What should you buy for your outdoor furniture? Naturally, the answer depends on what you have in mind. Are you looking for chaise lounges to put next to your pool, or a patio set for serving cocktails and appetizers? Outdoor furniture isn't limited just to seating: most retailers also carry chimineas and fire pit tables both for ambience and heating purposes, shades and curtains for privacy and protection from the sun, even swings just for the fun of it.

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Best Reviews

2018

Outdoor Furniture Reviews

4 stars
Serenity Health & Home Decor

SERENITY HEALTH & HOME DECOR Visit Site

When we first heard the name "Serenity Health", we thought we might mistakenly be shopping for in-home medical equipment! Fortunately, this was not the case; this Wisconsin-based retailer has been in the home decor and furnishings business for 10 years and carries a good selection of patio sets and other outdoor furniture, fountains, and fire pits, just to name a few.

To find what you're looking for, it's easiest to choose a category:

  • Conversation Sets
  • Outdoor Patio Furniture Sets
  • Patio Tables
  • Patio Chairs & Outdoor Benches
  • Patio Accessories
  • Outdoor Furniture Covers
  • Porch Swings

You can also choose to shop by brand, but since Serenity Health only carries four Outdoor Furniture brands - primarily in the Sunnydaze Decor line - this may not be very helpful.

Once you've selected the category of outdoor furniture that you need, you can further refine your results by price, seating capacity (if applicable), material, and so forth. You may need to give the pages some time to load; we found the speed to be somewhat slow, and when we didn't wait long enough, the option up on the right-hand side to sort by price low-to-high or vice-versa wasn't always there.

Serenity Health's selection is fairly average. Again, many of their products come from one or two, which naturally limits what customers can choose from. For example, in the Patio Dining Sets category, there were just over 100 sets to choose from, and more than half of them were made by Anderson Furniture or Sunnydaze Decor.

Compared with the competition, Serenity does keep prices low on what they offer. We checked several items, ranging from a conversation set to an outdoor bench, and every time the price was the same or slightly lower than the best price elsewhere. To further sweeten the deal, Serenity Health & Home Decor offers a price match guarantee: if you find a piece of outdoor furniture with a lower total price - such as the cost of the item plus any shipping and handling fees - you can contact their customer service department and request that they match or even beat the price you found. We did think it was interesting that their price match policy included this disclaimer: "We reserve the right to not match or beat a competitor's price if their price is so ridiculously low, that we make little or no profit on the transaction."

Keep an eye out for additional savings; we found a pop-up offering a discount of 11% on all first purchases for customers who sign up for the Serenity Health email "club". Shipping is also free on all orders of $50+ within the continental US.

Serenity Health's general return policy is great: after getting a return authorization, you can return items within 30 days of receipt, with that policy being extended for holiday items bought between November 1 and December 31. Just be aware that, like most retailers of large items, there are specific procedures for larger items shipped via common carrier - such as inspecting for damage while the driver is there and reporting any damage immediately - that may apply if you're buying a patio set or other large outdoor furniture items.

So, how does Serenity Health rate when it comes to customer satisfaction? All indicators point to "good": an "A" rating with the Better Business Bureau (although the Serenity Health site claimed it to be an A+, the BBB site said otherwise), numerous compliments from customers who were pleased with the products they bought, and appropriate responses to the few complaints we did find.

Although their selection is somewhat limited compared with some of the highest-rated retailers in our review, Serenity Health does a good job of providing outdoor furniture for a range of budgets and tastes, and their commitment to customer satisfaction is well-established.

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2.5 stars
Omni Furniture

OMNI FURNITURE Visit Site

OMNI Furniture carries a wide range of outdoor furniture and related accessories, from bistro sets and cocktail tables to swings and gliders.

Shopping the site isn't as smooth as many of OMNI's competitors. You'll start by choosing a category under the Outdoor link at the top of the page. From there, you'll be taken to a results page that can only be sorted by price, product name, or manufacturer. We would have liked to see more options for filtering the results, such as color or material.

Once you've selected a product, you can see a brief description, along with tabs at the bottom for specifications, shipping info, and any available reviews. We noticed that the photos of almost every piece of furniture seemed like they had been taken in someone's backyard instead of being professionally done. We also didn't find any products that actually had a customer review, and many items had very little information in the specifications tab. For example, when we looked at a side table, the only specifications offered were the manufacturer name and the product weight. With items as large as patio furniture and tables, most shoppers will want dimensions to know if their available space can accommodate what they buy.

What does shipping cost with OMNI? You'll want to check each individual item, as the store's policy was unclear. It gives the impression that orders over $100 ship for free within the lower 48 United States, unless you live in a remote delivery location.

Several issues with the OMNI site left us scratching our heads. Unlike most retailers, we had to disable our ad-blocking software to view primary parts of the page (e.g. the OMNI Pride section highlighted at the top of the page). We also found several typos and mistakes that had us wondering if the site's operators are based in the US, despite numerous promises on the page describing OMNI's commitment to America and American workers. The site also describes a rewards program in the links at the bottom of the page, but there was no mention of it anywhere else on the site.

Finally, OMNI Furniture is the only outdoor furniture retailer we found that allows shoppers to haggle over pricing: most in-stock items have a "Make an Offer" button where you can tell OMNI what you'd like to pay for your dining set, outdoor bar stools, or chaise lounge.

This last feature may be directly related to the fact that OMNI Furniture is a drop shipper: in other words, they carry no inventory of their own, but instead serve a as a middleman that passes your order along to the manufacturer. This leads to questions about OMNI's returns policy, which states that OMNI will only help you to contact the manufacturer in the event of a return. Their policy further states that items have to be returned within 15 days of delivery - half as much time as what is usually offered by their competitors - along with hefty charges of 25% restocking fees, plus paying for all shipping costs and an administrative charge to OMNI.

On a positive note, OMNI Furniture did have a respectable "B+" rating with the Better Business Bureau at the time of our review, indicating that they've done an acceptable job in responding to any issues that arose. Unfortunately, we couldn't find any reviews, positive or negative, describing customers' shopping experience with OMNI Furniture.

We're concerned with the lack of feedback from actual shoppers, and the questions raised when shopping the OMNI Furniture website. We suggest you consider the more highly-rated stores in our review for your outdoor furniture shopping needs.

Visit Site

Continued from above

As you think about what you need to make your ideal outdoor space, you'll want to give some consideration to what materials are used. By design, most outdoor furniture is designed to be weather-resistant, but some materials can withstand heat, cold, rain and snow easily, while others will need to be moved indoors during times of more extreme temperatures.

You may be surprised to know that buying patio furniture and other outdoor items is often easier and more affordable when you shop online. Even on large, bulky things like lounge chairs and tables, many retailers offer free shipping, saving you the hassle of having to drive around town to find what you need - and then hoping that it will fit in your car for the ride home! What should you look for when choosing an online store for your outdoor furniture? Keep these criteria in mind:

  • Selection. Does the store have a wide variety of products to choose from? Can you get items in a number of colors, materials, and styles? How many brands does the retailer carry in stock?
  • Price. Are the prices competitive with other stores? Are there any discounts or other money-saving perks like free shipping? Will the store match the price if you find your furniture somewhere else for less?
  • Return Policy. If you need to return your purchase, will the store allow it? And, if so, will you be charged a restocking fee?
  • Customer Satisfaction. How does the store measure up when it comes to keeping their shoppers happy? Is the customer service department responsive and helpful when issues arise with products or delivery?

TopConsumerReviews.com has reviewed and ranked the best Outdoor Furniture retailers available today. We hope these reviews help you find the right outdoor furnishings to make your space perfect!

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