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      July 12, 2020

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Allstate Motor Club vs AAA Roadside Assistance

To help you find the Best Roadside Assistance, TopConsumerReviews.com provides you with an in-depth comparison of Allstate Motor Club and AAA Roadside Assistance.

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Get Roadside Assistance with Good Sam Today! Whether on a cross-country road trip or a quick errand across town, it’s never a good time for a vehicle to break down. With a Roadside Assistance plan, drivers have protection against the inconvenience and danger of being stranded by the side of the road and can trust that help will be on the way.

While motor clubs used to be the only way to access these protection plans, today there is a wide range of Roadside Assistance plans from which to choose, from credit card providers to insurance companies. Plans can include flat-tire changing, fuel or coolant delivery, help with stuck vehicles, and some even offer financial help with legal defense in the event of a speeding ticket!

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Best Reviews

2020

Roadside Assistance Program Reviews

4.5 stars
Allstate Motor Club

ALLSTATE MOTOR CLUB

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Cost:

$52/year - Basic

$109/year - Deluxe

$186/year - Platinum Elite

Allstate is one of the most recognized providers in the auto insurance market, and it's no surprise that their Motor Club roadside assistance plans are thorough, reputable, and widely available. Allstate offers three levels of service: $52/year for a Basic plan, $108/year for the mid-range Deluxe plan, and $186/year for the Platinum Elite plan. Unlike another well-known provider, Allstate's premiums are the same nationwide and do not depend on one's ZIP code.

While each plan only includes two household members, Allstate generously covers teen drivers ages 16-18 in the same household with Emergency Roadside Assistance at no extra cost. For drivers ages 16-23 who want full membership benefits, they can be covered at $24/year per person. All plans cover members in any vehicle: their own, a rental, or even as a passenger with a friend. These two aspects of the Motor Club should get the attention of families with teenagers.

Allstate's coverage is similar to the majority of roadside assistance companies: all plans include lockout service, fuel delivery, road and tow service, trip interruption up to $750, $500 arrest bond, $100 roadside assistance benefit, plus member-only discounts on travel, shopping, and more. Unlike other providers, Allstate does not limit towing by mileage but rather by the cost of the service: $100 with the Basic plan, $150 with Deluxe, and $250 with Platinum Elite, all per occurrence. Even in more expensive locations like California, where towing can cost as much as $10 per mile, this still provides more coverage than those companies who limit towing reimbursement to the first five miles.

Allstate definitely tries to meet the needs of every possible customer; there is coverage available for RV users, for example, and for those who prefer access to service discounts without the commitment of a yearly membership, their Good Hands Rescue option is pay-per-use.

All plans come with an on-time service guarantee: members receive help within 30 minutes or Allstate will give them a 25% discount on next year's dues

Allstate Motor Club also has a 30-day money-back guarantee, refunding dues within the first month. If members wish to cancel a new or renewed membership past the initial 30 days, Allstate will reimburse membership fees prorated from the start of the membership plan.

Our only less-than-positive impression of Allstate's Motor Club is in regards to the number of covered calls per membership year. While it was difficult to find the information on the site, a call to the toll-free customer service number revealed that coverage is limited by service level: Basic includes 3 calls, Deluxe includes 4 calls, and Platinum Elite has no limit but usage is monitored. While Allstate's Basic plan is affordable and attractive for larger families, only three covered service calls in a year might not offer enough coverage; however, with the unlimited calls promised with the Platinum Elite membership, it may be worth the extra cost per year.

Overall, Allstate Motor Club is an excellent choice for roadside assistance coverage.

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4 stars
AAA Roadside Assistance

AAA ROADSIDE ASSISTANCE

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Cost:

There are 3 available coverage levels, but membership fees depend on your geographic area

Formed in 1902, the American Automobile Association—commonly known as AAA or even "Triple-A"—has more than 55 million members who use their roadside assistance plans to cover themselves in case of an emergency while on the road. All plans include towing, emergency starting, battery service, flat tire service, fuel delivery (member pays for fuel in Classic plan), locksmith service, extrication/winching, car travel interruption, travel planning, passport photos free or at reduced cost, and more. Some AAA regions also include bicycle coverage in all memberships, while others have it as an option.

AAA's website makes it easy to compare plans across Classic, Plus, and Premier levels; we appreciate that there are no secrets as to what is covered and what is excluded. Users of the website enter their ZIP code, which takes them to the site applicable to their region of the country. Different information is presented based on region/local website; however, it appears that the membership refund policy allows members to get unused months' fees reimbursed within the first three months of a new membership.

Coverage for motorcycles is available at all membership levels; RVs/Trailer coverage is only offered at Plus/Premier levels. Also, every level of membership covers users in their own vehicles, as well as rentals, borrowed vehicles, and while riding in a friend's car.

Across all three membership levels, roadside assistance calls are limited to four per member per year, after which members can get service at AAA's pre-negotiated, discounted rate with service providers. This puts them in the middle of the pack with respect to other roadside assistance companies. On the other hand, their towing coverage is only 5 miles for Classic, 100 for Plus, and 250 for Premier members. For such a large, well-established company, we would expect their minimum mileage to meet or beat other assistance plans on the market instead of being one of the least generous.

However, AAA is unmatched when it comes to its additional perks and benefits through their network: discounts at dining, shopping, motels, theme park and other attractions; prescription savings; identity theft protection through ProtectMyID; free registration with WeatherFX for severe weather alerts; and, notary, fax, copy services at AAA offices nationwide.

While we're not impressed with AAA's skimpy mileage coverage for its lowest-tier membership plans, their reputation within the industry and extraordinary level of additional benefits is worth considering.

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Continued from above

Some plans also tie the coverage to specific vehicles, while others allow the covered member (and often the other drivers in the household) to receive roadside service regardless of the vehicle. The latter can be particularly useful if a covered member is riding in a car belonging to another driver when a breakdown occurs, as the coverage will be extended to servicing that vehicle.

If you’re shopping for a reputable provider of Roadside Assistance, you should consider the following.

  • Coverage Details. While all plans will cover the cost of towing, either by covering it outright or by reimbursing you for payments made to the towing company, there are significant differences in coverage depending on the provider you choose and the comprehensiveness of the plan. Carefully review the coverage details to make sure that your most likely needs are covered.
  • Length of Coverage. What best fits your lifestyle and plans for car ownership? A manufacturer plan might be enough to protect you, but if you want to cover more than one vehicle without worrying about warranty expiration, a traditional roadside assistance plan would be more appropriate.
  • Reliability of the Provider. How long have they been in business? How satisfied are their customers? How long does it take, on average, to get a tow truck or locksmith dispatched to the customer? Is there a satisfaction guarantee if the promised services don’t meet expectations?

TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers available today. We hope this information helps you find the right roadside assistance plan for you and your family!

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