Luxury Perfume vs Perfumes NY
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Luxury Perfume vs Perfumes NY
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Pricing at Luxury Perfume is slightly higher than many of its competitors. For example, the 4 oz. Polo by Ralph Lauren eau de toilette is sold for $63.90, while at least two other retailers sell it for less than $60. We also noticed a number of products that were listed as sold out.
The website itself is somewhat clunky. When looking at it on a smaller screen, the search bar covers up the logo, for instance. Also, products can only be sorted alphabetically by brand or searched for directly; there is no feature to narrow down options by price, hot trends/brands, and so forth.
The return policy at Luxury Perfume is reasonable: unopened items can be returned within 30 days of receipt for a full refund, and open/used products can be returned for a refund with a 20% restocking fee charged.
Shipping is free for all orders over $59 within the 48 contiguous United States. Luxury Perfume is one of the few retailers we found that does offer worldwide shipping as well; prices vary depending on the order's destination and the number of products in the package.
A few aspects of Luxury Perfume's site had us scratching our heads. We were excited to see that they are one of only three retailers in our review to offer a membership loyalty program - but other than the "Membership Loyalty" box in the middle of the home page (that didn't go anywhere when we clicked on it), we could find no further information.
Also, at the bottom of the home page, there is a rotating series of photos and testimonials; we thought that some of the individuals pictured looked familiar. We were not impressed to discover that the images were taken from online articles at Forbes and other places, and then attributed to different customer names (for example, the photo for "Brian Peterson" actually came from a story on Tomas Laurinavicius, the founder of a magazine for design entrepreneurs). This raises questions about the authenticity of the site itself.
On the other hand, while some customers have expressed concerns over product packaging (having received bottles that were leaky or even broken) and fragrances that don't smell like the original they were expecting, other reviews rave about receiving excellent customer service. This is particularly true when a fragrance went out of stock between the time of the order and the expected ship date; many shoppers said that Luxury Perfume went the extra mile to either refund the order and provide a discount for a future order, or even to send the product in a larger size for no extra cost.
Overall, Luxury Perfume seems to want to please its customers, but the results may be somewhat hit or miss.
Despite the name, Perfumes NY is based in Miami and has been in business since 2005. According to their "About Us" page, they have an A+ rating with the Better Business Bureau, but we were unable to verify that information ourselves.
Many aspects of Perfumes NY's website left us with questions. First, when comparing a basic cologne - Polo by Ralph Lauren eau de toilette in the 4 oz. size - we found that their price was actually above list: $80.80 vs. $80.00. This was much higher than other retailers' average price of about $60. A large number of the products listed on the site had no images, and were shown as "image coming soon". Given that the image on the side of the site was advertising the "Summer 2015 Cosmetics Collection" in 2016, we probably wouldn't hold our breath on those images being added!
We also tried giving a call to both of the customer service numbers listed on the site. We got a Google voice answering service, and no one picked up the call. Looking a little deeper, we found that the number was also listed as the customer service for a web development business, and the company address came up as a residential location in South Florida. In all likelihood, Perfumes NY does not carry its own inventory but rather works as a drop shipper (operating as a middleman between warehouses and customers). That's not necessarily a negative thing, but customers should be aware of this fact if they're expecting a traditional perfume retailer.
We also were confused by the rotating deals bar at the top of the page. On the day of our review, it said "Today! SITEWIDE Sale 20% OFF All Products: No", making us wonder if there was actually a sale or not. It was also advertising a "Happy Wednesday Sale", even though our review was completed on a different day of the week.
Shipping costs were equally conflicting. On the sidebar of the site, it says that shipping is free for orders over $59, but in the small text near the bottom of the page, it says "We deliver all of our products to our clients which will beof [typo] absolutely free shipping."
Finally, we were not able to find any customer reviews - positive or negative - anywhere.
We're left feeling like Perfumes NY is a mystery, and not necessarily one that we'd like to solve. We give them low marks and suggest that you take a look at one of the more established perfume retailers in our review.
To help you find the Best Perfume Stores, TopConsumerReviews.com provides you with an in-depth comparison of Luxury Perfume and Perfumes NY.
Most perfume and cologne is purchased at big name department stores. Like all products sold in these stores, a healthy premium is added to all the perfumes sold in order to offset the costs of operating such a large store. Outside of the expensive mark-up you also have to deal with the driving, parking lots, long lines and the lack of help that exists in department stores today. Instead, many savvy shoppers have discovered an alternative to the traditional high priced, inconvenient approach - shopping for perfume online.
Every year, more people are buying their perfume and cologne from online perfume stores. These stores allow you to purchase your favorite perfume or cologne in the convenience of your home and at a discounted price. Depending on the state you reside in, you will probably be able to avoid sales tax. Many stores even offer free shipping, depending on the amount of your total purchase.
When looking for an online perfume store you'll want to consider a few factors before making a purchase. Some of these include:
TopConsumerReviews.com has reviewed and ranked the best perfume stores available today. We hope this information helps you make your next perfume purchase!
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