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      July 21, 2018

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Refrigerators

  1. Home Depot
  2. Lowe's
  3. JC Penney
  4. ABT
  5. Sears
  6. AJ Madison

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Best Refrigerator Stores Better Business Bureau Reliability Seal

Get Your Next Refrigerator at Best Buy Today! Who sells the best refrigerators? Owning a home brings various responsibilities such as home upkeep, and at times, home upgrades. Of all the purchases that come with home ownership, buying new appliances is one of the biggest.

When you find yourself in need of a new refrigerator, you'll need to shop around to find the best fit for your home and budget. Shopping online is an excellent way to find the best pricing for your next appliance purchase while saving you both time and money in the process.

Continue reading below reviews

Best Reviews

2018

Refrigerator Store Reviews

5 stars
Best Buy

BEST BUY Visit Site

TopConsumerReviews.com Best-In-Class Blue Ribbon Award Best Buy has a solid reputation for the latest in electronics and appliances. They are accredited with the Better Business Bureau and have an A+ rating. Their website is a breeze to shop at, and from start to finish, you'll find excellent pricing.

If you're looking for the best deal across the board, chances are you'll find it at Best Buy. Not only are their refrigerators priced competitively, the warranty, delivery charge, haul away and hookup fees lead the pack in affordability.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $999
  • 3 Year Warranty: $79.99
  • Haul Away Old Appliance: $14.99
  • Required Water Line Part: $ 29.99
  • Delivery Cost: Free if over $399
  • Earliest Delivery: 2 Days
  • Hook-up: Free

Regarding customer service, Best Buy has a convenient helpline at 1-888-BEST-BUY. Customer discount options available at Best Buy include:

  • Best Buy credit card perks
  • Special offers
  • Price match guarantee

We were very pleased to know that Best Buy has a rewards program, offering such benefits as an extended return period, access to special promotions, and free shipping based on how many purchases one makes throughout one year. You may also have free service set-up from Best Buy's Geek Squad.

One thing that sets this website apart from other online stores is how the refrigerators are sorted:

  • Size/Measurements
  • Price range
  • Customer rating
  • Current Deals
  • Look
  • Brand
  • Features
  • Innovations
  • Packages

This list demonstrates Best Buy's years of experience dealing with a variety of online shoppers. The site even narrows choices down to the number and style of refrigerator doors a customer might want. Also, we were impressed by the ease of choosing what each customer might need for their particular appliance. For example, if you purchased a refrigerator with an ice maker but do not currently have a water line available, Best Buy has the price listed clearly in the check-out options.

With their A+ BBB rating, excellent shopping experience, and amazing pricing, Best Buy earns top marks. They provide shoppers the best overall deal, and stand behind their products. They earn our highest rating for the best refrigeratoor store.

Visit Site

4.5 stars
Home Depot

HOME DEPOT Visit Site

Home Depot will provide a great solution if you need new appliances. A one-stop shop for homeowners, this company offers over 30 years of experience for new and returning customers looking to purchase a refrigerator. This company is accredited with the Better Business Bureau, boasting an A+ rating.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $998
  • 3 Year Warranty: $100
  • Haul Away Old Appliance: $15
  • Required Water Line Part: $ 9.99
  • Delivery Cost: Free if over $396
  • Earliest Delivery: 7 Days
  • Hook-up: Free

Shoppers will enjoy the extensive inventory found on the Home Depot website. You may organize your search by selecting any of the following categories:

  • Style
  • Finish
  • Energy Star certified
  • Brand
  • Appliance packages
  • Type
  • Unique offers

The company's return policy is very generous, allowing online purchases to be returned at a store. However, we recommend contacting them first since moving a fridge requires planning.

What sets this online store apart is a section dedicated to explaining what kind of fridge works best for specific purposes. For examples, according to the website, "French door refrigerators are a style that offers the user wide shelves and big bins." We found this information helpful in figuring out our personal preferences. For those who don't know where to start, we suggest utilizing the "How to Shop for Refrigerators" icon.

Regarding delivery, Home Depot ships appliance purchases more than $396 for free. There are also various delivery options:

  • Rent a truck from Home Depot
  • Buy online and pick up at a store
  • Buy online and have it shipped directly to your home
  • You can also pay for where you want it delivered (driveway or in the home)

Overall, the website is professional, with information easy to find. Customer service representatives can be contacted via phone, email, or live chat, so feel free to ask all the questions you need to before you make your purchase. We give Home Depot four and a half stars.

