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      June 4, 2020

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Auto Road Service vs Paragon Motor Club

To help you find the Best Roadside Assistance, TopConsumerReviews.com provides you with an in-depth comparison of Auto Road Service and Paragon Motor Club.

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Get Roadside Assistance with Good Sam Today! Whether on a cross-country road trip or a quick errand across town, it’s never a good time for a vehicle to break down. With a Roadside Assistance plan, drivers have protection against the inconvenience and danger of being stranded by the side of the road and can trust that help will be on the way.

While motor clubs used to be the only way to access these protection plans, today there is a wide range of Roadside Assistance plans from which to choose, from credit card providers to insurance companies. Plans can include flat-tire changing, fuel or coolant delivery, help with stuck vehicles, and some even offer financial help with legal defense in the event of a speeding ticket!

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Best Reviews

2020

Roadside Assistance Program Reviews

3.5 stars
Auto Road Service

AUTO ROAD SERVICE

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Cost:

$69.99 - 1 year

$199.99 - 3 years

$329.99 - 5 years

$459.99 - 7 years

Auto Road Service is a division of auto warranty company Auto Advantage Inc. a well-respected business with an A+ rating and accreditation by the BBB. They pride themselves on being a "truly affordable" provider of roadside assistance coverage, and their no-frills plans include a towing range of 35 miles, three allowable claims per year, and travel planning and discount programs similar to the big-name companies within the auto coverage industry.

Their website has a thorough FAQ for customer questions, and a quickly-answered call to their toll-free number resulted in a confirmation that Auto Road Service's coverage follows the member regardless of the car driven. We would have liked to see this information featured on the site, along with several customer testimonials or reviews indicating their overall experience with the services provided.

Customers should understand that Auto Road Service truly does offer just the basic roadside assistance services—towing, battery jump start, fuel/fluids, etc.—and not any of the additional services commonly offered by other roadside assistance memberships, such as legal defense assistance, arrest bond coverage, or travel interruption benefits. However, their coverage does extend beyond the fifty states to Canada and Mexico, unlike a few of the bigger-name companies. Also, coverage is available for RVs and motorcycles.

While their call center handles over 4 million roadside assistance calls annually, using the same network as many other major companies, Auto Road Service offers a $100 reimbursement if a network provider is not available for a needed service. Within their network, they offer "Sign and Drive": Auto Road Service pays the provider directly, while the member only needs to sign for the qualified services and drive away.

Unfortunately, Auto Road Service's membership price offers less coverage for services extended by other major roadside assistance companies with comparable membership fees.

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3 stars
Paragon Motor Club

PARAGON MOTOR CLUB

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Cost:

$69.95/year - Classic membership

$84.95/year - Advantage membership

Paragon Motor Club offers two levels of coverage for customers looking for roadside assistance: a Basic plan at $69.95 per year or $7.49 per month, and an Advantage plan at $84.95 per year or $8.99 per month. These memberships include the primary member and the spouse; additional members can be covered at $18 per year.

Both plans include $100 in coverage towards extricating/winching, flat tire assistance, lost key/lockout service, and vehicle fluid delivery, with benefits applying to members while in any vehicle whether it is their own, rented, or riding as a passenger. However, only the Advantage plan includes benefits such as trip interruption coverage, travel discounts, and customized trip routing that are often part of membership plans offered by other companies.

Paragon Motor Club is the only provider we found that offers Tire and Wheel protection: coverage pricing depends on the make of vehicle ($9.99/mo. or $99.99/year for standard, $14.99/mo. or $149.99/year for high-end makes like Cadillac, Land Rover, and Lexus).

Drivers looking for coverage of not just cars but also motorcycles, RVs, and Trailers will be satisfied with Paragon's coverage, unless they live in the state of California: for some reason, it is the only state among the fifty that is not available.

Paragon's mileage allowance for towing is better than several better-known businesses: the Classic plan covers 15 miles for towing, while the Advantage plan's limit is 100 miles. Their service call limit is also more generous, at five allowed calls per membership year. Canada is included in their coverage, while Mexico is not.

While Paragon does not offer a satisfaction guarantee, they do offer a refund for cancellation with any remaining months' fees returned at a prorated amount.

Overall, we like what Paragon has to offer—especially in their 15-mile allowance for towing and five service calls per year—and we think that their additional Tire and Wheel policy is a good add-on for many members. However, we'd like to see Paragon Motor Club extend its services to California drivers as well as covering services in Mexico like several other major providers of roadside assistance plans.

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Continued from above

Some plans also tie the coverage to specific vehicles, while others allow the covered member (and often the other drivers in the household) to receive roadside service regardless of the vehicle. The latter can be particularly useful if a covered member is riding in a car belonging to another driver when a breakdown occurs, as the coverage will be extended to servicing that vehicle.

If you’re shopping for a reputable provider of Roadside Assistance, you should consider the following.

  • Coverage Details. While all plans will cover the cost of towing, either by covering it outright or by reimbursing you for payments made to the towing company, there are significant differences in coverage depending on the provider you choose and the comprehensiveness of the plan. Carefully review the coverage details to make sure that your most likely needs are covered.
  • Length of Coverage. What best fits your lifestyle and plans for car ownership? A manufacturer plan might be enough to protect you, but if you want to cover more than one vehicle without worrying about warranty expiration, a traditional roadside assistance plan would be more appropriate.
  • Reliability of the Provider. How long have they been in business? How satisfied are their customers? How long does it take, on average, to get a tow truck or locksmith dispatched to the customer? Is there a satisfaction guarantee if the promised services don’t meet expectations?

TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers available today. We hope this information helps you find the right roadside assistance plan for you and your family!

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