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      October 1, 2020

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Pool Central vs Pool Deals

Best Swimming Pool Supply Stores

To help you find the Best Swimming Pool Supplies, TopConsumerReviews.com provides you with an in-depth comparison of Pool Central and Pool Deals.

To see ALL of our reviews for the Best Swimming Pool Supplies, please Click Here

If you're in need a new pool liner, cleaners, covers, chemicals, pool toys or any other pool supplies, you already know how limited your options are. Most local stores have a very limited selection of pool supplies in stock. What they do have is usually priced with high markups.

Online swimming pool supply stores, however, can carry a much larger selection of pool supplies than a traditional store. Online stores are available all year round, usually at prices that can't be beat by local swimming pool supply stores. This is because online pool supply stores typically have fewer staff and less overhead - and they usually pass that savings on directly to you, their customer.

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Best Reviews

2020

Swimming Pool Supplies Reviews

3.5 stars
Pool Central

POOL CENTRAL

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Shipping:

$5 per order for ground shipping, regardless of item

Pool Central strives to bring pool owners a large selection of not just pool maintenance products but also outdoor furniture, toys, and other pool-related items. Pool Central is a division of Gordon Companies Inc., which has been in business for nearly four decades. While we were not able to find a listing specifically for Pool Central with the Better Business Bureau, another division of Gordon Companies Inc. currently carries an A- rating.

Pool Central's website is relatively easy to use: product categories such as Chemicals, Recreation, and Outdoor Furniture are prominently placed at the top of the page, and each category has a dropdown to more specific items within each group. Within each category, products can be browsed individually or sorted by price. While prices were very competitive, overall selection was limited, and we were surprised to find categories without any products at all (for example, Shock).

Pool Central doesn't seem to stock more well-known brands; for example, people shopping for goggles would expect to see Speedo and TYR, but there appear to only be off-brands available in that department. The widest selection was in the Outdoor Furniture category, which might leave customers who need basic pool chemicals somewhat disappointed.

Shipping costs are low: a flat fee of $5 per order for ground shipping, regardless of item or order size. Expedited shipping is available if needed.

We also did not see a customer satisfaction guarantee for Pool Central customers. Their return policy requires that returns be made within 30 days of receipt, and that merchandise be in unused condition. Also, certain items, such as snorkels, pool chemicals, and patio furniture sets are not returnable under any circumstance other than an order error on the part of Pool Central. We'd like to see a more customer-friendly satisfaction policy, to encourage customers to consider Pool Central as a retailer of pool supplies.

In general, though we'd like to see a wider variety of products and an established customer satisfaction policy, we can recommend Pool Central as a solid provider of basic pool supplies whose low shipping costs may make larger purchases more affordable for the average consumer.

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1 star
Pool Deals

POOL DEALS

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Shipping:

Free in the lower 48 United States

Pool Deals isn’t going to blow you out of the water - pun intended - with a slick website or fancy sales tactics. Instead, this online retailer of swimming pool supplies hopes to “wow” you with everyday low prices, unsurpassed customer service, and an extensive range of products for your pool.

At first glance, it seems like Pool Deals might deliver on their promises of guaranteed lowest prices online and great service. They offer free shipping - presumably on all orders, though there’s no details given to confirm that - and their everyday prices on pool supplies ranging from chemicals to liners are competitive with other stores.

However, this swimming pool supply store has a very negative reputation. Just consider the retailer’s track record with the Better Business Bureau: an “F” grade, largely due to the store’s failure to respond to more than 80 customer complaints in the last year alone. You’ll find similar problems if you look up reviews under the name “Poolzone”, which is how Pool Deals is actually listed with the BBB. Pool Deals has also failed to respond to repeated requests for contact from the BBB.

The most common shopper complaints describe poor quality pool covers, products that don’t match the description in the online store, shipping times that take three times as long as promised, and being billed for more than it showed on the actual order receipt.

To make matters worse, most of the complaints describe unprofessional treatment from Pool Deals’ customer service team. Threatening to void a customer’s warranty because they call to complain about problems with the pool supplies they received is completely inappropriate.

With so many reputable places to buy swimming pool supplies online, why would anyone take the risk of shopping at Pool Deals? We strongly suggest that you consider the higher-ranked retailers in our review.

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Continued from above

While online swimming pool supply stores provide a convenient option for those looking for pool supplies, not all online pool stores are alike. Before making your next pool supplies purchase, consider the following:

  • Selection. You'll want to shop a company that provides a large selection of pool supply products. How vast and diverse is the selection of pool supplies at the company you're considering?
  • Prices. Making sure you don't overspend on your pool supplies is important. How do the prices at each pool supply company compare?
  • Return policy. If you aren't satisfied with the pool supplies once you receive them, are you able to make a return for a full refund? Are there any limitations?

TopConsumerReviews.com has reviewed and ranked the best Pool Supply stores available today. We hope these reviews help you find the pool supplies you need at the price you can afford!

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