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      April 3, 2020

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  6. AJ Madison

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ABT vs Sears

To help you find the Best Refrigerator Stores, TopConsumerReviews.com provides you with an in-depth comparison of ABT and Sears.

To see ALL of our reviews for the Best Refrigerator Stores, please Click Here

Get Your Next Refrigerator at Best Buy Today! Who sells the best refrigerators? Owning a home brings various responsibilities such as home upkeep, and at times, home upgrades. Of all the purchases that come with home ownership, buying new appliances is one of the biggest.

When you find yourself in need of a new refrigerator, you'll need to shop around to find the best fit for your home and budget. Shopping online is an excellent way to find the best pricing for your next appliance purchase while saving you both time and money in the process.

Continue reading below reviews

Best Reviews

2020

Refrigerator Store Reviews

3 stars
ABT

ABT

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Founded in 1936, ABT has grown to a company with over 1,400 customer service specialists ready to help. They are an accredited company with the Better Business Bureau and boast an A+ rating. The company is the recipient of the 2017 BBB Torch Award for excellence in service.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $1299
  • 4 Year Warranty: $99.99
  • Haul Away Old Appliance: not available
  • Required Water Line Part: not available
  • Delivery Cost: $100 into home without set-up
  • Earliest Delivery: 7 to 14 days
  • Hook-up: not available

Regarding customer service, customers can contact ABT via phone or live chat, with free tech support. The website offers an online "Learning Center," so shoppers can educate themselves about products before making a purchase. Shoppers have 30 days to return an item and a restocking fee may be assessed based on the condition of the item.

ABT offers a credit card for qualified buyers and some may take advantage of the company's 12-month free financing program. Free shipping is available for purchases over $45, but this does not include shipments to Hawaii or Puerto Rico. Shoppers take note that delivery cost does not include actual set-up and it could take up to 2 weeks.

We were impressed with this company's organized inventory. New and returning customers can enjoy shopping for the following kinds of fridges:

  • Counter-depth
  • Bottom-freezer
  • Side-by-side
  • Top-freezer
  • French-door
  • Built-In

Shoppers may also purchase specialty refrigerators such as compact and wine which require less set-up and are easier to move around.

Our concern with shopping at ABT, for such a large and heavy item, is the price, haul away options and lack of set-up. Most customers don't have the skills or strength to set up a refrigerator water line on their own.

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3 stars
Sears

SEARS

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Sears is the oldest retail company in this review. With over 100 years of experience, it is evident from their organized online presence that they understand what shoppers need to make their decision. At the time of this review, they held an A+ rating with the Better Business Bureau but were involved in a class action lawsuit regarding pricing.

Comparison Model: Black Stainless Steel 24.7 (slightly larger model) Cubic Side by Side Samsung Refrigerator

  • Price: $2065
  • 3 Year Warranty: $399.99
  • Haul Away Old Appliance: $25
  • Required Water Line Part: $ 10.98
  • Delivery Cost: Free if over $399
  • Earliest Delivery: 3 Days
  • Hook-up: Free

The online extension of the store provides several options to help customers customize their search. One can narrow their choice down by choosing any of the following categories:

  • Type
  • Color
  • Size
  • Brand
  • Depth
  • Unique features
  • Discounts
  • Current offers
  • New arrivals

We recommend clicking on the "Save" icon to find coupons and other special deals. Customers who purchase anything over $49 receive free shipping.

Regarding customer service, Sears does allow online purchases to be returned at stores. The return request can be processed online. Sears offers a store credit card for qualifying patrons, which can be used to purchase that new refrigerator.

As with other larger retail chains, we did find a high number of complaints against Sears. While we were happy to see they had a high rating with the BBB, we learned about their pending lawsuit for misleading prices. Overall, we would love to give Sears a higher rating because we did enjoy shopping on the site and historically they've been committed to the customer. However, with the pending lawsuit and more expensive pricing they didn't fare as well.

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Continued from above

If you've ever shopped for appliances, you already know that there is more to buying a new refrigerator than just picking one out. You must consider the size and look of the fridge. Once you make those decisions, the real work begins. We discovered important criteria all consumers should consider when purchasing a new fridge:

  • Cost. Are there discounts or special offers, purchasing options, or packages available?
  • Speed. If your refrigerator has quit working who can get you a new one the fastest?
  • Selection. What does the store have that's ready for delivery?
  • Customer Service. Are there delivery fees? What is the return policy?
  • Delivery and Installation. Will you be left to move and connect your new refrigerator or does the company do it for you?

TopConsumerReviews.com has reviewed and ranked the best refrigerator stores available today. We hope this information helps you find the best refrigerator to meet your needs!

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