Visit Site

4 stars
Lowe's

LOWE'S Visit Site

Lowe's is a store known for exceptional customer service. We found over 10,000 positive reviews on other sites, solidifying this company's reputation for providing both quality products and service. The company is accredited with the Better Business Bureau and has an A+ rating.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $1299
  • 3 Year Warranty: $99.97
  • Haul Away Old Appliance: $15
  • Water Line Price: $26
  • Delivery Cost: Free if over $396
  • Earliest Delivery: TBD
  • Hook-up: Free

Regarding refrigerators, Lowe's offers an extensive inventory that customers can quickly browse online. Customers can choose from the following types of fridges:

  • French door
  • Side-by-side
  • Top-freezer
  • Bottom-freezer
  • Built-in
  • Commercial
  • Mini
  • Drawer

You may refine your search, considering other features such as clear door-in-door, 4-door, and smudge-proof fridges. Searching may also be customized by refrigerator color,

The prices were not as competitive at Lowe's but shoppers will appreciate free hook-up upon delivery. Like other home improvement stores with an online presence, Lowe's offers free shipping for purchases over $396. Customers can also choose from a variety of delivery options. You can buy a fridge online and pick it up at the nearest store location. You can also have the item delivered to your home. It's up to you.

Overall, the site is well-organized and informative. In comparing them to the competitor we would have liked an online schedule option and more competitively priced models to choose from. However, Lowe's does understand the needs of its customers and as such is ranked high on our list.

Visit Site

3.5 stars
JC Penney

JC PENNEY Visit Site

Online shoppers will be pleasantly surprised, as we were, with JC Penney. A well-known retail chain, JC Penney has been in business since 1953. The website is one of the easiest to shop because it is organized and geared towards helping a customer find what they need in a timely fashion.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $999
  • 3 Year Warranty: $89.99
  • Haul Away Old Appliance: $15
  • Required Water Line Part: $ 9.99
  • Delivery Cost: Free if over $299
  • Earliest Delivery: 8 Days
  • Hook-up: Free

Shoppers may can narrow their search for the perfect refrigerator by selection any of the following options:

  • Type
  • Color/Finish
  • Brand
  • Capacity
  • Features
  • Price range
  • Appliance series
  • Measurements
  • Number of doors

Prices are relatively competitive at JC Penney. We recommend taking advantage of the company's rewards program. If you need a new fridge but cannot afford to pay one lump sum, JC Penney offers financing options. However, it doesn't appear that JC Penney is BBB accredited at a corporate level. This may be concerning for customers looking for a certain level of assurance.

JC Penney provides online shoppers a solid list of refrigerators to choose from. Their prices are competitive but be aware they may charge a 15% restocking fee if the item is returned.

Visit Site

3 stars
ABT

ABT Visit Site

Founded in 1936, ABT has grown to a company with over 1,400 customer service specialists ready to help. They are an accredited company with the Better Business Bureau and boast an A+ rating. The company is the recipient of the 2017 BBB Torch Award for excellence in service.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $1299
  • 4 Year Warranty: $99.99
  • Haul Away Old Appliance: not available
  • Required Water Line Part: not available
  • Delivery Cost: $100 into home without set-up
  • Earliest Delivery: 7 to 14 days
  • Hook-up: not available

Regarding customer service, customers can contact ABT via phone or live chat, with free tech support. The website offers an online "Learning Center," so shoppers can educate themselves about products before making a purchase. Shoppers have 30 days to return an item and a restocking fee may be assessed based on the condition of the item.

ABT offers a credit card for qualified buyers and some may take advantage of the company's 12-month free financing program. Free shipping is available for purchases over $45, but this does not include shipments to Hawaii or Puerto Rico. Shoppers take note that delivery cost does not include actual set-up and it could take up to 2 weeks.

We were impressed with this company's organized inventory. New and returning customers can enjoy shopping for the following kinds of fridges:

  • Counter-depth
  • Bottom-freezer
  • Side-by-side
  • Top-freezer
  • French-door
  • Built-In

Shoppers may also purchase specialty refrigerators such as compact and wine which require less set-up and are easier to move around.

Our concern with shopping at ABT, for such a large and heavy item, is the price, haul away options and lack of set-up. Most customers don't have the skills or strength to set up a refrigerator water line on their own.

