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      December 6, 2019

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Orkin vs Terminix

To help you find the Best Pest Control, TopConsumerReviews.com provides you with an in-depth comparison of Orkin and Terminix.

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If you're concerned about pests in and around your home, you're not alone. According to a recent consumer survey, 93% of people are concerned about insects within their home. It's easy to see why - every year, over 500,000 Americans wind up in hospital emergency rooms suffering from insect bites and stings.

If you have a pest control issue in your home, ignoring it won't make it go away. Once bugs and other pests find a safe place where they can live and breed, chances are they'll multiply, which can make a bad problem far worse. The best way to deal with an infestation is to see the problem for what it is, and deal with it head on.

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Best Reviews

2019

Pest Control Reviews

3.5 stars
Orkin

ORKIN

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Orkin is a nationally known extermination company with branches all across the United States and in Europe as well. They focus on professional evaluation of the pest problem in each individual home or place of business, and the creation of a customized extermination plan implemented by Orkin's professional technicians.

The Orkin website is very modern and professional looking. The main page features a toll-free number to call for service or immediate attention, a menu bar across the top to select from several options such as commercial or personal home pest control, and a section for a consumer to enter information and get a free quote. Scrolling down a little there is a helpful "ask the Orkin Man" box where consumers can type a question and get answers on specific pests or problems. There is also a "research a pest" section that lists all the kinds of pests that Orkin can handle, with pictures and details of each pest easily accessible.

Additionally, there is a link to a page that describes the Orkin training facility that they have built to train their managers and technicians, and a detailed outline of the program all Orkin employees must go through before they can start working in pest control. It is an impressive program requiring over 160 hours of classroom and hands-on training, and it highlights the science, research and technology Orkin uses to stay at the top of the pest control business. Finally, the website highlights the Orkin guarantee, which states if the pests return after 30 days, they will come back to treat your home again for free.

The real question with Orkin is the cost. There is no way to get a quote on the website, and even calling the toll-free service number will not result in receiving a cost estimate. The only way to receive a price quote is to schedule a technician visit to the home or business. This initial consultation is "free" but there is a service charge for the consultation that is added to the bill if the consumer decides to purchase a service package. There are some single treatment options that start as low as $400, but depending on the severity of the pest problem, an ongoing contract may be necessary and the cost for these can go into the thousands. Not only that, but with an ongoing contract there are annual fees to pay, even if no technician visits are required.

Additionally, we were able to find many complaints about Orkin, from price gouging, to poor service, to several class action lawsuits that have been filed against the company. Some consumers have good reviews about their experience with Orkin, but many others have complaints about tricky guarantees, hidden fees, poor clean-up and returning pests. We reviewed the Better Business Bureau website and discovered that some Orkin locations are accredited by the BBB and some are not. This is common among the big pest control companies since each branch is run separately by different branch managers.

Orkin is a very well-known company that has been in the extermination business for a long time. If you need a professional exterminator we would advise you to consider Orkin, but do some research on the local branch before entering into a contract, to make sure the branch is one of the reputable ones. With improvements in customer satisfaction and reviews, this provider could improve to a higher rating.

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3.5 stars
Terminix

TERMINIX

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Terminix is a widely known professional extermination companies in America, nationally advertised with branches in all 50 states. Terminix provides professional evaluation of pest problems and delivers customized pest relief plans using Terminix's professional exterminators.

The Terminix website is robust and sleek, as you would expect from one of the big name pest control services. The main page features a toll-free number to call and a rotating window highlighting some common pest problems. There is a menu bar across the top with links to a "why Terminix" section that highlights the benefits of using Terminix over other pest control providers, a link to a list of their services, and a link to a customer service section. What we really liked about the "our services" section is that the cost for many of the various services are listed right on the website. This is uncommon in the pest control industry, as most exterminators will require a visit to the customer's home or office to evaluate the pest problem before making any kind of cost estimate.

Just under this section is a link to the Terminix guarantee, which states there is a 100% money back guarantee if you are not completely satisfied with the service. Further inspection of this guarantee, however, reveals that the guarantee is in effect only as long as the customer maintains one of the ongoing service plans. So if a customer has the pest plan contract for $107 per quarter for example, Terminix will come back as often as necessary to rid the home or office of pests. If the customer allows that contract to lapse, the guarantee lapses as well.

The main question with Terminix is what you will end up paying. Although there are some basic services listed with a monthly or quarterly cost quote on the website, the listed price does not take into account the square footage of the home or office in question, or other products that will be used during the treatments such as pest bait. The only way to receive a true quote is, as with the other big name exterminators, to have a technician visit the home or place of business. We read many consumer reviews online that said their total cost was not given to them until they signed a contract, and that the final cost could be up into the thousands. Similar to the other big name exterminators we reviewed, it seems there are many hidden costs with the service.

Also like the other big name exterminators we reviewed, we were able to find a laundry list of consumer complaints about Terminix. There have also been class action lawsuits filed against Terminix for things like falsifying evaluation reports and failing to deliver services as promised. Some consumers also have very good reviews about their experience with Terminix, and again like other big name pest control providers, this is because each Terminix branch is run independently. The Better Business Bureau website shows some Terminix locations are accredited by the BBB and some are not, and some have had complaints while others have not.

Terminix has been in the extermination business for a long time and is one of the largest pest control services in the country. If a consumer needs a professional exterminator we would advise they do some research on the Terminix branch they are considering before contracting with them to ensure the branch is accredited and has no complaints filed against it. We recognize Terminix as a reputable provider throughout the U.S.; their rating could easily become higher with fewer negative customer reviews.

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Continued from above

There are many products and services available to you for controlling pests. Some rely on do-it-yourself skills, while others have a more hands-off approach. The right solution for you will depend on several factors. Some of these include:

  • Cost. How much will the option cost? Do-it-yourself solutions will be less expensive than professional services, although some people may be more comfortable hiring a professional
  • Effectiveness. How well do the products or services work, to get rid of the pest problem you're suffering from?
  • Guarantees. Are there any moen-back or satisfaction guarantees that come with your pest control solution?

TopConsumerReviews.com has reviewed and ranked the best Pest Control solutions available today. We hope these reviews help you get your pest issue under control once and for all!

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