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      September 26, 2020

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Pest Away vs Orkin

To help you find the Best Pest Control, TopConsumerReviews.com provides you with an in-depth comparison of Pest Away and Orkin.

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If you're concerned about pests in and around your home, you're not alone. According to a recent consumer survey, 93% of people are concerned about insects within their home. It's easy to see why - every year, over 500,000 Americans wind up in hospital emergency rooms suffering from insect bites and stings.

If you have a pest control issue in your home, ignoring it won't make it go away. Once bugs and other pests find a safe place where they can live and breed, chances are they'll multiply, which can make a bad problem far worse. The best way to deal with an infestation is to see the problem for what it is, and deal with it head on.

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Best Reviews

2020

Pest Control Reviews

4.5 stars
Pest Away

PEST AWAY

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Pest Away is a smaller pest control and extermination company located in New York City and servicing primarily New York and the Tri-State area. For consumers who live elsewhere in the U.S., Pest Away will not be an option, but they are one of the top exterminators in New York for anyone living in or around the city.

Pest Away was founded in 1991 by Jeff Eisenberg, a CPA living in New York City. After he had several bad experiences with local pest extermination services. Jeff developed an effective, eco-friendly pest treatment and a business model that would address the issues with service quality that he had with the pest control services he had used in the past. As the Pest Away website boasts, this service has been very well received by New Yorkers, and has been featured on several local television programs, CNN, Dateline, and the Today Show, as well as being selected "Best of New York" by New York magazine. Pest Away has earned an A+ rating with the Better Business Bureau, and reviews we found elsewhere on the internet were for the most part very positive. Pest Away as a company is not short on accolades, and this should be an important factor for any consumers considering using a pest control service, as many of the big extermination companies are rife with complaints and negative publicity.

The Pest Away website is simple but informative. There is a section entitled "pest education" where consumers can review information on various types of pests, including what to look for to determine what kind of pests someone may be dealing with. There is also a shopping section, so if a consumer doesn't want to pay the higher cost for a professional technician to come evaluate and treat their home or business, they can purchase the eco-friendly Pest Away products and attempt to address their pest problem on their own. We like this feature, as most of the other professional extermination services do not offer a self-service option. This also partially offsets the problem of Pest Away being local to the New York area, as customers from elsewhere could still order the Pest Away products online.

With regards to the cost of a professional extermination service, as with most other exterminators consumers need to call and schedule an appointment with a technician before the cost of the service can be determined. Depending on the severity of the pest problem a treatment could cost anywhere from a few hundred dollars up into the thousands of dollars. At least with Pest Away the consumer has the inexpensive option of purchasing products from the website and attempting to address the pest problem on a do-it-yourself basis. Also, with no lawsuits for price gouging or other questionable practices, the consumer can feel confident that any quote for the professional services will be reasonable and fair.

We feel Pest Away is a great bet for any consumers looking for a pest control service in the New York or Tri-State area. The reviews of their service, superior Better Business Bureau rating, and lack of negative publicity such as lawsuits give us confidence that this is a trustworthy company in a field where so many of the big players have faced lawsuits and complaints. The only drawback is that Pest Away is only available to consumers in a very small geographical area.

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3.5 stars
Orkin

ORKIN

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Orkin is a nationally known extermination company with branches all across the United States and in Europe as well. They focus on professional evaluation of the pest problem in each individual home or place of business, and the creation of a customized extermination plan implemented by Orkin's professional technicians.

The Orkin website is very modern and professional looking. The main page features a toll-free number to call for service or immediate attention, a menu bar across the top to select from several options such as commercial or personal home pest control, and a section for a consumer to enter information and get a free quote. Scrolling down a little there is a helpful "ask the Orkin Man" box where consumers can type a question and get answers on specific pests or problems. There is also a "research a pest" section that lists all the kinds of pests that Orkin can handle, with pictures and details of each pest easily accessible.

Additionally, there is a link to a page that describes the Orkin training facility that they have built to train their managers and technicians, and a detailed outline of the program all Orkin employees must go through before they can start working in pest control. It is an impressive program requiring over 160 hours of classroom and hands-on training, and it highlights the science, research and technology Orkin uses to stay at the top of the pest control business. Finally, the website highlights the Orkin guarantee, which states if the pests return after 30 days, they will come back to treat your home again for free.

The real question with Orkin is the cost. There is no way to get a quote on the website, and even calling the toll-free service number will not result in receiving a cost estimate. The only way to receive a price quote is to schedule a technician visit to the home or business. This initial consultation is "free" but there is a service charge for the consultation that is added to the bill if the consumer decides to purchase a service package. There are some single treatment options that start as low as $400, but depending on the severity of the pest problem, an ongoing contract may be necessary and the cost for these can go into the thousands. Not only that, but with an ongoing contract there are annual fees to pay, even if no technician visits are required.

Additionally, we were able to find many complaints about Orkin, from price gouging, to poor service, to several class action lawsuits that have been filed against the company. Some consumers have good reviews about their experience with Orkin, but many others have complaints about tricky guarantees, hidden fees, poor clean-up and returning pests. We reviewed the Better Business Bureau website and discovered that some Orkin locations are accredited by the BBB and some are not. This is common among the big pest control companies since each branch is run separately by different branch managers.

Orkin is a very well-known company that has been in the extermination business for a long time. If you need a professional exterminator we would advise you to consider Orkin, but do some research on the local branch before entering into a contract, to make sure the branch is one of the reputable ones. With improvements in customer satisfaction and reviews, this provider could improve to a higher rating.

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There are many products and services available to you for controlling pests. Some rely on do-it-yourself skills, while others have a more hands-off approach. The right solution for you will depend on several factors. Some of these include:

  • Cost. How much will the option cost? Do-it-yourself solutions will be less expensive than professional services, although some people may be more comfortable hiring a professional
  • Effectiveness. How well do the products or services work, to get rid of the pest problem you're suffering from?
  • Guarantees. Are there any moen-back or satisfaction guarantees that come with your pest control solution?

TopConsumerReviews.com has reviewed and ranked the best Pest Control solutions available today. We hope these reviews help you get your pest issue under control once and for all!

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