Visit Site

3 stars
Sears

SEARS Visit Site

Sears is the oldest retail company in this review. With over 100 years of experience, it is evident from their organized online presence that they understand what shoppers need to make their decision. At the time of this review, they held an A+ rating with the Better Business Bureau but were involved in a class action lawsuit regarding pricing.

Comparison Model: Black Stainless Steel 24.7 (slightly larger model) Cubic Side by Side Samsung Refrigerator

  • Price: $2065
  • 3 Year Warranty: $399.99
  • Haul Away Old Appliance: $25
  • Required Water Line Part: $ 10.98
  • Delivery Cost: Free if over $399
  • Earliest Delivery: 3 Days
  • Hook-up: Free

The online extension of the store provides several options to help customers customize their search. One can narrow their choice down by choosing any of the following categories:

  • Type
  • Color
  • Size
  • Brand
  • Depth
  • Unique features
  • Discounts
  • Current offers
  • New arrivals

We recommend clicking on the "Save" icon to find coupons and other special deals. Customers who purchase anything over $49 receive free shipping.

Regarding customer service, Sears does allow online purchases to be returned at stores. The return request can be processed online. Sears offers a store credit card for qualifying patrons, which can be used to purchase that new refrigerator.

As with other larger retail chains, we did find a high number of complaints against Sears. While we were happy to see they had a high rating with the BBB, we learned about their pending lawsuit for misleading prices. Overall, we would love to give Sears a higher rating because we did enjoy shopping on the site and historically they've been committed to the customer. However, with the pending lawsuit and more expensive pricing they didn't fare as well.

Visit Site

2.5 stars
AJ Madison

AJ MADISON Visit Site

AJ Madison opened its doors 18 years ago. Since then, their commitment to customer service is evident. They boast an A+ rating with the Better Business Bureau and are an accredited company. Refrigerator shoppers will find an extensive list of manufacturers and models. But price, haul away options, delivery and timing will leave customers shopping elsewhere.

Comparison Model: Black Stainless Steel 24.5 Cubic Side by Side Samsung Refrigerator

  • Price: $1443
  • 3 Year Warranty: $89.99
  • Haul Away Old Appliance: not available
  • Required Water Line Part: $26.99
  • Delivery Cost: $100 but does not include set-up
  • Earliest Delivery: 10-17 days
  • Hook-up: not available

The company has an impressive inventory. You can narrow down your selection by selecting any of the following categories:

  • Price range
  • Brands
  • Products by rebates
  • Energy savers
  • Appliance packages
  • Parts
  • Accessories

Within each category, we found several types of refrigerators including side-by-side, French-door, panel, and fridges with top or bottom freezers. If you are unsure what brand to get, we recommend checking out the "Learning Center," where you will find specs and information about the products sold.

AJ Madison offers many payment options. You can finance your purchase, or you can find a deal by navigating to the "Clearance" page. Many items include rebates, and any purchase over $499 qualifies for free shipping. We also found coupons and exclusive offers for specific brand name packages.

According to the website, this company offers the "AJ Madison Promise," which guarantees excellence in "knowledge, price, service, and selection". You can contact them via phone, email, or live chat. However, we were a little disappointed when we looked up their return policy. While they offer several kinds of extended warranties, the best we could find was a 50% money-back guarantee - if you purchase a five-year warranty. We recommend doing as much research as possible before committing to buying your fridge.

Overall, the site is neat, clean, with many options to help shoppers find answers to questions. A bit overwhelming in look, the site makes up for that feeling with information readily available. While AJ Madison has a strong reputation, buying a refrigerator online may not be a great idea. Better pricing, as well as delivery timing, set up and more can be found at a higher ranked company.

Visit Site

Continued from above

If you've ever shopped for appliances, you already know that there is more to buying a new refrigerator than just picking one out. You must consider the size and look of the fridge. Once you make those decisions, the real work begins. We discovered important criteria all consumers should consider when purchasing a new fridge:

  • Cost. Are there discounts or special offers, purchasing options, or packages available?
  • Speed. If your refrigerator has quit working who can get you a new one the fastest?
  • Selection. What does the store have that's ready for delivery?
  • Customer Service. Are there delivery fees? What is the return policy?
  • Delivery and Installation. Will you be left to move and connect your new refrigerator or does the company do it for you?

TopConsumerReviews.com has reviewed and ranked the best refrigerator stores available today. We hope this information helps you find the best refrigerator to meet your needs!

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