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      January 27, 2020

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Rush My Passport vs Travisa

Best Passport Services

To help you find the Best Passport Services, TopConsumerReviews.com provides you with an in-depth comparison of Rush My Passport and Travisa.

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"Where can I get a passport fast?" is a question many people are asking. Gone are the days of traveling abroad with a birth certificate or driver's license. If you plan to leave the United States, you'll need to have a passport. And in many cases, people find themselves needing a passport fast.

What are your options, then, for rushing a passport? You can go directly through the US Passport agency, typically accessed through the US Post Office. However, this process may take from 4 to 6 weeks to complete. That's why many people choose to use a passport expediting service to get their passport much faster even within 1 business day.

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Best Reviews

2020

Passport Services Reviews

2.5 stars
Rush My Passport

RUSH MY PASSPORT

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Cost:

From $119 to $449, depending on processing speed

If you prefer to work with a business whose sole focus is passport expediting services, Rush My Passport fits the bill. Unlike some businesses who also include visa processing and other related documents, Rush My Passport works strictly with passports: new and renewals, children, lost/damaged/stolen, name changes, and second passports.

Rush My Passport has five levels of expediting service:

  • Standard (10-12 business days): $119
  • Rush (6-9 business days): $179
  • Priority (3-5 business days): $249
  • Next-Day (2 business days): $349
  • 24-Hour (1 business day): $449

The order process is simple: select the type of passport you need and how fast you need it, enter some basic information such as your travel date and birth date, and place your order. At any point during the process, you can track your order by entering your order number and email address right on the Rush My Passport site.

Unfortunately, the reviews for Rush My Passport are mixed. On the one hand, there are thousands of reviews with positive comments praising the service for on-time delivery of passports. On the other hand, when we looked at the reputation of their parent company, Expedited Travel, LLC, we were disappointed to find a Better Business Bureau grade of B-. Common complaints included lack of updated information as to the passport's processing status, late deliveries, and challenges getting help from Rush My Passport's customer service department. Of course, no service is perfect, but most of the services in our review had higher grades with the BBB.

Also, the articles listed on the site under "In the Press" were all from articles in 2007-2008. It left us wondering if nothing positive had been said about them in the media for that long, or if Rush My Passport just hadn't updated that part of their website. Neither of those possibilities is great for their reputation.

While Rush My Passport does have the strength of thousands of recent reviews saying good things, they're not quite able to keep up with the higher-ranked services in our review.

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1.5 stars
Travisa

TRAVISA

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Cost:

Not listed on the website

Travisa's online passport expediting services are easily described in a single word: frustrating. Although they've been in business for over 30 years, their website doesn't make it easy to figure out what you'll need to do or how much it will cost.

On the main Passports page, you'll see that they offer the same main services as their competitors: New and Renewal passports, Extra Pages, Lost Passport replacement, and Second Passports/Extensions. When you select the type of passport you'll need, Travisa takes you to a page detailing the documents you'll need to submit, along with a red "Start Passport Order Here" button.

Now, here's where things go sideways compared with other passport services: that red button takes you to a PDF of an order form! And, on that order form, there is absolutely no indication of processing speeds or fees. You can enter a date of when you need your passport back, but your guess is as good as anyone's as to how much that will cost once you send in your form.

And, despite a long history, Travisa doesn't have an impressive reputation. While most of their office locations do have an A+ rating with the Better Business Bureau, the majority of the customer reviews we found were less-than-stellar. Even just looking at all of their office locations on the Google Map, using the Travisa "Contact Us" page, the number of 1- and 2-star reviews did not leave us feeling confident.

Due to their lackluster reviews on independent sites, complete lack of transparency when it comes to fees and processing times, and the fact that customers have to complete a paper form to even begin the process, Travisa doesn't score very highly among passport expediting services. We strongly recommend you choose a higher-ranked service among those in our review.

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Continued from above

Even with the few exceptions - such as "closed-loop" cruises that leave from and return to the same US port - you may have issues if an emergency requires you to return unexpectedly to the US or if you encounter problems in your ports of call.

And recently, nine states (Kentucky, Maine, Minnesota, Missouri, Montana, Oklahoma, Pennsylvania, South Carolina, and Washington) were put on notice that their state IDs would not be sufficient even for boarding domestic flights. Until those states have changed their IDs to meet federal standards, you could find yourself in need of an emergency passport in order to fly, even within the US, if you call one of those places home.

With a passport expediting company, your fees will vary depend on how fast you need your passport. Incredibly, you could have your passport - new or renewed - within 24 hours. If you've got a last-minute international business trip or vacation and need to have your passport ASAP, a passport expediting service may make all the difference between "bon voyage" and "bummer".

How should you decide which passport service to use? Here are several things to keep in mind as you consider which expediting service meets your needs:

  • Processing Time. Can the service get your passport to you in the time you have available?
  • Cost. What will you pay to get your passport as quickly as you need it? Are there a variety of pricing packages available, so that you don't pay for faster service than necessary? Keep in mind that you will still need to pay the required government fees for your application, in addition to the costs for expediting your passport.
  • Reputation. Does the expediting service have a solid reputation for delivering accurate passports on time? What have other clients said about their experiences with the business?

TopConsumerReviews.com has reviewed and ranked the best passport services available today. We hope this information will help you get your passport as quickly as possible, for a stress-free trip!

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