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      January 18, 2020

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  6. AJ Madison

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Sears vs AJ Madison

To help you find the Best Refrigerator Stores, TopConsumerReviews.com provides you with an in-depth comparison of Sears and AJ Madison.

To see ALL of our reviews for the Best Refrigerator Stores, please Click Here

Get Your Next Refrigerator at Best Buy Today! Who sells the best refrigerators? Owning a home brings various responsibilities such as home upkeep, and at times, home upgrades. Of all the purchases that come with home ownership, buying new appliances is one of the biggest.

When you find yourself in need of a new refrigerator, you'll need to shop around to find the best fit for your home and budget. Shopping online is an excellent way to find the best pricing for your next appliance purchase while saving you both time and money in the process.

Continue reading below reviews

Best Reviews

2020

Refrigerator Store Reviews

3 stars
Sears

SEARS

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Sears is the oldest retail company in this review. With over 100 years of experience, it is evident from their organized online presence that they understand what shoppers need to make their decision. At the time of this review, they held an A+ rating with the Better Business Bureau but were involved in a class action lawsuit regarding pricing.

Comparison Model: Black Stainless Steel 24.7 (slightly larger model) Cubic Side by Side Samsung Refrigerator

  • Price: $2065
  • 3 Year Warranty: $399.99
  • Haul Away Old Appliance: $25
  • Required Water Line Part: $ 10.98
  • Delivery Cost: Free if over $399
  • Earliest Delivery: 3 Days
  • Hook-up: Free

The online extension of the store provides several options to help customers customize their search. One can narrow their choice down by choosing any of the following categories:

  • Type
  • Color
  • Size
  • Brand
  • Depth
  • Unique features
  • Discounts
  • Current offers
  • New arrivals

We recommend clicking on the "Save" icon to find coupons and other special deals. Customers who purchase anything over $49 receive free shipping.

Regarding customer service, Sears does allow online purchases to be returned at stores. The return request can be processed online. Sears offers a store credit card for qualifying patrons, which can be used to purchase that new refrigerator.

As with other larger retail chains, we did find a high number of complaints against Sears. While we were happy to see they had a high rating with the BBB, we learned about their pending lawsuit for misleading prices. Overall, we would love to give Sears a higher rating because we did enjoy shopping on the site and historically they've been committed to the customer. However, with the pending lawsuit and more expensive pricing they didn't fare as well.

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2.5 stars
AJ Madison

AJ MADISON

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AJ Madison opened its doors 18 years ago. Since then, their commitment to customer service is evident. They boast an A+ rating with the Better Business Bureau and are an accredited company. Refrigerator shoppers will find an extensive list of manufacturers and models. But price, haul away options, delivery and timing will leave customers shopping elsewhere.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $1443
  • 3 Year Warranty: $89.99
  • Haul Away Old Appliance: not available
  • Required Water Line Part: $26.99
  • Delivery Cost: $100 but does not include set-up
  • Earliest Delivery: 10-17 days
  • Hook-up: not available

The company has an impressive inventory. You can narrow down your selection by selecting any of the following categories:

  • Price range
  • Brands
  • Products by rebates
  • Energy savers
  • Appliance packages
  • Parts
  • Accessories

Within each category, we found several types of refrigerators including side-by-side, French-door, panel, and fridges with top or bottom freezers. If you are unsure what brand to get, we recommend checking out the "Learning Center," where you will find specs and information about the products sold.

AJ Madison offers many payment options. You can finance your purchase, or you can find a deal by navigating to the "Clearance" page. Many items include rebates, and any purchase over $499 qualifies for free shipping. We also found coupons and exclusive offers for specific brand name packages.

According to the website, this company offers the "AJ Madison Promise," which guarantees excellence in "knowledge, price, service, and selection". You can contact them via phone, email, or live chat. However, we were a little disappointed when we looked up their return policy. While they offer several kinds of extended warranties, the best we could find was a 50% money-back guarantee - if you purchase a five-year warranty. We recommend doing as much research as possible before committing to buying your fridge.

Overall, the site is neat, clean, with many options to help shoppers find answers to questions. A bit overwhelming in look, the site makes up for that feeling with information readily available. While AJ Madison has a strong reputation, buying a refrigerator online may not be a great idea. Better pricing, as well as delivery timing, set up and more can be found at a higher ranked company.

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Continued from above

If you've ever shopped for appliances, you already know that there is more to buying a new refrigerator than just picking one out. You must consider the size and look of the fridge. Once you make those decisions, the real work begins. We discovered important criteria all consumers should consider when purchasing a new fridge:

  • Cost. Are there discounts or special offers, purchasing options, or packages available?
  • Speed. If your refrigerator has quit working who can get you a new one the fastest?
  • Selection. What does the store have that's ready for delivery?
  • Customer Service. Are there delivery fees? What is the return policy?
  • Delivery and Installation. Will you be left to move and connect your new refrigerator or does the company do it for you?

TopConsumerReviews.com has reviewed and ranked the best refrigerator stores available today. We hope this information helps you find the best refrigerator to meet your needs!

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