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      November 12, 2019

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Terminix vs Truly Nolen

To help you find the Best Pest Control, TopConsumerReviews.com provides you with an in-depth comparison of Terminix and Truly Nolen.

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If you're concerned about pests in and around your home, you're not alone. According to a recent consumer survey, 93% of people are concerned about insects within their home. It's easy to see why - every year, over 500,000 Americans wind up in hospital emergency rooms suffering from insect bites and stings.

If you have a pest control issue in your home, ignoring it won't make it go away. Once bugs and other pests find a safe place where they can live and breed, chances are they'll multiply, which can make a bad problem far worse. The best way to deal with an infestation is to see the problem for what it is, and deal with it head on.

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2019

Pest Control Reviews

3.5 stars
Terminix

TERMINIX Visit Site

Terminix is a widely known professional extermination companies in America, nationally advertised with branches in all 50 states. Terminix provides professional evaluation of pest problems and delivers customized pest relief plans using Terminix's professional exterminators.

The Terminix website is robust and sleek, as you would expect from one of the big name pest control services. The main page features a toll-free number to call and a rotating window highlighting some common pest problems. There is a menu bar across the top with links to a "why Terminix" section that highlights the benefits of using Terminix over other pest control providers, a link to a list of their services, and a link to a customer service section. What we really liked about the "our services" section is that the cost for many of the various services are listed right on the website. This is uncommon in the pest control industry, as most exterminators will require a visit to the customer's home or office to evaluate the pest problem before making any kind of cost estimate.

Just under this section is a link to the Terminix guarantee, which states there is a 100% money back guarantee if you are not completely satisfied with the service. Further inspection of this guarantee, however, reveals that the guarantee is in effect only as long as the customer maintains one of the ongoing service plans. So if a customer has the pest plan contract for $107 per quarter for example, Terminix will come back as often as necessary to rid the home or office of pests. If the customer allows that contract to lapse, the guarantee lapses as well.

The main question with Terminix is what you will end up paying. Although there are some basic services listed with a monthly or quarterly cost quote on the website, the listed price does not take into account the square footage of the home or office in question, or other products that will be used during the treatments such as pest bait. The only way to receive a true quote is, as with the other big name exterminators, to have a technician visit the home or place of business. We read many consumer reviews online that said their total cost was not given to them until they signed a contract, and that the final cost could be up into the thousands. Similar to the other big name exterminators we reviewed, it seems there are many hidden costs with the service.

Also like the other big name exterminators we reviewed, we were able to find a laundry list of consumer complaints about Terminix. There have also been class action lawsuits filed against Terminix for things like falsifying evaluation reports and failing to deliver services as promised. Some consumers also have very good reviews about their experience with Terminix, and again like other big name pest control providers, this is because each Terminix branch is run independently. The Better Business Bureau website shows some Terminix locations are accredited by the BBB and some are not, and some have had complaints while others have not.

Terminix has been in the extermination business for a long time and is one of the largest pest control services in the country. If a consumer needs a professional exterminator we would advise they do some research on the Terminix branch they are considering before contracting with them to ensure the branch is accredited and has no complaints filed against it. We recognize Terminix as a reputable provider throughout the U.S.; their rating could easily become higher with fewer negative customer reviews.

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3 stars
Truly Nolen

TRULY NOLEN Visit Site

Truly Nolen is a growing force in the world of professional pest control. Founded in Arizona, Truly Nolen has expanded primarily in the Southern and Western parts of the United States, but also has branches in Massachusetts, New Jersey and New York, and a handful of other states as well. They are a traditional extermination company with the focus on professional analysis of the pest problem and application of a pest control plan by Truly Nolen technicians.

The Truly Nolen Website is attractive and informative. On the main page there is a rotating window of topics, highlighting some common pest problems and the various services they offer to address each. Consumers can select links to pest control, termite control, and rodent control or lawn services to quickly navigate to their particular pest problem. Each detail page outlines the steps Truly Nolan takes to address the pest problem that was selected. There is the standard section with information on all the common pests, and a search box to find a local branch and schedule a free inspection.

As with most other professional pest control services, the costs of the Truly Nolen services are not listed on the website. There is a small section of coupons offering things like $25 off pest control services, but no indication of what the total cost for pest control services would be. A consumer needs to schedule a free visit and a technician will come out to the home or place of business to provide an analysis of the pest problem and a proposed solution. Then depending on the severity of the pest problem, the cost could vary from a few hundred dollars to an ongoing service plan that could run thousands of dollars a year.

Truly Nolen offers a guarantee, but it is hard to determine exactly what is covered. The guarantee states that "we guarantee satisfaction or your money back for your last scheduled service." If a consumer has had 10 scheduled exterminations and the pests are still a problem, it would seem to us that receiving money back for only the last service call isn't really much of a guarantee. Then again, none of the big extermination services seem to have true, unconditional money back guarantees.

Similar to other big extermination companies, the internet is full of very serious consumer complaints regarding Truly Nolen's services. As expected, when we reviewed the Better Business Bureau website we found some of their branches were accredited, but most were not. We will give the same advice here as we gave with the other big pest control companies: consumers should research their local Truly Nolen branch before deciding whether or not to contract them for their services. Expanding their service area and offering a more robust guarantee would bring Truly Nolen up in our ratings.

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Continued from above

There are many products and services available to you for controlling pests. Some rely on do-it-yourself skills, while others have a more hands-off approach. The right solution for you will depend on several factors. Some of these include:

  • Cost. How much will the option cost? Do-it-yourself solutions will be less expensive than professional services, although some people may be more comfortable hiring a professional
  • Effectiveness. How well do the products or services work, to get rid of the pest problem you're suffering from?
  • Guarantees. Are there any moen-back or satisfaction guarantees that come with your pest control solution?

TopConsumerReviews.com has reviewed and ranked the best Pest Control solutions available today. We hope these reviews help you get your pest issue under control once and for all!

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