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      April 3, 2020

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Orkin vs Truly Nolen

To help you find the Best Pest Control, TopConsumerReviews.com provides you with an in-depth comparison of Orkin and Truly Nolen.

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If you're concerned about pests in and around your home, you're not alone. According to a recent consumer survey, 93% of people are concerned about insects within their home. It's easy to see why - every year, over 500,000 Americans wind up in hospital emergency rooms suffering from insect bites and stings.

If you have a pest control issue in your home, ignoring it won't make it go away. Once bugs and other pests find a safe place where they can live and breed, chances are they'll multiply, which can make a bad problem far worse. The best way to deal with an infestation is to see the problem for what it is, and deal with it head on.

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Best Reviews

2020

Pest Control Reviews

3.5 stars
Orkin

ORKIN

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Orkin is a nationally known extermination company with branches all across the United States and in Europe as well. They focus on professional evaluation of the pest problem in each individual home or place of business, and the creation of a customized extermination plan implemented by Orkin's professional technicians.

The Orkin website is very modern and professional looking. The main page features a toll-free number to call for service or immediate attention, a menu bar across the top to select from several options such as commercial or personal home pest control, and a section for a consumer to enter information and get a free quote. Scrolling down a little there is a helpful "ask the Orkin Man" box where consumers can type a question and get answers on specific pests or problems. There is also a "research a pest" section that lists all the kinds of pests that Orkin can handle, with pictures and details of each pest easily accessible.

Additionally, there is a link to a page that describes the Orkin training facility that they have built to train their managers and technicians, and a detailed outline of the program all Orkin employees must go through before they can start working in pest control. It is an impressive program requiring over 160 hours of classroom and hands-on training, and it highlights the science, research and technology Orkin uses to stay at the top of the pest control business. Finally, the website highlights the Orkin guarantee, which states if the pests return after 30 days, they will come back to treat your home again for free.

The real question with Orkin is the cost. There is no way to get a quote on the website, and even calling the toll-free service number will not result in receiving a cost estimate. The only way to receive a price quote is to schedule a technician visit to the home or business. This initial consultation is "free" but there is a service charge for the consultation that is added to the bill if the consumer decides to purchase a service package. There are some single treatment options that start as low as $400, but depending on the severity of the pest problem, an ongoing contract may be necessary and the cost for these can go into the thousands. Not only that, but with an ongoing contract there are annual fees to pay, even if no technician visits are required.

Additionally, we were able to find many complaints about Orkin, from price gouging, to poor service, to several class action lawsuits that have been filed against the company. Some consumers have good reviews about their experience with Orkin, but many others have complaints about tricky guarantees, hidden fees, poor clean-up and returning pests. We reviewed the Better Business Bureau website and discovered that some Orkin locations are accredited by the BBB and some are not. This is common among the big pest control companies since each branch is run separately by different branch managers.

Orkin is a very well-known company that has been in the extermination business for a long time. If you need a professional exterminator we would advise you to consider Orkin, but do some research on the local branch before entering into a contract, to make sure the branch is one of the reputable ones. With improvements in customer satisfaction and reviews, this provider could improve to a higher rating.

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3 stars
Truly Nolen

TRULY NOLEN

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Truly Nolen is a growing force in the world of professional pest control. Founded in Arizona, Truly Nolen has expanded primarily in the Southern and Western parts of the United States, but also has branches in Massachusetts, New Jersey and New York, and a handful of other states as well. They are a traditional extermination company with the focus on professional analysis of the pest problem and application of a pest control plan by Truly Nolen technicians.

The Truly Nolen Website is attractive and informative. On the main page there is a rotating window of topics, highlighting some common pest problems and the various services they offer to address each. Consumers can select links to pest control, termite control, and rodent control or lawn services to quickly navigate to their particular pest problem. Each detail page outlines the steps Truly Nolan takes to address the pest problem that was selected. There is the standard section with information on all the common pests, and a search box to find a local branch and schedule a free inspection.

As with most other professional pest control services, the costs of the Truly Nolen services are not listed on the website. There is a small section of coupons offering things like $25 off pest control services, but no indication of what the total cost for pest control services would be. A consumer needs to schedule a free visit and a technician will come out to the home or place of business to provide an analysis of the pest problem and a proposed solution. Then depending on the severity of the pest problem, the cost could vary from a few hundred dollars to an ongoing service plan that could run thousands of dollars a year.

Truly Nolen offers a guarantee, but it is hard to determine exactly what is covered. The guarantee states that "we guarantee satisfaction or your money back for your last scheduled service." If a consumer has had 10 scheduled exterminations and the pests are still a problem, it would seem to us that receiving money back for only the last service call isn't really much of a guarantee. Then again, none of the big extermination services seem to have true, unconditional money back guarantees.

Similar to other big extermination companies, the internet is full of very serious consumer complaints regarding Truly Nolen's services. As expected, when we reviewed the Better Business Bureau website we found some of their branches were accredited, but most were not. We will give the same advice here as we gave with the other big pest control companies: consumers should research their local Truly Nolen branch before deciding whether or not to contract them for their services. Expanding their service area and offering a more robust guarantee would bring Truly Nolen up in our ratings.

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Continued from above

There are many products and services available to you for controlling pests. Some rely on do-it-yourself skills, while others have a more hands-off approach. The right solution for you will depend on several factors. Some of these include:

  • Cost. How much will the option cost? Do-it-yourself solutions will be less expensive than professional services, although some people may be more comfortable hiring a professional
  • Effectiveness. How well do the products or services work, to get rid of the pest problem you're suffering from?
  • Guarantees. Are there any moen-back or satisfaction guarantees that come with your pest control solution?

TopConsumerReviews.com has reviewed and ranked the best Pest Control solutions available today. We hope these reviews help you get your pest issue under control once and for all!

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