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      December 7, 2019

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Allstate Motor Club vs Carchex

To help you find the Best Roadside Assistance, TopConsumerReviews.com provides you with an in-depth comparison of Allstate Motor Club and Carchex.

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Get Roadside Assistance with Good Sam Today! Whether on a cross-country road trip or a quick errand across town, itís never a good time for a vehicle to break down. With a Roadside Assistance plan, drivers have protection against the inconvenience and danger of being stranded by the side of the road and can trust that help will be on the way.

While motor clubs used to be the only way to access these protection plans, today there is a wide range of Roadside Assistance plans from which to choose, from credit card providers to insurance companies. Plans can include flat-tire changing, fuel or coolant delivery, help with stuck vehicles, and some even offer financial help with legal defense in the event of a speeding ticket!

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Best Reviews

2019

Roadside Assistance Program Reviews

4.5 stars
Allstate Motor Club

ALLSTATE MOTOR CLUB

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Cost:

$52/year - Basic

$109/year - Deluxe

$186/year - Platinum Elite

Allstate is one of the most recognized providers in the auto insurance market, and it's no surprise that their Motor Club roadside assistance plans are thorough, reputable, and widely available. Allstate offers three levels of service: $52/year for a Basic plan, $108/year for the mid-range Deluxe plan, and $186/year for the Platinum Elite plan. Unlike another well-known provider, Allstate's premiums are the same nationwide and do not depend on one's ZIP code.

While each plan only includes two household members, Allstate generously covers teen drivers ages 16-18 in the same household with Emergency Roadside Assistance at no extra cost. For drivers ages 16-23 who want full membership benefits, they can be covered at $24/year per person. All plans cover members in any vehicle: their own, a rental, or even as a passenger with a friend. These two aspects of the Motor Club should get the attention of families with teenagers.

Allstate's coverage is similar to the majority of roadside assistance companies: all plans include lockout service, fuel delivery, road and tow service, trip interruption up to $750, $500 arrest bond, $100 roadside assistance benefit, plus member-only discounts on travel, shopping, and more. Unlike other providers, Allstate does not limit towing by mileage but rather by the cost of the service: $100 with the Basic plan, $150 with Deluxe, and $250 with Platinum Elite, all per occurrence. Even in more expensive locations like California, where towing can cost as much as $10 per mile, this still provides more coverage than those companies who limit towing reimbursement to the first five miles.

Allstate definitely tries to meet the needs of every possible customer; there is coverage available for RV users, for example, and for those who prefer access to service discounts without the commitment of a yearly membership, their Good Hands Rescue option is pay-per-use.

All plans come with an on-time service guarantee: members receive help within 30 minutes or Allstate will give them a 25% discount on next year's dues

Allstate Motor Club also has a 30-day money-back guarantee, refunding dues within the first month. If members wish to cancel a new or renewed membership past the initial 30 days, Allstate will reimburse membership fees prorated from the start of the membership plan.

Our only less-than-positive impression of Allstate's Motor Club is in regards to the number of covered calls per membership year. While it was difficult to find the information on the site, a call to the toll-free customer service number revealed that coverage is limited by service level: Basic includes 3 calls, Deluxe includes 4 calls, and Platinum Elite has no limit but usage is monitored. While Allstate's Basic plan is affordable and attractive for larger families, only three covered service calls in a year might not offer enough coverage; however, with the unlimited calls promised with the Platinum Elite membership, it may be worth the extra cost per year.

Overall, Allstate Motor Club is an excellent choice for roadside assistance coverage.

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4 stars
Carchex

CARCHEX

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Cost:

$34.95/year - Single Vehicle, 5 service calls

$54.95/year - Single Vehicle, unlimited service calls

$74.95/year - Unlimited Vehicles, up to 5 service calls

CARCHEX is a recognized name in the automobile inspection and extended warranty service provider market, with almost a perfect 100% satisfaction rate to back their A+ with the Better Business Bureau. Now, CARCHEX is also making a name for itself as a good choice for roadside assistance.

CARCHEX offers three plans for coverage: single-vehicle coverage with up to five service calls per year at $34.95/year; single-vehicle coverage with unlimited service calls per year at $54.95/year; and, unlimited vehicles for up to four members (where the coverage follows the member, even in a rental or a friend's car), up to five service calls per year at $74.95/year. We were particularly impressed by their three-month free trial promotion available at the time of our review, making it truly risk-free to try CARCHEX's services.

In the event that a new member is not satisfied with their plan, he or she can cancel within the first 30 days to receive a full refund of any membership fees paid.

Another way in which CARCHEX stands out is in its towing allowance: towing to the destination of your choice, up to 25 miles per tow regardless of the plan chosen. Comparable plans with big-name roadside assistance companies only cover three miles. They also cover Emergency Battery Service, 24-Hour Flat Tire Service, Mechanical First Aid (such as minor adjustments to enable a disabled vehicle), Lost Key/Lockout Service, and 24-Hour Emergency Fluid Delivery (the member does pay the cost of the gas or other needed fluids).

CARCHEX does not offer some of the other frills of the big-name companies, but members can access Trip Route Mapping and a Theft Reward of $500 if their vehicle is stolen and information is provided that leads to an arrest and conviction.

CARCHEX prides itself on an average response time of 30 minutes, with a network of more than 45,000 service trucks across the US and Canada. When using CARCHEX's network, members do not have to pay for covered services out of pocket, as the contracted service providers bill the company directly.

Customers can easily get in touch with CARCHEX's roadside assistance department through their toll-free number which is prominently featured at the top of the website, or via the Live Chat option. We found their customer service representatives to be responsive, knowledgeable, and helpful.

The only two major drawbacks of CARCHEX's roadside assistance plans that we could identify are that there is currently no coverage for RVs or motorcycles, and that they are not available to residents of California and Puerto Rico.

Overall, we are impressed with CARCHEX's generous towing distance and number of allowed service calls per year, affordable plans that can meet a variety of situations (for example, families with multiple drivers, single adults, and so on), and broad network coverage of Canada and the United States.

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Continued from above

Some plans also tie the coverage to specific vehicles, while others allow the covered member (and often the other drivers in the household) to receive roadside service regardless of the vehicle. The latter can be particularly useful if a covered member is riding in a car belonging to another driver when a breakdown occurs, as the coverage will be extended to servicing that vehicle.

If youíre shopping for a reputable provider of Roadside Assistance, you should consider the following.

  • Coverage Details. While all plans will cover the cost of towing, either by covering it outright or by reimbursing you for payments made to the towing company, there are significant differences in coverage depending on the provider you choose and the comprehensiveness of the plan. Carefully review the coverage details to make sure that your most likely needs are covered.
  • Length of Coverage. What best fits your lifestyle and plans for car ownership? A manufacturer plan might be enough to protect you, but if you want to cover more than one vehicle without worrying about warranty expiration, a traditional roadside assistance plan would be more appropriate.
  • Reliability of the Provider. How long have they been in business? How satisfied are their customers? How long does it take, on average, to get a tow truck or locksmith dispatched to the customer? Is there a satisfaction guarantee if the promised services donít meet expectations?

TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers available today. We hope this information helps you find the right roadside assistance plan for you and your family!

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