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      November 17, 2019

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Pest Away vs Terminix

To help you find the Best Pest Control, TopConsumerReviews.com provides you with an in-depth comparison of Pest Away and Terminix.

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If you're concerned about pests in and around your home, you're not alone. According to a recent consumer survey, 93% of people are concerned about insects within their home. It's easy to see why - every year, over 500,000 Americans wind up in hospital emergency rooms suffering from insect bites and stings.

If you have a pest control issue in your home, ignoring it won't make it go away. Once bugs and other pests find a safe place where they can live and breed, chances are they'll multiply, which can make a bad problem far worse. The best way to deal with an infestation is to see the problem for what it is, and deal with it head on.

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Best Reviews

2019

Pest Control Reviews

4.5 stars
Pest Away

PEST AWAY Visit Site

Pest Away is a smaller pest control and extermination company located in New York City and servicing primarily New York and the Tri-State area. For consumers who live elsewhere in the U.S., Pest Away will not be an option, but they are one of the top exterminators in New York for anyone living in or around the city.

Pest Away was founded in 1991 by Jeff Eisenberg, a CPA living in New York City. After he had several bad experiences with local pest extermination services. Jeff developed an effective, eco-friendly pest treatment and a business model that would address the issues with service quality that he had with the pest control services he had used in the past. As the Pest Away website boasts, this service has been very well received by New Yorkers, and has been featured on several local television programs, CNN, Dateline, and the Today Show, as well as being selected "Best of New York" by New York magazine. Pest Away has earned an A+ rating with the Better Business Bureau, and reviews we found elsewhere on the internet were for the most part very positive. Pest Away as a company is not short on accolades, and this should be an important factor for any consumers considering using a pest control service, as many of the big extermination companies are rife with complaints and negative publicity.

The Pest Away website is simple but informative. There is a section entitled "pest education" where consumers can review information on various types of pests, including what to look for to determine what kind of pests someone may be dealing with. There is also a shopping section, so if a consumer doesn't want to pay the higher cost for a professional technician to come evaluate and treat their home or business, they can purchase the eco-friendly Pest Away products and attempt to address their pest problem on their own. We like this feature, as most of the other professional extermination services do not offer a self-service option. This also partially offsets the problem of Pest Away being local to the New York area, as customers from elsewhere could still order the Pest Away products online.

With regards to the cost of a professional extermination service, as with most other exterminators consumers need to call and schedule an appointment with a technician before the cost of the service can be determined. Depending on the severity of the pest problem a treatment could cost anywhere from a few hundred dollars up into the thousands of dollars. At least with Pest Away the consumer has the inexpensive option of purchasing products from the website and attempting to address the pest problem on a do-it-yourself basis. Also, with no lawsuits for price gouging or other questionable practices, the consumer can feel confident that any quote for the professional services will be reasonable and fair.

We feel Pest Away is a great bet for any consumers looking for a pest control service in the New York or Tri-State area. The reviews of their service, superior Better Business Bureau rating, and lack of negative publicity such as lawsuits give us confidence that this is a trustworthy company in a field where so many of the big players have faced lawsuits and complaints. The only drawback is that Pest Away is only available to consumers in a very small geographical area.

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3.5 stars
Terminix

TERMINIX Visit Site

Terminix is a widely known professional extermination companies in America, nationally advertised with branches in all 50 states. Terminix provides professional evaluation of pest problems and delivers customized pest relief plans using Terminix's professional exterminators.

The Terminix website is robust and sleek, as you would expect from one of the big name pest control services. The main page features a toll-free number to call and a rotating window highlighting some common pest problems. There is a menu bar across the top with links to a "why Terminix" section that highlights the benefits of using Terminix over other pest control providers, a link to a list of their services, and a link to a customer service section. What we really liked about the "our services" section is that the cost for many of the various services are listed right on the website. This is uncommon in the pest control industry, as most exterminators will require a visit to the customer's home or office to evaluate the pest problem before making any kind of cost estimate.

Just under this section is a link to the Terminix guarantee, which states there is a 100% money back guarantee if you are not completely satisfied with the service. Further inspection of this guarantee, however, reveals that the guarantee is in effect only as long as the customer maintains one of the ongoing service plans. So if a customer has the pest plan contract for $107 per quarter for example, Terminix will come back as often as necessary to rid the home or office of pests. If the customer allows that contract to lapse, the guarantee lapses as well.

The main question with Terminix is what you will end up paying. Although there are some basic services listed with a monthly or quarterly cost quote on the website, the listed price does not take into account the square footage of the home or office in question, or other products that will be used during the treatments such as pest bait. The only way to receive a true quote is, as with the other big name exterminators, to have a technician visit the home or place of business. We read many consumer reviews online that said their total cost was not given to them until they signed a contract, and that the final cost could be up into the thousands. Similar to the other big name exterminators we reviewed, it seems there are many hidden costs with the service.

Also like the other big name exterminators we reviewed, we were able to find a laundry list of consumer complaints about Terminix. There have also been class action lawsuits filed against Terminix for things like falsifying evaluation reports and failing to deliver services as promised. Some consumers also have very good reviews about their experience with Terminix, and again like other big name pest control providers, this is because each Terminix branch is run independently. The Better Business Bureau website shows some Terminix locations are accredited by the BBB and some are not, and some have had complaints while others have not.

Terminix has been in the extermination business for a long time and is one of the largest pest control services in the country. If a consumer needs a professional exterminator we would advise they do some research on the Terminix branch they are considering before contracting with them to ensure the branch is accredited and has no complaints filed against it. We recognize Terminix as a reputable provider throughout the U.S.; their rating could easily become higher with fewer negative customer reviews.

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Continued from above

There are many products and services available to you for controlling pests. Some rely on do-it-yourself skills, while others have a more hands-off approach. The right solution for you will depend on several factors. Some of these include:

  • Cost. How much will the option cost? Do-it-yourself solutions will be less expensive than professional services, although some people may be more comfortable hiring a professional
  • Effectiveness. How well do the products or services work, to get rid of the pest problem you're suffering from?
  • Guarantees. Are there any moen-back or satisfaction guarantees that come with your pest control solution?

TopConsumerReviews.com has reviewed and ranked the best Pest Control solutions available today. We hope these reviews help you get your pest issue under control once and for all!

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